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James Powell IV
James Powell IV, Sales Consultant, Dave Edwards Toyota
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James Powell IV

Sales Consultant

Dave Edwards Toyota

2450 Reidville Rd
Spartanburg, SC 29301

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1 Review of James Powell IV

January 11, 2018

Dealership Rating

"Beware of over pricing"

- Jmorgan

**BEWARE** I did a lot of research on the vehicle I was looking for before going to the dealership. I was greeted promptly by the salesman who was very nice throughout the entire process. I told him which vehicle I was interested in, explained I had got an e-price online and I told him we could do the application. Fast forward about 30-40 min and he brings a paper back from the sales office. I was shocked. Not only did it have a price above msrp that was on the website, I had to prove by requesting another price from this dealerships website to be shown to the sales manager that the price I said was true. I was then told by the sales manager that the vehicle I was looking at was not a vehicle that is normally discounted but he would take the loss of the deal would go through. Then comes back with another paper with outrageous pricing on it and tells me I should pick a cheaper car. I get my situation was a unique one and I knew all of my facts before visiting but for you to try to blatantly overcharge a customer for a car that you advertise a different price then make the customer prove it to you and then tell the customer that it’s a mistake and should not be discounted on the website is bad business. It makes you look like you will cheat customers when you can just to make a sale and not maintain the reputation that you supposedly have. My family and I have purchased 7 vehicles from you and after today I will not return. You have lost my trust and I will not do business with someone who tries to deceive or cheat a customer out of money!!!!

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Recommend Dealer
No
Jan 11, 2018

Dave Edwards Toyota responded

Thank you for your feedback. Our Sales Director will be calling you shortly to try to resolve this issue.

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