James Saunders Service Manager

What should have been a straightforward AC repair turned into a months-long nightmare. Service Manager correctly diagnosed my evaporator coil leak but made a coercive offer: better "goodwill" pricing only into a months-long nightmare. Service Manager correctly diagnosed my evaporator coil leak but made a coercive offer: better "goodwill" pricing only if I purchased unrelated tires. Feeling pressured, I accepted. After the AC repair, they scratched my windshield during dash removal. They replaced it, but returned my freshly-detailed car with: Torn headliner upholstery Adhesive/sealant overspray throughout interior Scratches on the NEW windshield Parts still unsnapped The third-party upholstery repair they arranged was poorly done and doesn't match the original texture. I brought them a meticulously maintained, showroom-condition vehicle. They returned it damaged multiple times. Tying major repairs to unnecessary purchases is unethical. Returning vehicles in worse condition than received is unacceptable. I've lost all trust in McKenna Volkswagen and may never buy a VW again. More

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