James Washington

If I could give this dealership 0 stars I would do that! I've contacted them 4 times to set up an appt for service and was never able to get anyone in the service department on the phone. I even left a mes I've contacted them 4 times to set up an appt for service and was never able to get anyone in the service department on the phone. I even left a message with the Service Dept manager but to no avail. I even called the New Sales Department where I got someone on the phone immediately only to be transferred back to the Service Dept so the I was given yet another opportunity to leave yet another message. Frustrating and pitiful service! My car is great but the dealership support is woefully lacking!! More

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I was there getting a routine maintenance ( oil change, tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he woul tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he would get me a loaner so I wouldn’t have to wait.. I really appreciate that. Anytime I have a concern he will definitely put my mind at ease.I live in Baltimore city and I’m sure it’s a Acura Dealership closer to me. But when you have a great service advisor like James you would travel knowing your vehicle is in good hands. More

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I was in for regular scheduled maintenance. The service was provided in a timely manner and my service Rep, James Washington was very efficient, pleasant and most professional. I’m always ple The service was provided in a timely manner and my service Rep, James Washington was very efficient, pleasant and most professional. I’m always pleased with my service at Norris Acura. More

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Ji Kim, Riley and Paul all have been AMAZING! I cannot thank them enough for such a pleasant, kind, warm experience. I admire and appreciate the PASSION they have for the work/help they do for th I cannot thank them enough for such a pleasant, kind, warm experience. I admire and appreciate the PASSION they have for the work/help they do for their customers. I was literally in and out and walked out with my car I have been eyeing on for a month now lol... This is my second car I got from Norris Ellicott City Acura and I will also CONTINUE to refer them/their team to friends and family. I have also been going to Norris Acura for all my services/maintenance and I can genuinely say, I TRUST them. I have had so many experiences with difference dealerships/car sales consultants that were always pushy or I would get a "vibe" that they just wanted a "sale." However, on the other hand, Ji, Riley, Paul + their Norris team made me feel like their own family and were honest and did not feel like they were just trying to get a sale. I love my Acura Integra 2024 and I cannot thank your team enough!! I owe you guys a catering meal soon!!!! :-) Liz More

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