Jamie Avers | Page 113

door handle First off I fully support Holm Automotive and find the people that work here extremely good at what they do. I have been purchasing cars here for over First off I fully support Holm Automotive and find the people that work here extremely good at what they do. I have been purchasing cars here for over 25 years and really appreciate the community support Tim Holms Family gives to the city of Abilene. This service visit did have a bit of a poor experience for me though but feel it was just a lack of communication which I understand could happen anywhere. Normally I do some repair work myself when I can and I know I should have done it here with this instance but I was getting on a plane when I had a door handle snap off in my hand in my truck, Thinking I would call right away and see if it could be ordered and in when I got back from a funeral a few days later. I was going to be at the dealership that monday anyways because my wife was picking up a new truck she had traded for anyways. Instead the wrong part had been ordered. No big deal it would just be a couple more days. What I didn't expect was that a part that costs $73.00 online that I could have installed myself, ended up being $350.00 to replace through the dealership. A call first to let me know this might have been better than finding out afterwords. It seems to me this has to be an extremely overpriced markup, but hey I should have known that at a dealership. The staff did call me to apologize for not communicating this to me and they did offer to give me a 10% discount, all good service experiences and commendable they are good guys in the service department. This being said I still really like this dealership, but will definitely request any work I have done here comes with an estimate first. More

by tkuntz38 Verified Customer Verified Customer

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Engine light came on. Went to Holm Auto They were fantastic even though I did not have an appointment. They figured out the problem and fixed it. Gave me a ride home and offered to pick me They were fantastic even though I did not have an appointment. They figured out the problem and fixed it. Gave me a ride home and offered to pick me up when they were finished. More

by Bevjourney Verified Customer Verified Customer

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Always great We have all our work done here, the guys are great and give personal service. It is like dealing with family as we see these guys every time we come i We have all our work done here, the guys are great and give personal service. It is like dealing with family as we see these guys every time we come in. More

by buxman.louise Verified Customer Verified Customer

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Oil change And Tire rotation Called and spoke with Jamie Avers about getting our oil changed and tire's rotated when we were on a trip East of Abilene. He said to stop in on the Called and spoke with Jamie Avers about getting our oil changed and tire's rotated when we were on a trip East of Abilene. He said to stop in on the way by and see how their schedule looked and if possible he fit us in. So we did, and Jamie was busy with another customer. Jamie had informed Greg Bilderback and Chuck Loader that we may be stopping by. Since Jamie had communicated with the service team Greg was able to fit us into their busy schedule. Our Thanks goes out to Jamie, Greg, Chuck and Dave for all of their Help. We would like to also Thank Gary Hasselman the service manger for putting such a Great and helpful service team together at Holm Automotive Center! More

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Consistently great service We have Holm customers since about 1992. The service experience is always excellent. The customer waiting area is pleasant. I was even transported to We have Holm customers since about 1992. The service experience is always excellent. The customer waiting area is pleasant. I was even transported to and from home yesterday. More

by mikeritchie628 Verified Customer Verified Customer

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Oil change I only take my vehicle to Holm Auto when it needs serviced. They check my vehicle after the oil change to make sure everything is alright. They do a c I only take my vehicle to Holm Auto when it needs serviced. They check my vehicle after the oil change to make sure everything is alright. They do a complete check and then explain what they checked for and go over everything with the customer. All the service people I deal with are extremely friendly and make you feel right at home. More

by VIKINGS80 Verified Customer Verified Customer

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oil change I like going to Holm because they are very careful to make sure that if something else is wrong, they let me know but give me choices as to what I sho I like going to Holm because they are very careful to make sure that if something else is wrong, they let me know but give me choices as to what I should do. More

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Oil change I called and set up my oil change and got the great phone service I always do. With my appt set 2 days later I realized I made it for to early in the I called and set up my oil change and got the great phone service I always do. With my appt set 2 days later I realized I made it for to early in the day. Called the service dept and left a message that explained i still wanted it that day just later. They changed it, called me back and left a message about the time they changed it to. Arrived for the oil change, the friendly staff greeted us and told us up front they were running 20 mins behind schedule. We were fine with that. We realize issues come up. It seemed like they had the car done in no time and we were on our way. More

by racette4 Verified Customer Verified Customer

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Regular service I received very friendly service. The attendant answered my questions regarding my oil and even replaced a tag light I was unaware was out. I liked be I received very friendly service. The attendant answered my questions regarding my oil and even replaced a tag light I was unaware was out. I liked being able to schedule my service based on their online calendar. It was very convenient. More

by barbnronnie Verified Customer Verified Customer

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Oil change We always get wonderful service and reliable service. Everyone is so courteous and friendly. They always explained what needs to be done and why an We always get wonderful service and reliable service. Everyone is so courteous and friendly. They always explained what needs to be done and why and cost. More

by wanita4567 Verified Customer Verified Customer

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