Jamie Avers | Page 129

Best service in the history of all service...EVER! I have despised dealerships my entire life. I would rather schedule voluntary dental work than go to a dealership! This was until I purchased a car I have despised dealerships my entire life. I would rather schedule voluntary dental work than go to a dealership! This was until I purchased a car of new technology, knowing a dealership would be the only place I could get service and repairs. I went to the local dealership in Salina and got what I expected, even a flat out refusal based on the model (not make) of the vehicle. So I went to Holm Automotive. WOW! What a difference! First my new 2017 Volt had a windshield warp. Jamie in the service department handled it extremely well. Their body department warranty replaced it and gave me a car to drive. No squabble whatsoever. At that moment I felt their desire to serve. It wasn't the vehicle they were treating, they were treating the customer's lack of happiness by fixing the symptom, the vehicle's damage. Then came my 2012 Volt charger went out. Greg in the service department handled it like my brother would have. He even charged my car while he checked on getting a new one under warranty, because he intuitively knew I would be running on gas until the new one got here. Then we had the 7500 mile service for the 2017. All it needed was a tire rotation, since most of the miles were EV and not gas. Again, they set a new standard. On the way there I realized a few things that it needed, so I asked if they could buff the paint scratches off the fender, remove the front license plate and download and install the phone/navigation Android auto update. It was Saturday. They weren't even staffed for detailing. The SERVICE MANAGER rolled up his sleeves and did it all while the update downloaded. Add to this that they didn't charge me. ZERO for extras and them jumping through hoops, and I gave them no warning, looking back that was mean of me. They cared more about the car and my satisfaction, than they did for themselves. Lastly, as my 2012 nears 5 years old and has 98,000+ miles. The axle shafts started clicking. I did not think it was Voltec related so I had no plans to have it warranty fixed. Chuck, the service manager, found a history of this problem and consulted a dealership in California (where the Volt is more common) and managed to cover the whole repair under warranty at no cost to me. He also provided a vehicle for the period they worked on it. It took longer than Chuck expected to get the parts, I fully expected it to take that long but it did not meet HIS standards. So Chuck had the car detailed for me when I picked it up, it was like when the salesmen present a new car upon purchase, and to think THEY paid ME! NEVER has a dealership done this, as a matter of fact such issues are why my blood pressure goes up when I near a dealership. Again proving, beyond any doubt, that Holm Automotive is the proven, four times, best dealership on the face of the Earth. Now when I go to get service, the 25 miles I drive to the dealership is a happy one with peace in my heart knowing I will be well taken care of. The 25 miles I drive home afterwards proves this to be true, every time. I now am a dealership advocate, as long as it is Holm Automotive. I post these reviews fully on group/community social media pages and recommend to friends that they drive the "Happy 25". I have provided "sales ups" to them for people who are local on a Chevy Volt Owners group that want to buy cars like mine. I tell everyone "If you want good Chevy, you just gotta go to Holm!" and I mean it! More

Report | Print

Wonderful Everyone is so friendly and are always asking how you are doing. I love my Kia. If I have any questions I know I can ask them and they will help me in Everyone is so friendly and are always asking how you are doing. I love my Kia. If I have any questions I know I can ask them and they will help me in any way they can. I recently just got my car serviced and since it was my first one there it was FREE!!! The service department is very efficient as well. Overall a wonderful experience at Holm's. More

Report | Print

Superior customer service in the service department. Great customer service. Good honest business. Knowledgeable and friendly service department. Very professional. Highly recommended. Ask for Jamie, he Great customer service. Good honest business. Knowledgeable and friendly service department. Very professional. Highly recommended. Ask for Jamie, he will take good care of you. More

Report | Print

Above and beyond Jeff always helps me coordinate with the service department to get my vehicles get the attention that they need in a fast and efficient way. Jeff always helps me coordinate with the service department to get my vehicles get the attention that they need in a fast and efficient way. More

Report | Print

Experiences with Holm Automotive This is my 4th truck that I have purchased from Holm Automotive and the experience with the dealership and the employees has been excellent. Along This is my 4th truck that I have purchased from Holm Automotive and the experience with the dealership and the employees has been excellent. Along with the service work that was done has been done in a timely manner More

Report | Print

Car Repair I always have good customer service with the service department. They are friendly and go out of their way to fix any problems I have. Jamie and Chu I always have good customer service with the service department. They are friendly and go out of their way to fix any problems I have. Jamie and Chuck were excellent help today. More

Report | Print

Oil change The service department was very nice with giving me an oil change. I needed a ride back to the dealership and Greg in the service department got that The service department was very nice with giving me an oil change. I needed a ride back to the dealership and Greg in the service department got that arranged for me. More

Report | Print

Very quick service. Quick, friendly service. Called in the morning that my car would not start. Within 20mins. my car was started at home and taken to the shop for diag Quick, friendly service. Called in the morning that my car would not start. Within 20mins. my car was started at home and taken to the shop for diagnostic review. Replaced battery quickly. More

Report | Print

Great Customer Service Appointment was made around my schedule. Fast and friendly customer service. Always greeted with a smile. Overall an Excellent experience! Would recom Appointment was made around my schedule. Fast and friendly customer service. Always greeted with a smile. Overall an Excellent experience! Would recommend to family and friends! More

Report | Print

Service They had a personell shortage this week and I had to leave town for Georgia and service worked me in the next day ! Very friebdly, knowledgeable, help They had a personell shortage this week and I had to leave town for Georgia and service worked me in the next day ! Very friebdly, knowledgeable, helpful he even showed me how to take spare tire off. Great guys More

Report | Print