"Ok experience; Not terrible but not toally awesome either"
I went to this dealership primary because it was very close to my house, and figured that if I did purchased a vehicle from here it would be great from a convenience standpoint. After all, I drive by it just about every day. I inquired online and got a phone call from Jamie Reynolds, one of the salespeople. I was at work and could not respond right then. After getting home from work at about 4:30pm, I drove to the dealership and left a message for Jamie telling him I was on my way. Jamie called back a few minutes later, and told me he left for the day but ask for Cody Sklarski. When I got there, Cody had also left so I started working with Mack Sands. Mack was great, and since my wife was at home Mack let me drive the Cherokee to our house so that she could drive it around our neighborhood since we’re just a few miles from the dealership.
I was about ready to buy, but I noticed online that the price of the Cherokee was $20,210, not the $20,710 that was listed on the dealership price (MSRP was about $25,000). I asked Mack about it, and we looked it up to verify it. Sure enough it was, but apparently there is a $699.00 processing fee that is not part of the dealer price listed on the vehicle. Well, I decided to think about that and walked to my car to consider it. Ok, so that would take the price of it to about $20,800. That would still be a pretty good deal, and probably would not be able to do much better than that at another dealership.
I then spoke Jani Tarpley and we started working on the financing. I debated paying cash, but just wanted to see what we could get done financing. She told me what my monthly payment would be, and I said ok. About half way through the process of signing paperwork, I asked her for the Truth in Lending statement, because I wanted to see what exactly I would be paying in interest along with the interest rate. She looked at me like I was crazy and did not know what I was talking about. I explained to her what that form was and that as a lender they were legally obligated to give it to me. She told me that she had never heard of such a form nor the Truth in Lending regulations at all. Really? A loan officer not even knowing the basic legal requirements of processing a loan? At the point I got up and walked out. I was outside the dealership waiting on my wife to pick me up, and she came out and said that she had found it. Well, at that point I was done.
I did call Jamie at about 10pm thinking I was going to get his voice mail. To my pleasant surprise he did answer and we talked about for 10 to 15 minutes, and he said he would definitely let one of the members of the management know about the experience. The next day I did get a call from Jason Vuerich, who was one of the managers. We talked on the phone for about 20 minutes, and told that I would be willing to give them another chance. I went down to the dealership and talked with Jason face to face for about 20 minutes. Come to find out that the particular Cherokee model I was about to purchase had just been recalled. So, I guess it was a good thing that I did not purchase it. Jason did find me another similar model that had not been recalled.
I did end up financing and purchasing the vehicle for just under $20,000, which did include the processing fee of $699.00 and plan to pay it off here in the next few weeks. Hence I got it for about $5,000 under sticker price. I spoke to Jeremy Brooks and we went over all the numbers, finance rate, and I did get the required Truth in Lending statement this time around. I also got the extended warranty, since with that it was going to be about the same price for a Honda Accord which is what I was looking for originally.
A few suggestions:
1. While I did get a good deal, just be aware that the dealer price on the car may not necessarily be the lowest price. Check on their web site as it may be cheaper as it was in this case. Also don’t forgot to add in the $699.00 into that price. Technically the dealership considers this to be an “extra fee” like the taxes and registration, but I respectfully disagree. On the itemized invoice it lists it this way, but it says being paid to dealership, so guess we can just agree to disagree about that one. Even with it added in I still believe got a good price.
2. I usually don’t try to criticize people, but in the case the original loan person I worked with saying she did not know what a truth in lending statement was is completely unacceptable in my book. Even if she would said let me see what that is would had been ok, but once I asked for that document she got a bit irritated with me. I believe she knew what it was, but wasn’t going to give it to me until after the deal was done. I had to even ask her after I walked out what the interest rate was going to be. I would not do business with her at all but someone else at the dealership.
3. I appreciate the help of Mack Sands, Jamie Reynolds, and Jason Vuerich. Other than the bad experience with the finance person it was a fairly good experience at this dealership.
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