Jan James

Tire sensor lights still unresolved and we have to bring the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenanc the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenance check and oil change, Maintenance light is still on, we have to bring the car back to have it reset. Again we don't live close, big inconvenience. Wondering if the oil was even changed. Ever time we had the 4runner in for service it's incomplete or the issue is not addressed. We received a text the technicians were having an issue with the key, when I asked what the issue was no one knew and nothing documented. Concerning! More

by kimberlyclaus Verified Customer Verified Customer

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IT was awesome that Ricardo speaks both english and spanish, that made us feel more confortable. spanish, that made us feel more confortable. More

by juan_salazar Verified Customer Verified Customer

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Really Great Experience. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. More

by MYJOAN2012 Verified Customer Verified Customer

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The guy that helped me was really nice and they were quick. Appreciate that a lot quick. Appreciate that a lot More

by jessyrod68 Verified Customer Verified Customer

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Nothing much to say beside the fact that management could do much better when it comes to customer service do much better when it comes to customer service More

by NICHOLASWEBAZA66 Verified Customer Verified Customer

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Jan was amazing. Very friendly and made sure we were taken care of. We purchased a used that were missing a few things and Jan made sure items were replaced. Staff wa Very friendly and made sure we were taken care of. We purchased a used that were missing a few things and Jan made sure items were replaced. Staff was friendly, dealership was clean with fully stocked drinks and snacks. More

by gcoshea Verified Customer Verified Customer

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I feel very grateful that I found Albany Subaru. The sales people were professional and kind and that is a great combination. It took a long time for me to decide which car was right for me ( over The sales people were professional and kind and that is a great combination. It took a long time for me to decide which car was right for me ( over a month) and I went to many dealers. This is the best place I found. I highly recommend them. I dealt mostly with Ricky and then Lapon who is in finances. they were both patient and great. I did not feel rushed and I am really happy with the experience of buying this car and I think that in itself is unique! In addition I feel welcome to come back. This car has way more features than my previous one and they encouraged us to return to learn about all the new safety and comfort devices. A definite thumbs up for Albany Subaru. It is a warm family operation and that is important too More

by sachakawa Verified Customer Verified Customer

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I like how the dealer takes responsibility and the flexibility of communication towards the issues. flexibility of communication towards the issues. More

by Lumo Verified Customer Verified Customer

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