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James Madison
James Madison at Albany Subaru

James Madison

Service Advisor

Albany Subaru

718 San Pablo Ave
Albany, CA 94706

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4.8
115 Reviews
4.8

115 Reviews

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115 Reviews of James Madison

August 01, 2026

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Employee Rating

James Madison is a great employee- Friendly and professional. Thanks for your help and great attitude More

by atachiera
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Recommend Dealer
Yes
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Aug 01, 2026

Albany Subaru responded

It’s great to hear James provided friendly and professional assistance during your Subaru Forester service. We appreciate you sharing this feedback and thank you for trusting us with your vehicle.

July 26, 2026

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The staff is very professional and friendly. They listened to my questions and requests and responded professionally. More

by BVSMITH56
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Service Time
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Recommend Dealer
Yes
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Jul 26, 2026

Albany Subaru responded

Thank you for highlighting how our team handled your questions during your Forester service. We’re glad you found everyone professional and friendly while addressing your requests. We appreciate your trust in us and look forward to assisting you again.

July 20, 2026

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Dealership has very good service agents and customer service staff. Appreciated service agent’s service recommendations. No hint of upsale of services. More

by TWONGXHMC
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Recommend Dealer
Yes
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Jul 20, 2026

Albany Subaru responded

Thank you for recognizing our service agent’s helpful recommendations during your Subaru Forester visit. We’re glad you experienced a pressure-free approach to maintenance. We appreciate your feedback and look forward to assisting you with your Forester again.

July 15, 2026

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Thank you SUBARU ! You make maintenance of my wonderful car very easy. I enjoy the interaction i have with all the staff. More

by annorjack
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Recommend Dealer
Yes
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Jul 15, 2026

Albany Subaru responded

Knowing that maintenance on your Subaru is easy and pleasant really makes our day. We’ll share your compliments with James and the rest of our team. We appreciate your five-star feedback and look forward to your next visit.

June 19, 2026

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Dealer mansplains lies and doesn’t listen Service dept explained nothing!!! I asked how much something was and response was it’s I. The papers just sign…. More

by SEALION
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christine West

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Jun 25, 2026

Albany Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 17, 2026

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Friendly, fast, helpful, reassuring come to mind. I look forward to many years of this service center maintaining our car. More

by EDITNUTT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pearson, Daniel Sanchez

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Jun 17, 2026

Albany Subaru responded

We’re happy to learn our team provided welcoming, efficient, and attentive care for your Subaru Forester. We look forward to maintaining your Forester for many years ahead. Please reach out to Aaron or our service team whenever you need assistance.

May 18, 2026

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Very efficient drop off and check-in. Communication regarding service is timely. All questions answered. Shuttle service makes the service much more workable. More

by robygood
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Recommend Dealer
Yes
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May 18, 2026

Albany Subaru responded

Thank you for highlighting how smooth the drop-off process was. We’re pleased the timely updates and thorough answers gave you confidence throughout your service. It’s great the shuttle service added convenience during your Subaru Outback service appointment.

May 06, 2026

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Great dealers and service I can tell in Bay Area. Trust the work. Recommend anyone More

by DEEPESH19
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Recommend Dealer
Yes

Other Employees Tagged: Alan Poon

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May 06, 2026

Albany Subaru responded

It’s wonderful to hear our Bay Area team earned your trust with your Toyota service. Thank you for recommending us to others, and we look forward to helping with your vehicle needs again.

February 15, 2026

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Employee Rating

I have been using Albany Subaru to buy and service for three cars, very well taken care of. Giving Peggy 5 stars even though she has retired!! More

by pmarner
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pearson, Peggy Martinez

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January 13, 2025

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I had a great experience. I would highly recommended them for anyone looking for service done to their car. More

by ASFAN925
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pearson, Nikkie Ali, Kaylee Harral, Peggy Martinez, Victoria Cisneros, Alan Poon, Jay Parafina, Terrence Mullins, Rolando Ramierez

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