Janet Gadsby | Page 3

Vehicle delivered by salesperson on their day off! I have bought many cars - new and used - but this was a first. I live in Connecticut, but there were only two Jeep WranglerJK's outfitted that way I I have bought many cars - new and used - but this was a first. I live in Connecticut, but there were only two Jeep WranglerJK's outfitted that way I wanted in all of New England, and so reluctantly, I purchased the one from Kelly Jeep Chrysler - about a two hour drive from where I live. Initially frustrated by our inability to have the vehicle transferred to a Connecticut dealership for purchase "in-state", my opinion began to change first in working from a distance with Kelley Kelly, the Sales Manager, who could not have been more personable and flexible, and was then confirmed upon meeting Janet Gadsby - the sales person who I worked with on my visit to sign the papers. Due to the out of state registration process and regulations - Janet had to drive the car to a Motor Vehicle Department in Connecticut to meet me for the final transfer of ownership where I would register the new vehicle. After having to cancel the trip due to winter weather, then struggling to find a time when we were both available - we had tentatively agreed to a Friday delivery (about a week and a half AFTER I signed all of the paperwork in Massachusetts). Sadly - at the last minute, I needed to attend the funeral services for a friend's passing on that Friday. Janet was AMAZING - even though that Thursday was her day off, it was the only other day that week that I was available. I would have pushed the delivery date even further out into the future, but Janet insisted on working around MY schedule - driving the vehicle two hours to the Motor Vehicle Department, waiting for easily another two hours in the Department's interminable lines, and then rented a car to drive all of the way back to MA. Who provides service like that in this day and age? We all understand the narrow profit margins on new car sales and that dealer profit is made in the service department - I live two hours away and Kelly Jeep certainly knows that I will not be getting regular service there - yet they, particularly Janet, went above and beyond to serve their customer in a way that is a standard for others to emulate. Through this experience - I not only got a new car, but I built new lasting friendships. Thank you Janet - and you too Kelley! More

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Happy with my 2018 Cherokee. Janet is a great salesperson! If you go to Kelly ask for Janet! I leased a vehicle this month & the overall experience was great. I will say however that I wasn’t exactly pleased w If you go to Kelly ask for Janet! I leased a vehicle this month & the overall experience was great. I will say however that I wasn’t exactly pleased with the financing paperwork which was messed up & a warranty was thrown in that I did not expect or want. They took care of that for me & I drove away very pleased after All was said & done. Janet is very thorough & walked me thru all the options in the Jeep. I would return to Kelly again as I feel after shopping around I got the best deal & customer service. Everyone there is very attentive as well. As soon as you walk into the showroom you’re paid attention to & not ignored like some dealerships! Great job Janet! Keep it up!! More

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so-so experience Jeep? Love it! Free first oil change? Love It! Sales Rep (Janet) - she was great!! Dealership not getting their paperwork in order and almost los Jeep? Love it! Free first oil change? Love It! Sales Rep (Janet) - she was great!! Dealership not getting their paperwork in order and almost losing my sale? Not impressed! After all paperwork had been signed off, and I was returning next day for vehicle pick-up, the call me (while I'm driving there) to tell me they need additional paperwork to prove my trade in was insured a d was a previous lease. This is necessary, apparently, for one of the promotions (already applied) to be valid. When I got there, I told them I will work on getting them what they need even though they really should have done this before I signed off on the car. Manager told me that I had 2 options.. 1) do not go home with Jeep until paperwork was sent in or 2) give them cash equal to the promotion and get it back once paperwork was filed. I made it very clear that neither of those were happening. I was leaving with the keep that day and they can hope I send in the paperwork to validate their promotion OR THEY can void my sale. They allowed me to leave and I promptly submitted everything within a few days. although it all worked out in the end, I wasn't impressed that they didn't know the order in which paperwork gets filed, and I also didn't like the pressure put on me to cover their mistakes. More

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Really GREAT! Janet went above and beyond to help me get the vehicle I needed for me with towing package.We did spend quality time going over the vehicle which wa Janet went above and beyond to help me get the vehicle I needed for me with towing package.We did spend quality time going over the vehicle which was a good bond for her and I, very dedicaded employee Great for your Company More

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Excellent Fantastic knowledgeable service. The best car buying experience. Janet went above and beyond the day after a snow storm to find our car, got us a grea Fantastic knowledgeable service. The best car buying experience. Janet went above and beyond the day after a snow storm to find our car, got us a great deal and let us drive off the lot same day! More

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new car purchase We came in to test drive two vehicles. Janet was more than pleasant and accommodated us. She showed us various price points and discussed pros and We came in to test drive two vehicles. Janet was more than pleasant and accommodated us. She showed us various price points and discussed pros and cons to both vehicles. We never felt rushed or pressured. She was extremely professional and knew the product well. More

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repeat customer I purchased a 2016 New Summit from Nick. He was extremely helpful assisting me with my decision and explaining all the features the car offered. Nick I purchased a 2016 New Summit from Nick. He was extremely helpful assisting me with my decision and explaining all the features the car offered. Nick took his time and made sure my transaction and trade-in was a smooth transition. I will definitely return to this dealership for future maintenance and sales. Everyone at Kelly Jeep was very helpful and friendly giving the impression that they have a great team attitude. I could not be happier. More

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Visit My Experience was easy, fast and painless. Janet was knowledgeable, always available for questions if needed. The management was also well versed and My Experience was easy, fast and painless. Janet was knowledgeable, always available for questions if needed. The management was also well versed and met all of our requests. More

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Great 5 Star Service Renew my lease I had a great experience the customer service and sales are always outstanding five star service. I have been using this dealership sin Renew my lease I had a great experience the customer service and sales are always outstanding five star service. I have been using this dealership since 1999 More

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Friendly, thorough and Fair Second time to lease from Kelly Jeep. Janet was wonderful to work with and made leasing my Jeep grand Cherokee as easy as possible. I look forward t Second time to lease from Kelly Jeep. Janet was wonderful to work with and made leasing my Jeep grand Cherokee as easy as possible. I look forward to working with her again in the future. More

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