Jano Letaif
Jano Letaif at Herb Chambers Lexus of Hingham

Jano Letaif | Page 5

New Car Sales Manager

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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5.0
73 Reviews
5.0

73 Reviews

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73 Reviews of Jano Letaif

December 20, 2023

Dealership Rating
Employee Rating

The entire process from start to finish was transparent and efficient. Overall, it made for a terrific sales purchase experience. More

by kearney058
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Evison Tili , Connor Lewis - 5 Stars

Dec 20, 2023

Herb Chambers Lexus of Hingham responded

We're glad to know you had a transparent and efficient experience with us at Herb Chambers Lexus of Hingham. Thanks for the positive feedback, we appreciate it! Enjoy your new ride!

December 15, 2023

Dealership Rating
Employee Rating

Highly professional staff. Salesperson was knowledgeable and provided clear and cogent information regarding the vehicle we were interested in. All in all a seamless operation. More

by Dr.lapuc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Hausman , Vitor Duarte

Dec 18, 2023

Herb Chambers Lexus of Hingham responded

We're delighted to know that our team at Herb Chambers Lexus of Hingham provided you with a seamless and informative experience. It's great to have your continued support, thank you for the positive review!

December 01, 2023

Dealership Rating
Employee Rating

I just bought a second vehicle from this dealership and have always been impressed with their sales and service personnel!! More

by Bill S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sullivan, Sean Skorohod, Calvin Tu, Patrick Chahwan, Michael Sarkis , Kevin Chan, Vitor Duarte, Jon Seekins

Dec 01, 2023

Herb Chambers Lexus of Hingham responded

Bill, it's great to know you've had consistently positive experiences with our team at Herb Chambers Lexus of Hingham. We appreciate your continued support and are here for any of your future needs. Enjoy your new ride!

November 20, 2023

Dealership Rating
Employee Rating

My salesperson, Saeed, was very polite, personable and informative. He continuously kept me updated during all transactions. All of the employees at the dealership were low key and professional. I never f More

by coconutkim1111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Evison Tili

Nov 20, 2023

Herb Chambers Lexus of Hingham responded

We're glad to know that Saeed and the rest of our team at Herb Chambers Lexus of Hingham provided you with a comfortable, pressure-free experience. Thank you for your kind words!

October 26, 2023

Dealership Rating
Employee Rating

My experience with Connor @ Herb Chambers Hingham was easy and hassle free. They now have a customer for life. Thanks Connor! More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sullivan, Ryan Tierney , Adam in Sales was super helpful and sold my wife her NX

Oct 26, 2023

Herb Chambers Lexus of Hingham responded

David, we're delighted to know that Connor provided a hassle-free experience at Herb Chambers Lexus of Hingham. Thanks for choosing us!

October 05, 2023

Dealership Rating
Employee Rating

The sales woman I worked with was wonderful, but after I agreed to buy the car, the follow up staff was pretty unhelpful. They got me the car I wanted and I appreciated no markup over MSRP, but beyond that More

by skt12
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Vitor

Oct 05, 2023

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and are sorry to learn about the issues you experienced with our follow-up staff at Herb Chambers Lexus of Hingham. We strive for excellence in all areas, so we'll take this into account as we work on improving our services. I'd also like to offer my assistance directly. If you're willing to speak with me, please reach out at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 18, 2023

Dealership Rating
Employee Rating

On a very busy day for this dealership, Tom was able to have my vehicle serviced in a very timely manner. All the staff were professional and courteous. My day was much improved due to this. Thank you Hing More

by daizpunk4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty, Evison Tili, John Yee , Dawn-operator

Sep 18, 2023

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom and our team at Herb Chambers Lexus of Hingham were able to provide you with timely service on such a busy day. Thanks for the kind words. We appreciate it!

August 12, 2023

Dealership Rating
Employee Rating

The technician at Herb Chambers Hingham look like they not attempt to to improve there work. Wait wait and wait from the manufacture. No creation. Feeling not excited at all once working or communicate wi More

by Long Le
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Ryan Tierney, Eric Castillo , Sammy 5*

Aug 14, 2023

Herb Chambers Lexus of Hingham responded

Long, I'm sorry to read about your experience. We strive for excellence and it's disappointing to learn that we didn't meet those expectations during your visit. Your feedback is important as it helps us improve our service quality, so if you are open to sharing more details with me, I invite you to please reach out at your earliest convenience. I want to ensure you receive proper assistance moving forward. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 14, 2023

Long Le responded

I have completely understood that the new model 2023 which is still waiting from the manufacturer direction. However the panel fell off. Your guys atemped one time. The felt off again after 1 week. Then try one more time. I believe this time the panel would stay longer. However, the quality of finish 2.5/5. Why? Because still has a gap I still able to see it. If your guy need more time. Let me know at the beginning. I will be more happy to let you guy keep my Dad's car out there for the whole week and return in better condition.

August 10, 2023

Dealership Rating
Employee Rating

I’m not positively sold on the Dealership for the following reasons: Adam our sales rep was awesome. It was his first day and you would never know it. There were issues at the end of our 5 hr stay More

by Dremer35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 10, 2023

Herb Chambers Lexus of Hingham responded

I'm sorry to read about the inconveniences you experienced during the buying process. We strive for a smooth and efficient process, so it's disappointing that we didn't meet those expectations this time around. I understand how frustrating these delays must have been, especially considering the distance you traveled. Please reach out to me directly so we can discuss any ongoing issues with your vehicle and make sure we improve your 3-star experience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 10, 2023

Dremer35 responded

Thank you for reaching out Patrick. The Sales Manager did call us. We will be bringing the car up Monday to get the squeak out of the brakes as well as inspection sticker. Adam will be there. I hope we can be in and out at a reasonable time.. We have bought another vehicle at Herb Chambers and an issue occurred with a $45,000 Mercedes Van we purchased and we still returned. Hopefully Monday we will get the car fixed and be on our way. Respectfully Sharon Pickering

August 06, 2023

Dealership Rating
Employee Rating

The employees are always courteous and friendly. They work at gaining your approval to ensure return business More

by Mmanupelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Chan, Mark Hausman

Aug 07, 2023

Herb Chambers Lexus of Hingham responded

We appreciate your kind words about our team at Herb Chambers Lexus of Hingham. We always strive to provide top-notch service and ensure a great experience for all our customers. Thanks for choosing us!

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