Janzel Javier | Page 2

Jay was super helpful from first contact until final sale. Very personable and helpful. We went to the dealer on a Sunday to check out an CX5 as well as see what kind offer we would get on our current sale. Very personable and helpful. We went to the dealer on a Sunday to check out an CX5 as well as see what kind offer we would get on our current car. After a few offers from the dealer we finally were offered a fair price for our trade in. Then we got a good price from the dealer on a CX5. Car is in great shape. Low miles. Good service records. Biggest downside was when we test drove the car it was dirty and had less than a gallon of gas. We were told that the car would be filled up and washed before we left. We made sure while signing paperwork that this was still the case. They said yes, we will go fill it up and wash it was we finish a few more signatures. We wanted to verify because we signed something about car being as-is and not coming with anything else. They assured that just meant no extended warranty, it would come with gas. Unfortunately after we signed all paperwork and were given keys that used cars don’t get washed or come with any gas. Would’ve been nice to know that from the beginning. And the process took at least an hour longer than any other car we’ve ever purchased. Other than that it was a good experience. They even beat the APR we got from our bank. 4 out of 5 star experience. More

by Turretin Verified Customer Verified Customer

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I have never dealt with a dealership without walking away aggravated until now. We even had a slight bump in the road and they made it very easy on me and quickly handled it. I now have the best truck I've aggravated until now. We even had a slight bump in the road and they made it very easy on me and quickly handled it. I now have the best truck I've ever owned and couldn't be happier. The best part was my salesman Jay. He listened to me, was extremely patient and easy to work with. He left me feeling like I got an honest deal, even if I didn't...lol I got an excellent deal though...no complaints and if you knew me you would know this is huge coming out of my mouth. More

by ITSBENLONG Verified Customer Verified Customer

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Jay worked very hard to answer all my questions about the 2500 hd, very polite young man! 2500 hd, very polite young man! More

by CINDYFORDERER Verified Customer Verified Customer

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They got me in really quick and were able to diagnose a fix my car within 48 hours I’m very satisfied with the service I received. fix my car within 48 hours I’m very satisfied with the service I received. More

by Mommyofangels40 Verified Customer Verified Customer

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Good experience. Wish they had a better waiting room. Friendly staff. Again, wish the waiting room was better. Wish they had a better waiting room. Friendly staff. Again, wish the waiting room was better. More

by Rauldomingo246 Verified Customer Verified Customer

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Great service and would recommend dealer. They went out of their way in provide a good purchasing experience. They went out of their way in provide a good purchasing experience. More

by STEVENPRESSLEY Verified Customer Verified Customer

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Replaced obviously damaged battery bolts, so damaged ther would fall out of the battery on 2 occasions. This seems such an obvvious failure if quality control. ( I was able to find replacement bolts at O'Rei would fall out of the battery on 2 occasions. This seems such an obvvious failure if quality control. ( I was able to find replacement bolts at O'Reillys less than 10 minutes away) while the service rep claims it would take 5 days, hence the shoddy sevice. I cant trust this place with a simple oil change. Never coming back and making a complaint with state auto services Plus, they charged 6 times the cost of a cabin air filter I later found to be available for $15. Ive long be suspicious of the overpricing but failure on 2 account with magled battery connections is too much. Never returning!. More

by Starrman Verified Customer Verified Customer

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Service log was clear and detailed, could call more with updates regarding repairs or repair times updates regarding repairs or repair times More

by aolson121 Verified Customer Verified Customer

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Service was great, however I wish there was better communication with the shuttle. We were told to call the shuttle to pick us up ourselves (unlike the previous time) and the shuttle didn’t pick up. T communication with the shuttle. We were told to call the shuttle to pick us up ourselves (unlike the previous time) and the shuttle didn’t pick up. They didn’t have a ride arranged for us and we had to find our own ride. Aside from this, everything else was great. =) More

by Haley McCalister Verified Customer Verified Customer

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Great service from great people. Everyone there treated me with respect and genuinely cared. I didnt feel pressured or uncomfortable in any way. I got the car I loved at a great pric Everyone there treated me with respect and genuinely cared. I didnt feel pressured or uncomfortable in any way. I got the car I loved at a great price and met some great people too. I would recommend buying a car there to everyone I know. More

by SARAH_md83 Verified Customer Verified Customer

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