Jared Ivey | Page 2

Lexus of Sacramento responded

I'm sorry to learn about the trouble you've had obtaining an owner's manual for your vehicle. This is certainly not the experience we aim to provide, and I'd like to look into this further and address all outstanding concerns. Please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

Lexus of Sacramento responded

I'm sorry to read about your experience. It's important for us that our customers feel welcome and valued, so it's disappointing to learn we didn't meet those expectations during your visit. We also strive for efficiency in all processes, especially when you know exactly what you want. I assure you, we will address your concerns internally. Please feel free to reach out directly if there is anything more we can do or discuss regarding this matter - I'd appreciate the opportunity to make things right. Thank you, Jared Ivey - Sales Manager - jaredivey@lithia.com

Lexus of Sacramento responded

Our team is committed to respectful and straightforward sales support, so your feedback makes our day! We will share your kind words with Raz and everyone here at Lexus of Sacramento. Thank you!

Lexus of Sacramento responded

Thank you, Theresa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

Lexus of Sacramento responded

It's concerning to read about the issues you've been experiencing with your vehicle. We understand how frustrating this can be and apologize for any inconvenience caused during your appointment, as well. Please reach out directly so that I may assist in resolving all remaining concerns promptly and efficiently. Thank you, Russ McDuffie - Service Director - 916.465.6291

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

Lexus of Sacramento responded

We are grateful for your positive feedback about Lexus of Sacramento. Thanks so much for the review, Kevin!