Jared Otte | Page 5

eCarOne responded

Thank you for taking the time to provide your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations, especially in regards to the customer service you received. We strive to provide a seamless and enjoyable process for every customer, and it’s disappointing to know that we fell short during your visit. We apologize for the delay you encountered, especially after requesting that the paperwork be prepared in advance. We understand how valuable your time is, and we regret that we didn’t meet your needs in that regard. Additionally, it’s clear that the vehicle not being ready for you, as well as the lack of a proper walk-through, contributed to your dissatisfaction, and we are taking this feedback seriously to ensure that these areas are addressed with our team. Regarding your interaction with Jared, we are sorry if the experience felt focused on the transaction rather than your satisfaction. We strive to prioritize the needs and comfort of every customer and regret that you did not feel valued during this process. Your feedback will be shared with the team to help us improve how we engage with customers in the future. If there is anything we can do to address your concerns directly or to improve your experience with us, please don’t hesitate to reach out. We truly appreciate your business and would love the opportunity to restore your confidence in eCarOne.

eCarOne responded

Thank you for your review and the continued business. So happy to hear that Jared and the team always take great care of you. Congrats on your new Range Rover. We hope to see you again in the future!

eCarOne responded

Thank you, Shawn, for your continued trust in eCarOne and for choosing Jared to assist with your Audi purchase once again! We're thrilled to hear that his communication and service exceeded your expectations, especially as an out-of-town buyer. Your loyalty and kind words mean a lot to us, and we’re grateful for your future business. Enjoy your new Audi, and we look forward to helping you with your next purchase when the time comes!

eCarOne responded

Thank you, John, for your great review and for choosing eCarOne for your second purchase from an EchoPark dealer! We're thrilled to hear that Jared made the process of buying and shipping your Lexus from Texas to the Colorado mountains easy. We hope you enjoy your new vehicle, and we appreciate your continued trust in us. If you ever need anything, don’t hesitate to reach out!

eCarOne responded

Thank you for sharing your experience! We're so glad to hear that Jared was helpful, knowledgeable, and understanding of your needs. Going above and beyond for our customers is what we strive for, and it’s wonderful to know he made your vehicle purchase a positive experience. Enjoy your new car, and thank you for choosing eCarOne!

eCarOne responded

Thank you, Kim, for your wonderful feedback! We’re so happy to hear that Ash and Jarred made your Rivian purchase a smooth and enjoyable experience. It’s great to know you found the team friendly, knowledgeable, and that you're happy with your new truck. We truly appreciate your trust in eCarOne and look forward to assisting you again in the future. Enjoy your Rivian and happy driving!

eCarOne responded

Thank you, Dave, for your fantastic feedback! We're so glad to hear that you appreciated the low-pressure environment, our selection of vehicles, and the easy-going attitudes of the eCarOne team. We strive to make the car-buying process as stress-free as possible, and it’s great to know you had a positive experience. We’d love to assist you again in the future. Enjoy your BMW, and thanks for choosing eCarOne!

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Jared went above and beyond to help you find the perfect BMW and the deal you were looking for. His dedication to customer satisfaction truly shines, and we’re so glad he made your car-buying process exceptional. Congratulations on your BMW, and please don’t hesitate to reach out if you need anything in the future. Enjoy your new ride! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Jared and Ozzie made your Genesis purchase an honest and easy transaction while keeping you well-informed about the car. It’s also great to know that our finance team delivered a smooth process for you. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new Genesis! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We’re so glad to hear that Jared made your Audi purchase smooth and easy. It’s wonderful to know you had a great car-buying experience and would choose eCarOne again in the future. We truly appreciate your recommendation and hope you’re enjoying every mile in your new Audi. We look forward to serving you again! Best regards, The eCarOne Team