Jarrett Abel | Page 17

The overall experience was phenomenal. Edwin Chan really made sure I was taken care of in a timely manner. Special thanks to the technician for fixing my vehicle right the first time. Also Edwin Chan really made sure I was taken care of in a timely manner. Special thanks to the technician for fixing my vehicle right the first time. Also all of the advisors have been great and always helped while being very kind. Recommend to all of my friends and family to do business with James Wood More

by floresbrandon25 Verified Customer Verified Customer

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My service underwriter Jared Able is always top notch and professional making sure that my service requests are handled correctly and effectively professional making sure that my service requests are handled correctly and effectively More

by TEXASTRIO2014 Verified Customer Verified Customer

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The whole purchasing process when it comes to the James Wood Cadillac team and defiantly Robert Capestany met every expectation. Delivery was on time, ready when promised and everything I asked to be done Wood Cadillac team and defiantly Robert Capestany met every expectation. Delivery was on time, ready when promised and everything I asked to be done was completed. Great purchase experience from the entire team. More

by PAUL.BORDELON Verified Customer Verified Customer

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I have a 2025 Denali Ultimate. Now waiting on a part to fix the driver assist feature. This will be my fourth trip to the dealer for the same problem. Advisers were very good and Now waiting on a part to fix the driver assist feature. This will be my fourth trip to the dealer for the same problem. Advisers were very good and the communication was good as well. Like going to a restaurant with a friendly waiter but the food came out slow and wasn't that good More

by BSPIRITO0 Verified Customer Verified Customer

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Went in to have my engine/cabin filters replaced. It was quickly completed However I also asked for fog lamp to be replaced, which wasn’t completed during an oil change appointment. They again wer It was quickly completed However I also asked for fog lamp to be replaced, which wasn’t completed during an oil change appointment. They again were unable to accomplish. I’d had one replaced a couple years ago with no issues. Lastly I’d asked Cole if they could fill up my driver side rear tire. He confirmed they would. They didn’t. More

by GMACDONALD Verified Customer Verified Customer

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Edwin was honest, polite, helpful and friendly. He addressed my concerns and was able to get my vehicle serviced quickly. Very satisfied! Edwin's rating: 5 stars. The porters here are very respe He addressed my concerns and was able to get my vehicle serviced quickly. Very satisfied! Edwin's rating: 5 stars. The porters here are very respectful and polite! Porter rating: 5 stars. Growing tired of not having one point of contact at this dealership. I want an advisor that I can count on to always be available when I drop off and pick up my vehicle or to contact with questions. For the past 2 years, I've requested the same advisor when making every appointment yet I get different advisors each time, usually because he is too busy. My family has serviced multiple vehicles here for decades and always dealt with the same advisor, who we trusted. After she left, its been nothing but a revolving door of advisors. You can't build trust with different points of contact each time. Experience rating: 1 star. Also, the gals at the checkout desk are still unfriendly! This time, as usual, they seem unhappy and annoyed... much more interested in chatting with coworkers than interacting with customers and treating them with respect. Did not feel like a valued customer. Experience rating: 1 star. More

by Trax23 Verified Customer Verified Customer

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James Wood service is best service department we've used. Jarrett Abel is an amazing service advisor. he is pleasant and helpful and keeps you abreast of what is going on with your repairs. Highly recomme Jarrett Abel is an amazing service advisor. he is pleasant and helpful and keeps you abreast of what is going on with your repairs. Highly recommend Jarrett Abel and James Wood service repair! More

by GWALL0 Verified Customer Verified Customer

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Jarrett Abel was very professional. Mechanic dropped the ball. One of items to fix was low tire pressure indicator. Mechanic said didnt fix because wasnt working when brought in -DA! Ca Mechanic dropped the ball. One of items to fix was low tire pressure indicator. Mechanic said didnt fix because wasnt working when brought in -DA! Car tag on front of vehicle was bent outwards after wash. When I paid my bill the girl had to yell at one of several guys leaning against the wall to please get my vehicle. My family has bought 4 new vehicles over the past 14 years from James Wood. Might be looking to go elsewhere for next purchase. More

by Jeff Penny Verified Customer Verified Customer

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Everyone in the service department was wonderful. They help the process go smoothly and everything was completed in a timely manner. They help the process go smoothly and everything was completed in a timely manner. More

by JJisabell74 Verified Customer Verified Customer

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Spur of the moment need for oil change was addressed within an hour. Quick and efficient staff within an hour. Quick and efficient staff More

by RSRED18 Verified Customer Verified Customer

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