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Jarrett Elder Sr.
1,792 Reviews
1,792 Reviews
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1792 Reviews of Jarrett Elder Sr.
March 11, 2026
Not sure where to begin, from beginning to end this has been a pain in the xxx. Firstly I had to push for checks to actually be conducted on my car which was frustrating. After pushing the team came back been a pain in the xxx. Firstly I had to push for checks to actually be conducted on my car which was frustrating. After pushing the team came back to me saying a code came up on the computer which clearly shows that they hadn’t conducted those checks and only after I pushed they finally connected the OBD and codes came up. I was then told they couldn’t resolve any of the issues from the trunk opening when driving and also the usb ports completely stopping working momentarily with Bluetooth. As I told them it doesn’t happen on remote and it’s an issue that keeps happening. I was then told my phone isn’t compatible which is totally false and I’ve checked with a friend of mine who also works for Toyota out of state and he confirmed my phone is not the issue and that this just seems like laziness. In total my car has now been there nearly a month. I then went to pick my vehicle up on March 6th and noticed scratches and dents that were NOT there when I dropped my vehicle off and the reaction I received from Jarret was absolutely atrocious and disrespectful. Maybe somewhere along the line in the company log book he might have missed the conduct towards customers part. I pointed out the first scratch on the door and then the dent on the other side along side the second and third scratch and second dent. I proceeded to say how I expect my vehicle to be returned in the same condition if not better and I was told that in “taking advantage” and I proceeded to state that I am not trying to be difficult and Jarret told me “you are being difficult” which I replied with “that’s not how you speak to a customer, I expect my vehicle to not be damaged” . This whole experience was terrible and it’s a complete contrast to the way it is when it comes to purchasing the car, everyone is nice and kisses xxx but this here is a slap in the face that says “we already have your money, screw you and your car” extremely disappointed. More
by ian.rosario
Verified CustomerOther Employees Tagged: DYLAN RICHARDSON
March 09, 2026
Toyota of coconut creek, are very punctual, I can actually able to wait for my car because they are quick. They are very friendly and listens to your needs. Customer service is excellent! actually able to wait for my car because they are quick. They are very friendly and listens to your needs. Customer service is excellent! More
by sekluof
February 18, 2026
First time I use the services at Coconut Creek, very glad I did. They were professional, knowledgeable and courteous. Most important punctual. Will continue to use this service center. I did. They were professional, knowledgeable and courteous. Most important punctual. Will continue to use this service center. More
by WHRU413
February 16, 2026
Service advisor great. There are some concerning issues concerning shuttle service and CC charges. I feel the dealership has declined significantly from its former standa There are some concerning issues concerning shuttle service and CC charges. I feel the dealership has declined significantly from its former standard and previous name of Al Hendrickson Toyota. Customers expect certain standards to be maintained as this is what we have known for over 40 years. More
by csuckram
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