Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 94

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

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1824 Reviews of Jarrett Elder Sr.

April 20, 2022

Dealership Rating
Employee Rating

Jarrett was great, he listened to my needs and was very courteous when speaking to me about my vehicle. I also went to the showroom and decided to upgrade my current lease for a new car. Carlos O in the sh More

by LAURAREBOLLO22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ordonez

Apr 20, 2022

Toyota of Coconut Creek responded

We're delighted to learn that you had a most pleasant visit, courtesy of our team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. We will certainly pass along your kind words to Carlos and Jarrett for all their hard work. We hope you enjoy the new ride! - Al Hendrickson Toyota

April 20, 2022

Dealership Rating
Employee Rating

Professional and helpful, even thought it took a bit of time it was an overall good experience More

by MATEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

Toyota of Coconut Creek responded

All of us at Al Hendrickson Toyota appreciate the time you took to leave us this lovely review. Please let us know next time we can help. Drive safely!

April 20, 2022

Dealership Rating
Employee Rating

Very helpful, convenient, good deal on services, limited wait time, ride to and from home. More

by FLORECY28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

Toyota of Coconut Creek responded

It was our pleasure to assist you! Thank you for taking your business to Al Hendrickson Toyota and for stopping by to share your support on our page. We look forward to your next visit!

April 19, 2022

Dealership Rating
Employee Rating

Really upset my prius is only 2 years old and I had to spend over $300 on a new battery. This will definitely affect whether or not I purchase another Toyota More

by GARYPARKS43
Recommend Dealer
Yes
Apr 29, 2022

Toyota of Coconut Creek responded

Gary - I'm very sorry that you're upset. I know how frustrating it is to experience issues with your vehicle and I apologize that you had to replace your battery. If there is something my team might have done to improve your experience, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 19, 2022

Dealership Rating
Employee Rating

Nothing much to say, the guy wore black t-shirt (I think his name was Jarret) with a cowboy looking hat was rude, couldn’t spare 10 seconds of his time to tell me the name of my advisor whom I had scheduled More

by tram_vu2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar Vizcarra

Apr 29, 2022

Toyota of Coconut Creek responded

I apologize for what sounds like a disappointing experience. I will certainly address this matter with the parties involved so we can get back to going above and beyond for our guests. I hope we get another chance to impress you down the road, and if there is anything else you'd like to discuss, I would welcome your call. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 19, 2022

Dealership Rating
Employee Rating

Jarrett in the Service Department is awesome! He definitely deserves 5-Stars! He is the best! He really cares. More

by LYNN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that Jarrett delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 18, 2022

Dealership Rating
Employee Rating

good customer services very professional staff they taker your car they are very detail with the service More

by rsantos2030
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendoza

Apr 18, 2022

Toyota of Coconut Creek responded

Thanks for the glowing review for Al Hendrickson Toyota! We are grateful to have you as a happy customer. Safe travels!

April 18, 2022

Dealership Rating
Employee Rating

Jarrett was efficient and got my car taken care of. in a timely manner. I will be returning on a Thursday afternoon again. at 12:00pm More

by VANKAMP
Customer Service
Recommend Dealer
Yes
Apr 18, 2022

Toyota of Coconut Creek responded

Thank you for leaving Al Hendrickson Toyota a five-star review! We are glad that Jarrett took excellent care of your vehicle, and we look forward to seeing you back on Thursday. Until then!

April 17, 2022

Dealership Rating
Employee Rating

Dealer lost 3 lugnuts then lied about it saying that I needed to replace all 20 lugnuts because all of them were incorrect for the car, which was imposible because those were the original lugnuts. If they More

by RAUL FIERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Technicians and supervisors

Apr 28, 2022

Toyota of Coconut Creek responded

Raul, I apologize if we misplaced the lug nuts on your vehicle and for any miscommunications on the matter. It's also concerning to see your comments regarding our team's honesty. I can assure you we hold ourselves to a higher standard than a one-star experience, and I would like to speak with you directly regarding these concerns. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 11, 2022

Toyota of Coconut Creek responded

Raul, I apologize you have not been able to reach me but if you can please leave me a message with a good time to reach you, I will call you. Norman Frantz - Service Manager - 954-545-6931

May 02, 2022

RAUL FIERRO responded

Hi Norman, I have called your number several times in the past days but I always reach your mailbox. Please let me know when is the best time to call you. Regards, RAUL

April 17, 2022

Dealership Rating
Employee Rating

The service here is always top notch! I never have any issues. Jarrett is the best. Any questions I have he goes above and beyond to ensure I don't leave clueless. Keep up the oustanding More

by khadeejaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shedrick Anderson

Apr 18, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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