Jarvis Bryant | Page 16

I like it a lot and I got what I wanted Travis was kind and professional with me. It was quick and I got the truck that I wanted. I have already let the mid to him to friends and family Travis was kind and professional with me. It was quick and I got the truck that I wanted. I have already let the mid to him to friends and family More

Helpful 0

Report | Print

Better follow up communication. Jody was nice to work with. Follow up from Jarvis on repair items to be completed would have made the experience better. Communication got better at Jody was nice to work with. Follow up from Jarvis on repair items to be completed would have made the experience better. Communication got better at the end but it should have been better throughout the entire transaction. With better follow up and communication, I feel certain it would have taken less than the three days after the sale to receive my car. The amount of followup repair work was not significant. The finance experience could have been better. While my expectations on rate could have been optimistic, I wish I were told the rate before signing of papers. Lower rates were obtained from other institutions, but was placed with bank with higher rate. My 800+ credit score, no other debt, and down payment size warranted offering a lower rate. After my inquiry, I was placed with a lower rate. More

by Sandman. Verified Customer Verified Customer

Helpful 0

Report | Print

Frustrating - entirely too much waiting around My salesman did a great job and was as helpful as he could be. However, several people on the management team were inconsiderate of my time, rude and My salesman did a great job and was as helpful as he could be. However, several people on the management team were inconsiderate of my time, rude and condescending. When I complained about having spent 6 hours there, one person reminded me that I had invested six hours already and that’s why I shouldn’t leave. My time is valuable and that was inappropriate and unprofessional. Further, while I waited for two hours (alone) to sign my paperwork, several of the salespeople and managers were flying a drone around and ignoring customers. I’m happy with my vehicle and price but the staff could use some major improvement. More

by Cajun Verified Customer Verified Customer

Helpful 0

Report | Print

Evening with Pete At nine months pregnant spending the day at a car dealership was not what I had in mind. Pete helped my husband and I through the entire process iden At nine months pregnant spending the day at a car dealership was not what I had in mind. Pete helped my husband and I through the entire process identifying the ideal family vehicle that both met our needs and our budget. Pete helped us look at and test drive multiple vehicles before selecting one from out of state. Pete helped us through the entire process remaining in communication with myself and my husband so that we knew what to expect and when to expect it other than our due date of course. Thanks Pete and Hendrick. More

Helpful 0

Report | Print

Easy experience It was an easy experience. I came in looked at a few trucks and asked a a few questions. I later called a bout a specific truck. It was pulled around It was an easy experience. I came in looked at a few trucks and asked a a few questions. I later called a bout a specific truck. It was pulled around and ready for me when I got there. More

by dgblakeney Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing. Pleasantly satisfied beyond my expectations. Highly recommended the sales representative that assisted us. Employees were very courteous and helpful Pleasantly satisfied beyond my expectations. Highly recommended the sales representative that assisted us. Employees were very courteous and helpful. I would recommend Hendricks Chevrolet Hoover for excellent customer service. More

by evelynwillams3009 Verified Customer Verified Customer

Helpful 0

Report | Print