Jarvis Mcelrath

Lake Chevrolet responded

Thank you for your 5-star review! We’re thrilled to hear that your experience with Lake Chevrolet was quick, convenient, and on time. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We're pleased to hear you had a positive experience with our team at Lake Chevrolet. Our staff takes pride in providing excellent service, and it's great to know that it made a difference for you. We look forward to seeing you again soon. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We appreciate your positive remarks about our dealership and are glad you had a great experience with us despite the issue with the tire pressure. We understand your concern, as our team strives for excellence in all aspects of our service at Lake Chevrolet. Please feel free to contact us directly so we can address this matter and ensure your vehicle is in top condition. Your satisfaction is important to us! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience, and I’m sorry for the frustration this situation has caused. When you purchase a truck you should feel confident in its condition, and I understand why this felt disappointing. Regarding the diagnostic fee, that should always be communicated upfront. I apologize if that wasn’t made clear when you dropped the vehicle off, and we’ll be reviewing that internally. As for the brakes, it’s important to note that brake pads can require replacement not only due to mileage, but also due to time, especially if a vehicle has sat for an extended period. That said, we do perform an inspection prior to delivery, and I can assure you the brake pads were at or above state safety requirements at the time of purchase. We would be happy to review the original inspection with you. Just reach out to the store sales manager to arrange this. Thank you again for bringing this to our attention.

Lake Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that you found Lake Chevrolet to be easy to work with and that our staff provided you with fast and thorough service. Your kind words about our location and team mean a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel you are treated fairly at Lake Chevrolet. We appreciate your kind words about our team, and we look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share this. We’re truly sorry to hear about your experience, especially as a long-time customer. You deserve better than what you’ve described. Regarding the taillight, was anyone here made aware of the issue before you left? If it was damaged while your vehicle was at our location, we will absolutely take care of it. Please allow us the chance to look into this. We also take your comments about fluids not being topped off and the interaction with our staff very seriously. That’s not the level of service we aim to provide, and your feedback will be addressed with the team. Thank you for bringing this to our attention, and we hope to regain your trust.

Lake Chevrolet responded

Thank you for your feedback, Laura! We're glad to hear that you had a good experience with our service at Lake Chevrolet. We appreciate your suggestion about having a play area for kids, as we always strive to improve our customer experience. If you have any further thoughts or need assistance, please feel free to reach out to us. Our team looks forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We appreciate you taking the time to share your experience. It's great to hear that Jarvis was able to assist you with your concerns and provide the information you needed about future maintenance. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Lake Chevrolet. We look forward to serving you again! Sincerely, The Team at Lake Chevrolet