Jose Cruz

Took time to explain to me what repairs were required as well as the estimated cost and a risk of what would happen or could happen if I didn't. Awesome turnaround time as I got the car back same day at the well as the estimated cost and a risk of what would happen or could happen if I didn't. Awesome turnaround time as I got the car back same day at the end of the day. More

by David Urbaniak Verified Customer Verified Customer

Print

I had to have an unexpected repair on my transmission due to a factory issue. Jose set me up in a loaner car and service took care of the repairs in a reasonable amount of time. to a factory issue. Jose set me up in a loaner car and service took care of the repairs in a reasonable amount of time. More

by bbrylow Verified Customer Verified Customer

Print

PATHETIC! !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet he did the back pedal and called my wife a liar. ABSOLUTELY absurd. EXTREMELY UNPROFESSIONAL. And the amount of money I paid for the work to be done and then do so not even QA/QC to make sure the work that was done was complete and correct. They left a clip dangling and thought it was no big deal. Now I have owned Bow ties for almost 40 years and I thought my poor service at Lou Bachrodt in Rockford was poor. These CLOWNS are by far the worse. I had to jump thru hoops for my daughter to pick up her car. And when my wife called to get the car the gentleman she spoke to said they were open til 8. They close at 7; who is the liar now. And when I leave a message for Justin he decides not to call me back I had to call him for answers. He tried to bully me and that got him absolutely nowhere. I had to call him and tell him how my daughter was getting her car. I THE CUSTOMER had to do his job. PATHETIC!!!! And now let’s turn to the COWARD Service Manager and the WORTHLESS COWARD General Manager. Neither one of them have returned my calls and messages. What kind of CUSTOMER SERVICE is that? You have answered correctly; NONE AT ALL. xxxx poor management leads to xxxx poor subordinates which results in this place losing business. Lake Chevrolet in Milwaukee, WI should be ashamed of themselves for how they treat their customers. Which leads me to believe that they care about the almighty dollar and not their customers. We as the consumer are just a number to them and nothing more. The entire staff should be ashamed of themselves for allowing themselves to be part of this toxic culture. Lake Chevrolet will not get one more of my dollars nor will I have send them any business from friends or family. Note to General Manger and Service Manager man up and reach out to those that have complaints. They have valid voices and could help your business. But you would rather be cowards. I even left messages for the finance manager and sales manager which received no call backs either. COMPLETE INCOMPETENCE!!!!! There AI Pam is completely worthless also a complete joke. You get absolutely no where with that dysfunctional tool. The whole organization is a complete disappointment. Lake. Chevrolet deserves negative stars. However that is not an option. More

Print

The Lake staff goes above and beyond. They picked up my car from my work and contacted me during the day with updates. They retuned the vehicle to me as soon as it was complete. I was abl They picked up my car from my work and contacted me during the day with updates. They retuned the vehicle to me as soon as it was complete. I was able to pay online. I never had to set foot in the dealership while still receiving excellent customer service. Will pass along to all how well I was treated. More

by Ross21 Verified Customer Verified Customer

Print

My Service Advisor immediately notified the problem but did not tell me. I don’t have a problem going through an over all check of the car and charging me for that. I do have a problem of not letting me k did not tell me. I don’t have a problem going through an over all check of the car and charging me for that. I do have a problem of not letting me know when you see the issue. More

Print

Always very easy and smooth Everyone is always so friendly and actually treat you like they care friendly and actually treat you like they care More

by Klemdog16 Verified Customer Verified Customer

Print

Customer service was very helpful and knowledgeable. They were able to help with an issue with doors automatically locking. One issue is I wish your service plan would automatically come up when they pu They were able to help with an issue with doors automatically locking. One issue is I wish your service plan would automatically come up when they punch your name in. I have to ask every time I'm there if the service is covered. Paid a lot of money for their platinum plan and if I don't ask them to look it up every time I would get charged for the service which is actually covered. More

by curt.klein Verified Customer Verified Customer

Print

I was impressed with timing and professionalism. Also loved their persistence to inform me of the recall. Also loved their persistence to inform me of the recall. More

by grandboisjrd Verified Customer Verified Customer

Print

Very happy with sales and service Willy Burazin is a great salesman and takes care of everything I need great salesman and takes care of everything I need More

by timothy.tracz Verified Customer Verified Customer

Print

I was charged $9. 95 for the lock for my tires when the lock for my tires is in my truck they didn't bother to ask then I was told that my air filter was gonna be chang 95 for the lock for my tires when the lock for my tires is in my truck they didn't bother to ask then I was told that my air filter was gonna be changed that was included in. It was not changed. It's at 75%. I paid $89 about that much for an oil change. For the service Chevy really needs to do better. More

by areynosa1211 Verified Customer Verified Customer

Print