Jose Cruz
Jose Cruz at Lake Chevrolet
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Jose Cruz

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.5
30 Reviews
4.5

30 Reviews

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30 Reviews of Jose Cruz

April 24, 2024

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Employee Rating

Everything was fine. Nice people. Nice atmosphere. I found all the people involved with my car very helpful More

by pw2917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Lake Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Lake Chevrolet

April 12, 2024

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Employee Rating

Prompt and fair pricing. Very clear on vehicle repair and amount of time it would take. Happy Customer. THANK YOU More

by lunds1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Lake Chevrolet responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Lake Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Lake Chevrolet

April 08, 2024

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Employee Rating

It's a good place to go to have your car check out and fixed More

by Jessie pinkston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Lake Chevrolet responded

Hi Jessie, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lake Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Team at Lake Chevrolet

April 05, 2024

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I love the service that they do for me with any situation that goes on with my truck if I’m an accident or what good service More

by Sandra47deberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Lake Chevrolet responded

Thank you for your wonderful feedback, Sandra. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Lake Chevrolet

April 03, 2024

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Employee Rating

Fast service not a long wait Very professional service and every time I go there is always good More

by wright_ester
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Apr 05, 2024

Lake Chevrolet responded

Thank you for the positive review, Ester and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Team at Lake Chevrolet

March 28, 2024

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Employee Rating

Very nice, very professional I answered all the questions I had to ask them and put me in the right point of how to get it done More

by robmitchell.8712
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Mar 29, 2024

Lake Chevrolet responded

Your compliments and kind words mean so much to us and our team, Rob! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Lake Chevrolet

February 26, 2024

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Employee Rating

If I could rate no stars I would. Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those i More

by totin40cal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2024

Lake Chevrolet responded

We apologize for the frustration and inconvenience you experienced during your recent visit. Providing efficient and reliable service is our top priority, and it is disappointing to hear that we fell short of meeting your expectations. We take your feedback seriously and will use it to improve our processes and ensure that similar issues do not occur in the future. Please know that we are actively addressing the issues you raised with our team to prevent such occurrences from happening again. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

February 24, 2024

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Employee Rating

Excellent service from Jose Cruz No one was as good as Jose , I really appreciate his help More

by Djevans2014
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Feb 27, 2024

Lake Chevrolet responded

Thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2024

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Employee Rating

Jose is the best. He got me in the next day, called me to tell me what's up. I'm not generally a fan of dealership service, but he knocked it out of the park. Give tha More

by afeuer0
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Feb 17, 2024

Lake Chevrolet responded

Thanks for your awesome review! We're very happy to hear that Jose was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Lake Chevrolet

February 15, 2024

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Employee Rating

He helped me get an appointment and fixed car in a timely manner. It was expensive but what isn't nowadays. More

by wmikula
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Feb 16, 2024

Lake Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Lake Chevrolet

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