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Jose Cruz
188 Reviews
188 Reviews
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188 Reviews of Jose Cruz
Verified Customer
July 20, 2026
I was charged $9. 95 for the lock for my tires when the lock for my tires is in my truck they didn't bother to ask then I was told that my air filter was gonna be chang 95 for the lock for my tires when the lock for my tires is in my truck they didn't bother to ask then I was told that my air filter was gonna be changed that was included in. It was not changed. It's at 75%. I paid $89 about that much for an oil change. For the service Chevy really needs to do better. More
by areynosa1211
Other Employees Tagged: Jose Cruz
July 11, 2026
They are good people to help you with everything And I love going there I tell everyone that a good place to buy a car or a truck and they will work with you to get a car ore a truck i am so happy with my love going there I tell everyone that a good place to buy a car or a truck and they will work with you to get a car ore a truck i am so happy with my truck More
by JohnsonMichelle990
Other Employees Tagged: Jose Cruz
June 29, 2026
Addressed my concerns, was very professional Provided follow up on my vehicles status as the work progressed, it was a pleasure working with Jose. Jose was courteous, respectful and professional follow up on my vehicles status as the work progressed, it was a pleasure working with Jose. Jose was courteous, respectful and professional More
by MIKE_RENA
Other Employees Tagged: Jose Cruz
June 26, 2026
Quick service. Very friendly Lake Chevrolet was able to fix a leaking tire of mine without having a service appointment. They were thorough and quick. They saved th Very friendly Lake Chevrolet was able to fix a leaking tire of mine without having a service appointment. They were thorough and quick. They saved the day! More
by Barbiauxa14400
Other Employees Tagged: Jose Cruz
June 15, 2026
I was very displeased with the service I received from Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I had Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I hadn’t had any work done at Lake Chevy. Then I was told there was no fix for the issue, even though a fix had come through TECH, which I had a printout of. Then I was told I would have to pay for the work even though it was a continuation of warranty work. Then I was told I wouldn’t have to pay. So I left the truck for the work to be done. When Jose C called to tell me the truck was ready he informed me I would have to pay $100 for the warranty work. I explained that the other Jose had informed me I would not have to pay for the. I would not have left the truck had I had to pay for a correction to what had previously been done by Lake Chevy. Jose C said there was nothing I could do, I would have to pay. I said we will discuss it when I come in to get the truck. After a condescending conversation with Jose C, the service manager came over and said it clearly said we did not have to pay for the work but the system was still trying to charge us. The fee was waved and I was given the truck. I spoke with the service manager after. I notes his service advisors needed to work in their customer service skills. This was the third time I had come in for this issue. Each time Jose C was condescending and spoke down to me. The second time I was there he was just rude, as well as when I called to schedule the third appointment. We have been customers of Braeger Chevy, now Lake Chevy for close to 20 years. We have bought 4 vehicles from Lake Chevy. We will never come back. This has been a horrible experience. More
by JENNERHARTZ
Other Employees Tagged: Jose Lopez
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