Jarvis Mcelrath

Lake Chevrolet responded

Thank you for your feedback. We appreciate your comments about your experience at Lake Chevrolet. It’s great to hear that we were able to get the job done for you. We understand that receiving multiple recommendations can feel overwhelming, and we strive to provide our customers with the best care possible. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Amy! We're thrilled to hear that you always experience great service at Lake Chevrolet. It's our priority to provide prompt and efficient service, and we're glad you appreciated the car wash too! We look forward to assisting you again in the future. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Mark! We're pleased to hear that you experienced quality service, affordable pricing, and clear communication during your visit to Lake Chevrolet. Our team strives to meet our customers' needs, and we're glad we could assist you within your time constraints. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for the positive feedback! We truly appreciate your kind words about our hospitable and hardworking team at Lake Chevrolet. It’s our pleasure to provide knowledgeable service, and we’re glad you had a positive experience. We look forward to welcoming you back next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your 5-star review! We’re thrilled to hear that your experience with Lake Chevrolet was quick, convenient, and on time. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re very sorry for the frustration and inconvenience you experienced with your appointments. We completely understand how frustrating it is to wait, especially when the part you needed wasn’t available. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. We are reviewing our parts and scheduling processes to ensure this doesn’t happen again. Thank you for your patience, and we hope to have the chance to provide a smoother experience in the future.

Lake Chevrolet responded

Thank you for your feedback! We're pleased to hear you had a positive experience with our team at Lake Chevrolet. Our staff takes pride in providing excellent service, and it's great to know that it made a difference for you. We look forward to seeing you again soon. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We appreciate your positive remarks about our dealership and are glad you had a great experience with us despite the issue with the tire pressure. We understand your concern, as our team strives for excellence in all aspects of our service at Lake Chevrolet. Please feel free to contact us directly so we can address this matter and ensure your vehicle is in top condition. Your satisfaction is important to us! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience, and I’m sorry for the frustration this situation has caused. When you purchase a truck you should feel confident in its condition, and I understand why this felt disappointing. Regarding the diagnostic fee, that should always be communicated upfront. I apologize if that wasn’t made clear when you dropped the vehicle off, and we’ll be reviewing that internally. As for the brakes, it’s important to note that brake pads can require replacement not only due to mileage, but also due to time, especially if a vehicle has sat for an extended period. That said, we do perform an inspection prior to delivery, and I can assure you the brake pads were at or above state safety requirements at the time of purchase. We would be happy to review the original inspection with you. Just reach out to the store sales manager to arrange this. Thank you again for bringing this to our attention.

Lake Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that you found Lake Chevrolet to be easy to work with and that our staff provided you with fast and thorough service. Your kind words about our location and team mean a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet