Jason Aufiero | Page 8

Every one was very friendly and professional and attentive Everyone was friendly professional and very attentive to me even people I did nit know came up and asked if I was being taking care of. Everyone was friendly professional and very attentive to me even people I did nit know came up and asked if I was being taking care of. More

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New Highlander Great service and great deal. Worked with Majed and Jason to get my new Highlander. Great experience! Will be a customer for life. Very happy with my Great service and great deal. Worked with Majed and Jason to get my new Highlander. Great experience! Will be a customer for life. Very happy with my new Highlander. More

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Great Service I purchased my car at this location 4 years ago and I return whenever my car needs to be serviced. So far, all staff members have been nothing but ple I purchased my car at this location 4 years ago and I return whenever my car needs to be serviced. So far, all staff members have been nothing but pleasant and very helpful in explaining things when my car needs something. On my recent visit, I had the pleasure of having Peter Anderson as my service advisor. Peter gave A++ service. He made sure that I understood everything and was easy to talk to. I also had the pleasure of speaking with Manager Jason Aufiero and he was a really nice/helpful guy. I often know i'll have to spend money on my vehicle and oddly enough I don't mind spending it at Boch Toyota. I have never left feeling angry or confused. I'll highly recommend this dealership whenever necessary. More

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Horrible Customer Service I will never purchase/lease a vehicle from this place again. It has been about 8 months since I've visited Boch Toyota and every time I have an issue, I will never purchase/lease a vehicle from this place again. It has been about 8 months since I've visited Boch Toyota and every time I have an issue, I'm reminded of how horrible their service has been. Its clear now more than ever that all they care about is money. When you first get there to buy/lease a car, they will be extremely nice and accommodating, however as soon as you sign on the line and walk away they become practically useless, rude and unprofessional. I've had on going issues with my car (which I don't recommend either) and the folks at Boch Toyota throw their hands up in the air and pretend there's nothing they can do to help. They've sent me multiple tax bills even though it's included in my monthly bill and even after I paid the bill they continued to send me another one. When I called and asked to speak to a manager, Chris Chapman answered the phone and he was by far one of the worst managers I've ever dealt with. He talked over me and when he was quiet, he was probably thinking about what he was going to say next since I had to repeat myself several times before he understood what I was communicating to him. When he spoke during the times I was talking, he gave me erroneous information, which I later found out from the corporate office. Chris is a poor excuse for a manager (perhaps they have him there b/c he's a good con man and can pull a fast one over most heads with his fast talk). I then called back to speak with his manager Jason Aufiero and he never even bothered to call me back at all and it has been approximately 2 weeks. I'm sharing my horrendous experience so that I can hopefully prevent one person from enduring the nightmare I've inherited. I can't wait for my lease to be over- this is the first and last time Boch Toyota gets my business. More

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Good experience Boch is a very busy place. I'd recommend timing your visit for off hours if posible. The staff are very friendly though and because they move so many Boch is a very busy place. I'd recommend timing your visit for off hours if posible. The staff are very friendly though and because they move so many cars they can give you a great deal. Financing was straight forward but if you have good credit get approved from a bank first so they can give you a better rate here. The staff know how busy the place is and they do everything they can to make the process quick. Overall a very good experience. I was given a good price for the car online and only had the negotiate my trade in value which didn't take long. More

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Great sales person I been looking for a used Camry for quite sometime, been to many dealerships. Came to Boch Toyota in Norwood. Monike Silva made it as easy and as smoo I been looking for a used Camry for quite sometime, been to many dealerships. Came to Boch Toyota in Norwood. Monike Silva made it as easy and as smooth as possible, she got me a great price and an awesome car, Monike you are the best, More

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Good advice The Boch team was great to work with. The sales managers Eric (maybe has the whitest teeth I've ever seen) and Jason were very helpful with helping ma The Boch team was great to work with. The sales managers Eric (maybe has the whitest teeth I've ever seen) and Jason were very helpful with helping make the right decision for my family instead of just trying to put me in a car I didn't want. I would definitely recommend any of my friends and family to go there. More

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Terrible Customer Service and Dishonest Employees My wife and I had an absolutely terrible experience at Boch Toyotoa. The customer service is abysmal and in our experience there is not a single hone My wife and I had an absolutely terrible experience at Boch Toyotoa. The customer service is abysmal and in our experience there is not a single honest person who works there. From top to bottom we were lied to by everyone we dealt with. We were looking to buy a Sienna and they had one at a good price, so we asked if they were a Bank of America Preferred Client since we had a loan approval from Bank of America, and they said “yes we are”. So we went down there to look at the van. Everything looks ok but the van is missing the rear spoiler, so we ask if they can replace it. They said yes. So we decide to move forward, again we ask if they work with Bank of America, and the sales manager says “we deal with a lot of Banks and Bank of America is one of them”. Great, so we sign the papers and put down a deposit. The next day they call and say it’s not ready yet and that it will be ready tomorrow. Then this keeps happening for a week, they say it will be ready tomorrow and then call the next day saying it’s not ready yet. Even worse they would only call after I called asking for updates. They would say I’ll call you right back I just have to check with the shop, and would never call back. This went on for another week. Our sales person was so bad we actually requested to work with someone else. Finally the van is ready we go down there and go to finalize the paperwork and the finance person says we can’t use our loan because they do not work with Bank of America. Now we asked multiple people there is they did and everyone said yes. We actually even saved an IM conversation we had with someone who supposedly works in finance only to find out she does not. And didn’t know what she was talking about. We should have walked then and there, but they matched the rates Bank of America gave us so we moved forward. Two weeks later I go to open the trunk and it won’t open because the new spoiler is preventing it from opening. They offer to fix it so I bring it down there. Again it takes two weeks of me constantly asking for updates and nobody calling me back. They finally get it back to me and say its fixed. Two days later the same thing happens, the trunk won’t open. They finally after a third time of this happening say it’s not fixable and offer to find us a new van which we really appreciated. They say they will give us daily updates on how it is going. That never happens, again we have to call them to get any updates. We later found photos from the original ad and if you look closely you can see the original spoiler was smashed when they got it in, so they knowingly sold us a car with issues. After a few weeks they found us a van and said if we liked it we could drive it home today. We go down there, we like that van and go to sign the papers and they don’t have the title so we in fact cant drive it home, so we are sent back home in our van with the broken trunk. We ask that they at least replace the missing headrest and detail the the new van along with some other minor things while they are waiting for the title. So another two week process of me always having to ask them what’s going on and either not getting called back or just blown off. They call and say we can pick it up tomorrow, and we ask for photos of the work that was done. No response. The next day we again ask for photos and around 5pm they call and say they found a crack in the windshield and sent it down in the morning to get fixed. I again asked for photos and they send some over and say they took them that morning. Problem is the photos were all timestamped that they were taken a few minutes before the email was sent. My guess is they never did any of the work and were banking on us just taking the van home as is. Then we had to threaten legal action and that is the only reason everything got done. We have now had the van a few months and Boch Toyota canceled our Toyota cares plan. I’m sure it was an accident but this was another three week process of me sending emails and looking for updates and answers. Finally I called Toyota cares and they said it had been reinstated 4 days ago. I email Boch to tell them how unhappy I was with their service and they say they never got back to me because it had only been reinstated that afternoon and that’s why they never got back to me. Total Lie! My wife and I are actually looking into filing a complaint with the state attorney general’s office since they look into shady business practices. I would hate for anyone else to go through what we went through. More

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