Eric Yngve

I recently had an incredibly frustrating experience, and it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, my troubles began when pressured to place a deposit on a car without clear refund terms. During my first visit, after a cumbersome process involving the manager, I was eventually able to have the refundable nature of the security deposit mentioned on the document I signed. However, it was not without resistance from Gilbert, who incorrectly insisted that it would be illegal for them to keep the deposit if I didn't buy the car—a blatantly false statement. A week later, armed with a pre-approved loan from Chase Bank, I faced further resistance. Gilbert claimed they don't work with Chase, which is absurd considering Chase being one of the major banks and that their function is to facilitate the payment process. They insisted on a credit application through Toyota Financial Services, citing a store policy. And condescendingly, they treated me as if I lacked understanding or insight, all the while insinuating that opting for a different loan term would be a wiser choice. Adding to the frustration, they persisted in playing the good cop-bad cop game, involving the manager and attempting to wear me down in the process. This, despite my clear initial mention that I was well aware of these sales tactics and found them ridiculous. These inflexible policies and lack of transparency resulted in my inability to purchase the car despite having the financing ready to go. Regrettably, the car has been sitting in their lot for a week, a testament to their incompetence. My advice to potential customers: Approach with caution, thoroughly scrutinize agreements, and be wary of their deceptive tactics and lack of integrity. Until significant changes are made, I cannot recommend them. More

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Chase was an absolutely fantastic salesmen, no issues with him and he was a pleasure doing business with. with him and he was a pleasure doing business with. More

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Outstanding customer service. Even when things are not perfect they make them very successful. My second purchase at this dealership. And very very pleased with customer service a Even when things are not perfect they make them very successful. My second purchase at this dealership. And very very pleased with customer service and sales team. Five stars they deliver what they promise. More

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Your experience is always with who your salesperson is - I started with Eric Yngve and was passed to Chase Calef - Chase made the difference - Eric was great but Chase was outstanding - straightforward, ho I started with Eric Yngve and was passed to Chase Calef - Chase made the difference - Eric was great but Chase was outstanding - straightforward, honest and actually cared that I was getting what I the customer wanted. It was not a sales pitch it was what can I do for you, what do you need!! You know the difference when someone is genuine and Chase is genuine. Will definitely recommend him and Boch to my extended family and friends. 5 Star ++ More

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Literally the best experience buying a car from start to finish. Colin G. is just an amazing person. Extremely knowledgeable and truly treats a customer as if they were a friend or family. I can't say enoug finish. Colin G. is just an amazing person. Extremely knowledgeable and truly treats a customer as if they were a friend or family. I can't say enough positive thing's about him and the overall buying experience with Colin and the outstanding communication with the me the customer and Dewayne (who helped make the usually dreaded "paperwork" portion smooth, efficient & completely pain free) Great teamwork and dealership experience! ***Make sure you ask for Colin G. at Boch Toyota if you are considering buying a new or pre-owned vehicle! More

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Worked with Eric Yngve and he was awesome helping me with everything on my trade in and new car purchase... He also followed up and helped me with my new vehicle everything on my trade in and new car purchase... He also followed up and helped me with my new vehicle More

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Have you been harassed by Eric Yngve, he turned our car shopping experience at Boch from good to horrible after spending a hour at the dealer on 11/202/21. Our daughter bought a car from this same dealer a shopping experience at Boch from good to horrible after spending a hour at the dealer on 11/202/21. Our daughter bought a car from this same dealer a year ago and was totaled when a huge tree fell on her car while driving. She is lucky to be alive. John, the sales representative, delivered the best customer service one can ask for, professional, respectful and knowledgeable, he guided us from looking for a new car which is not available to order one. We are about to sign the purchase and Eric was brought to answer a question. We were told by Eric that every dealer charges market adjustment fee and $2,000 is lowest around. However, if we brought him cookies made "with love", maybe he can help us. He also rudely stopped us when telling him the reason why our car was totaled, in his words 'you told me already, your car is totaled, trees fell down everywhere, fell down on my car too... What a bazar experience in matter a a couple of minutes, condescending, sexiest, misogynistic, and inappropriate, in front of customers and his employees. Every organization is as strong as the weakest link, Eric is the bad link for this dealer. We just felt bad that John, out sales man, will miss this sale because of his unprofessional manager. More

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Boch is a big volume dealer, customer service not their strong suit. We went in looking for a specific make/model/year/mileage CPO. We had pre-approved financing from USAA at 2.79%, our credit is very goo strong suit. We went in looking for a specific make/model/year/mileage CPO. We had pre-approved financing from USAA at 2.79%, our credit is very good. They literally sold 2 cars we were interested in while we were there, that’s OK, it’s a crazy market right now. BUT when we sat down to talk about a car we had some interest in they came back with the old fashioned “let me check with my manager” routine. Ok fine, this is 2021 we can skip this step but whatever. The kicker was the 7.5% interest rate….ummmm NOPE. I had not revealed my USAA option yet but when I pushed back on the rate the sales person told me they do not accept outside financing. (this is common with dealerships in MA that discount the car and make way more on forcing you to use their marked up rate. That 7.5% was likely around 4 or less but they get the whole difference between the big rate and the sell rate (google it to understand). When I said no thanks, we will use USAA the sales manager put on his dog and pony show about how he doesn’t accept outside financing and that’s how they can sell cars so cheaply. Your not selling cars cheaply if I am paying an extra 4% over 60 months! But they count on you not knowing that and them getting the thousands and thousands of dollars in extra interest the bank will kick back to them. The cars price WILL be higher if you pay cash or finance outside. The finance manager said he would consider USAA because of the military affiliation but it doesn’t interest me to do business with them. We walked away, no sweat off our back. If your not a person with great credit or you don’t mind paying way more in the long run, they have good inventory. If you don’t want to be forced into a significantly higher interest rate, find another dealer. More

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The sales representative Michael Kim that helped me was wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of that changed when his his manager Eric Yngve came downstairs. Buyers beware...I came to this dealership preapproved through a nationally recognized bank, and after a 3 minute speech on how "admirable" it was that I did my "phone research" about the car I wanted, told me that due to covid he has now changed his policy and customers must purchase a car by paying in full that very day. He said that if I were to finance through him there was some wiggle room, but ultimately he did not want to wait the processing days for banks to submit the check. This makes no sense because even financing through his bank he would STILL have to wait for a check. If you want to be talked to condescendingly make sure you ask for Eric. Shame there was no room for negotiations because I was prepared to get the car! More

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These guys made the entire car buying process a breeze! This is my second truck in a row from here and I couldn’t be happier with the entire crew. From the second I walked in the front door, I was well tak This is my second truck in a row from here and I couldn’t be happier with the entire crew. From the second I walked in the front door, I was well taken care of and treated fairly throughout my visit. I can’t recommend them enough for anyone looking for a vehicle, that wants a smooth and seamless process. More

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