Jason Curie

I have sent follow up emails to Michelle Whidden and absolutely nothing. I've sent emails to Jason Curie the General Manager and nothing. This place really bothers me as no customer relationships are bu absolutely nothing. I've sent emails to Jason Curie the General Manager and nothing. This place really bothers me as no customer relationships are built here. If you call them out for something that they know is wrong, you become a bother to them instead of them fixing the problem. And they control if you can leave a new review or not. Update: no resolution, only acknowledged the email and review. Do not spin your wheels with this company. Submitted to BBB and nothing. They have many complaints. Very disappointing. Let's start first with a recall about a safety belt. I took the car in for that and was told it was all set and they did a anti theft recall too. Great, I went on my way. Then I kept receiving emails that a recall was overdue and it was for the safety belt. I called the service department and was told that it was done but not in the system. After questioning it further, the guy on the phone said hold on I think I found it....yeah, they were waiting on the part and it was there mistake of telling me it was done when it wasn't. Okay....we are human and chalk it up to human error or a blatant lie. Today I come in but before coming I call two days prior to make sure that my oil change is still under warranty and I was told yes, everything is covered. Great, fantastic. I get here and was told from Nick that it is out of the coverage and it will cost over $100 dollars for an oil change. I said to him that when I called they said it was covered. His response was the appointment person wouldn't know that and they just say anything. I also have a back brake light out and discussed that as well when I called and again told everything was covered. That is not and again an insane amount. This car is a 2020 with a little over 25K. I let the first one go but disappointed in the professionalism of this service department. So now with an appointment and only having the safety belt recall done and a download into to computer I've been told it will be 2 to 2 1/2 hours. I'm not one to really say anything as I believe in being a kind human, and doing the right thing but I want others to beware of this service. I will not be returning to this dealership and as for still being covered under warranty for the years and the miles, I will find another to do the work if that ever arises. Have a super Uber duper New Year. Well four hours later, Nick comes in and says he stepped out and somebody was supposed to let me know it was done.... really guys? I have no words but NEVER going back there again and making sure anyone I come in contact with to let them know to stay away as it is HORRIBLE service and lies upon lies to cover their own butts. More

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Very professional staff. Everything that was needed was reviewed with the Service Advisor Rob. Takes great care of his customers. Thank you so much and we will be back. Everything that was needed was reviewed with the Service Advisor Rob. Takes great care of his customers. Thank you so much and we will be back. More

by curt.ashby Verified Customer Verified Customer

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This dealership did an excellent job providing me information and were really patient with me as I decided on my vehicle purchase. They were all respectful, caring, and very knowledgeable. Tanner spe information and were really patient with me as I decided on my vehicle purchase. They were all respectful, caring, and very knowledgeable. Tanner specifically gave me excellent customer service. More

by jjonczyk12 Verified Customer Verified Customer

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We will never step foot on this property or ANY of it's dealership group. Not 15min after being dragged into an Insane set of events and leaving for our safety. This person calls to see why we didn't buy dealership group. Not 15min after being dragged into an Insane set of events and leaving for our safety. This person calls to see why we didn't buy a vehicle. Our sales rep had Nothing to do with anything. He had our sale ripped away from him. More

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Extremely satisfied with my experience with this dealership. Rex, Mike, Tommy & Jason were all super accommodating and professional. And trust me when I tell you, should you have any issues or conce dealership. Rex, Mike, Tommy & Jason were all super accommodating and professional. And trust me when I tell you, should you have any issues or concerns, contact the management. They do care and will listen. This was the best car buying experience I have ever had after losing my Silverado in Hurricane Ian, I decided on a more fuel efficient 2023 Hyundai Tucson Limited AWD. The built in value from the manufacturer including the warranty and three years maintenance make this the most practical and least expensive vehicle I have ever owned. Thank you guys! More

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