Jason Diep

I am writing to commend the truly exceptional service I received from Jason Diep during my recent maintenance appointment at Longo Toyota. His professionalism and dedicated approach significantly enhanced received from Jason Diep during my recent maintenance appointment at Longo Toyota. His professionalism and dedicated approach significantly enhanced my overall experience. Jason demonstrated an impressive and reassuring depth of knowledge regarding my vehicle's specific service needs. He meticulously explained the required maintenance, clearly articulating the urgency and benefits of each recommendation, which instilled a high level of confidence in his advice. Crucially, when I brought to his attention several personal concerns about my car, Jason was extraordinarily attentive and proactive. He not only listened carefully but also took immediate initiative, actively engaging with Toyota management on my behalf to address and resolve these issues. His accessibility and commitment to finding solutions were truly remarkable. Throughout the entire process, Jason maintained impeccable communication. He consistently provided timely and thorough updates, ensuring I was fully informed at every stage of the service. This proactive transparency greatly contributed to a stress-free and positive experience. I am exceedingly pleased with the outstanding level of customer service and support provided by Jason Diep. He is a phenomenal asset to the Longo Toyota team, and his dedication to ensuring customer satisfaction and peace of mind is genuinely commendable. Thank you once again for the exceptional service! More

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Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More

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Jason diep was great. He's very fast, courteous, knowledgeable. You have a winner on the team. He's very fast, courteous, knowledgeable. You have a winner on the team. More

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Had a terrible experience with the service department on 8/25/26. No accountability for a mistake they made & ultimately blamed us. 8/25/26. No accountability for a mistake they made & ultimately blamed us. More

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Longo does good work. My only disappointmen is that they take so long to service my car when I am waiting, and I live too far away to commute. My only disappointmen is that they take so long to service my car when I am waiting, and I live too far away to commute. More

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Thank you, Jason Diep for the great customer service, professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a rental while my car was serviced. I keep coming back to Longo because it is always a great experience. More

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Service Advisor needs more training on handling Customer Service with respect. Manage time promised and update status if promised time is not met. Service with respect. Manage time promised and update status if promised time is not met. More

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Jason Diep is awesome. He’s exceptionally friendly, helpful, honest, patient and upfront…always in a professional manner. Above all, I can trust him and what he has to say. He’s exceptionally friendly, helpful, honest, patient and upfront…always in a professional manner. Above all, I can trust him and what he has to say. More

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Jason Diep was a great member service and he always give the details about my car and I’m always service my car with Jason Diep and just keep great service to customer thank you and I’m appreciate . the details about my car and I’m always service my car with Jason Diep and just keep great service to customer thank you and I’m appreciate . More

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They are always very friendly and efficient. The wait goes by pretty quickly. I love having Starbucks there. The wait goes by pretty quickly. I love having Starbucks there. More

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