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Jason Diep
Jason Diep at Longo Toyota

Jason Diep

Toyota Care Advisor

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.5
22 Reviews

Dealership Experience

2 yrs, 10 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

English English

Japanese Japanese

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4.5

22 Reviews

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22 Reviews of Jason Diep

January 12, 2026

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Employee Rating

Longo does good work. My only disappointmen is that they take so long to service my car when I am waiting, and I live too far away to commute. More

by RBParente
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 13, 2026

Longo Toyota responded

Thank you for taking the time to share your feedback and for your kind words about our work. We sincerely apologize for the extended wait time you experienced during your visit. We understand how challenging it can be to wait for service, especially when commuting isn’t a convenient option. Please know that we are actively working on this matter to improve our service times while maintaining the quality our guests expect. We truly appreciate your patience and value your business, and we hope to provide a smoother experience on your next visit. Team Longo

December 28, 2025

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Thank you, Jason Diep for the great customer service, professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a More

by rav4toyota2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: thank you to the mechanics who worked on my car

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Dec 29, 2025

Longo Toyota responded

Thank you for your wonderful feedback. It was a pleasure assisting you, and we truly appreciate your trust. We wish you all the best in the coming year and look forward to seeing you again.

December 14, 2025

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Service Advisor needs more training on handling Customer Service with respect. Manage time promised and update status if promised time is not met. More

by teapot97
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Recommend Dealer
Yes
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Dec 15, 2025

Longo Toyota responded

Thank you so much for sharing your thoughts on DealerRater! We truly value your feedback and are grateful for your trust in us. Wishing you a joyful holiday season, drive safely and enjoy the season!

August 06, 2025

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Jason Diep is awesome. He’s exceptionally friendly, helpful, honest, patient and upfront…always in a professional manner. Above all, I can trust him and what he has to say. More

by madscientist911
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mandi Davis

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Aug 06, 2025

Longo Toyota responded

Thank you for your kind review. Jason and team are honored to serve you. Enjoy your day - Team Longo

July 25, 2025

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Jason Diep was a great member service and he always give the details about my car and I’m always service my car with Jason Diep and just keep great service to customer thank you and I’m appreciate . More

by jwalks0214
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2025

Longo Toyota responded

Thank you for sharing your positive experience with Jason Diep! We're glad to hear that he consistently provides detailed and excellent service for your car. We appreciate your continued trust and support. Longo Toyota

July 11, 2025

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They are always very friendly and efficient. The wait goes by pretty quickly. I love having Starbucks there. More

by DTHAC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Agustin Jauregui

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Jul 11, 2025

Longo Toyota responded

Thank you so much for the kind words! We're so glad to hear you find our team friendly and efficient — and that the wait feels quick. Having Starbucks on-site is definitely a favorite perk for many of our guests, and we're happy you enjoy it too. Make it a great day and please hurry back - Team Longo

February 17, 2025

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Jason Diep was a great member service, give you more details on what me tell him the issue that I have on my car More

by clisaong
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Recommend Dealer
Yes
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Feb 17, 2025

Longo Toyota responded

Thank you for sharing your experience with Jason Diep! We're happy to hear that he provided you with great service and took the time to understand and address the issues you had with your car. It’s always our goal to make sure our customers feel heard and well taken care of. Team Longo Toyota

February 02, 2025

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The gentlemen I worked with were very helpful explaining everything in detail very courteous in the least amount of time. Thank You VERY PLEASED WITH BUSINESS AND SERVICE FELIZ AÑO!!! More

by mizfig13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Chae , Bill K……

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Feb 03, 2025

Longo Toyota responded

Thank you so much for your wonderful feedback! We’re so happy to hear that the team was helpful, courteous, and efficient in making your experience a great one. It’s fantastic to know you were pleased with both the business and service. Wishing you a very Feliz Año as well - Team Longo

November 19, 2024

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Courteous service, clean waiting room, fair cost f service. I’m satisfied with the quality and will continue to drive to El Monte for future service even though its a trek for me. More

by Mimama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Longo Toyota responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our courteous service, clean waiting room, and fair pricing. Your satisfaction is important to us, and we really appreciate your continued support. It's great to know that you'll keep coming back to Longo for future service, and we’ll be here whenever you need us!

November 12, 2024

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Great fast knowledgeable service department. Just got to make sure to have an appointment or else you might wait a little while longer. More

by mrmejia2002
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Longo Toyota responded

Thank you for taking the time to share your experience! We appreciate your kind words about our service department. We're glad to hear that you found our team knowledgeable and efficient. We do recommend scheduling an appointment in advance to help ensure a smooth and timely service. Thanks again for your feedback—we look forward to serving you in the future! Team Longo

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