Jason failed to give information.
He didn't tell me that my car wasn't fixed till 24 hours after I left the service station.
He didn't tell me that my car wasn't fixed till 24 hours after I left the service station.
More
by bsheena
Other Employees Tagged:
Mary Spira
Nov 22, 2022 -
Krishna Nissan responded
We are sorry that you were not happy with your recent service @ Baron Nissan. I assure you that this is just an unfortunate miscommunication. Please contact me directly if you would like to schedule an appointment to complete the recall on your vehicle.
Jason P Fachner
Service Manager
Nov 22, 2022 -
bsheena responded
Jason,
I left your office happy. You informed me the work was done 2 hours later than promised. Which is fine
My issue is that you called me 24 hours later to say you didn't do the work. l. This wasn't a miscommunication. I believe you deliberately misled me.
Why not say at the time we only did 1/2 the work?
Nov 22, 2022 -
bsheena responded
Sorry that I feel this way....That is very condescending.
Own up to the fact that you failed here.
I dropped my car off for two recalls.
I picked up my car, and you said all was great, failing to tell me that you didn't do half the work.
Apologize and have some proper service.,
Nov 22, 2022 -
Krishna Nissan responded
Again, I am sorry that you feel this way. We maintain 4.8 stars on Dealerrater, 4.6 stars on Google, 4.8 stars on Cars.com.
We didnt get there by misleading people.
Let us know if you would like to schedule an appointment and I will do my best to help in any way possible.
Jason
The service team did a great job.
.Scheduling was easy and the team got me in and out quickly. Highly recommend Baron Nissan.
.Scheduling was easy and the team got me in and out quickly. Highly recommend Baron Nissan.
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by jyliny
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mary Spira
Nov 23, 2022 -
Krishna Nissan responded
Hi Jyliny, we are very happy to have provided you with such a positive experience!
Amazing!
Jason and Mary at the front desk are the best! Quick service, I was in and out in minutes after dropping off my car and they had a loaner car ready!
Jason and Mary at the front desk are the best! Quick service, I was in and out in minutes after dropping off my car and they had a loaner car ready! They are very accommodating!! A pleasure to deal with each and every time!
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by marghi22
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mary Spira
Nov 23, 2022 -
Krishna Nissan responded
Marghi22, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Baron Nissan, Inc..
I was very satisfied with the work performed, Jason and
team were very helpful, thank you
team were very helpful, thank you
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by KEITHMALER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mary Spira
Nov 18, 2022 -
Krishna Nissan responded
Keithmaler, we are so happy to read such a great review about Baron Nissan, Inc.!
been dealing with them for 20 years and must say that
overall very satisfied. Had trouble with financing company but dealership finally helped straighten out.
overall very satisfied. Had trouble with financing company but dealership finally helped straighten out.
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by JUROPE53
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Satish Massand, Mary Spira
Nov 18, 2022 -
Krishna Nissan responded
Hi Jurope53, we are very happy to have provided you with such a positive experience!
Everyone there has a smile on their face and so friendly.
Work is done quickly and right …. My go to dealer here in the NYC area ….
Work is done quickly and right …. My go to dealer here in the NYC area ….
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by SASTRAUSS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Allison Emanuel, Mary Spira
Nov 18, 2022 -
Krishna Nissan responded
Sastrauss, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Baron Nissan, Inc..
Dealer worked hard to resolve production delays over a 7
month wait for my order. Also worked to get the best finance options in a changing market.
month wait for my order. Also worked to get the best finance options in a changing market.
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by TECLAIRE
Verified Customer
Verified Customer
Other Employees Tagged:
Reda Bouattoura, Brian Chabrier, Satish Massand, Mary Spira
Nov 18, 2022 -
Krishna Nissan responded
Teclaire, thank you for your kind review; we are happy to pass along your comments to the team here at Baron Nissan, Inc.!
Great Service.
Friendly customer service. Car was ready in less than a hour. went above and beyond expectatation.
Friendly customer service. Car was ready in less than a hour. went above and beyond expectatation.
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by montesr69
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mary Spira
Nov 18, 2022 -
Krishna Nissan responded
Hi Montesr69, we are very happy to have provided you with such a positive experience!
They are great - friendly, courteous, fix the problems
right away. Highly recommend Jason and his team
right away. Highly recommend Jason and his team
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by DJBARON
Verified Customer
Verified Customer
Nov 01, 2022 -
Krishna Nissan responded
Hi Djbaron, thank you so much for your positive comments about Baron Nissan, Inc.!
I trust your service department and will continue
choosing you to take care of my car. Years ago there was another Nissan dealer right near where I live, in Great Neck. So, I brought my car to them b
choosing you to take care of my car. Years ago there was another Nissan dealer right near where I live, in Great Neck. So, I brought my car to them because it was making a noise. So they "fixed" it, but the noise was still there. As it turned out, they fixed something that did not even need fixing. After that, I brought it to you again, and you repaired the car correctly. (Your mechanics identified very quickly that it was the calipers.) Ever since then, I haven't taken my car anywhere else.
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by jasonbarba
Verified Customer
Verified Customer
Other Employees Tagged:
Mary Spira
Nov 01, 2022 -
Krishna Nissan responded
Hi Jasonbarba, thank you so much for your positive comments about Baron Nissan, Inc.!
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11 yrs, 8 mos
