Jason Frothingham | Page 5

Minor issue with new 2021 XC90 relating to moon roof not being able to open and air bag light flashing on dashboard. Work was not completed when promised but customer service was excellent. being able to open and air bag light flashing on dashboard. Work was not completed when promised but customer service was excellent. More

by Mwinfie1 Verified Customer Verified Customer

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Happy with service. Took a few tries to get it figured out but they continued to take the car in and finally figured out the issue. out but they continued to take the car in and finally figured out the issue. More

by GEIGER_AARON Verified Customer Verified Customer

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My car was there for 4 full business days for a check engine light. I texted the number they said I should use and no one responded. Turns out the advisor was on vacation and didn’t forward. Went a weeke engine light. I texted the number they said I should use and no one responded. Turns out the advisor was on vacation and didn’t forward. Went a weekend without my car. Had asked them to mount my license plate and was assured they would. They didn’t. Everyone was nice but not responsive. No loaner was available and that’s a problem. My husband owns a VW and they came to the house to pick up and drop off for his warranty service. More

by Vasanti1969 Verified Customer Verified Customer

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I have had the opportunity to have my XC40 serviced twice at Volvo Cars of Marietta. Both experiences were positive with easy scheduling, drop off and pick up. The team is professional, courteous and frien at Volvo Cars of Marietta. Both experiences were positive with easy scheduling, drop off and pick up. The team is professional, courteous and friendly. More

by robertmann5 Verified Customer Verified Customer

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Excellent service, good follow through on parts ordered and convenient scheduled time. Car was ready when promised. With minimum of waiting time, outside wash included - nice! and convenient scheduled time. Car was ready when promised. With minimum of waiting time, outside wash included - nice! More

by GJATHO Verified Customer Verified Customer

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I always wait for my car when I take it in & if they say 2hrs that’s what they mean. The service is always professional & in a timely manner. I’ve always been very pleased 2hrs that’s what they mean. The service is always professional & in a timely manner. I’ve always been very pleased More

by Pat Plomgren Verified Customer Verified Customer

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The service department was on point. Jason did a fantastic job in getting our car in and out as scheduled. Utilizing our extended warranty, he was able to cut our final bill almost in half. fantastic job in getting our car in and out as scheduled. Utilizing our extended warranty, he was able to cut our final bill almost in half. More

by VAUGHN.ROGER Verified Customer Verified Customer

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A complete rip off ! I came in for a broken bulb and was informed I would need a new headlight assembly. I went some where else and received the service I asked for which was for my blub to be replaced. I w informed I would need a new headlight assembly. I went some where else and received the service I asked for which was for my blub to be replaced. I was charged nearly 200 dollars for labor and did not get the service I asked for. I think this is the thing that gives the dealership a bad reputation. More

by treystone17 Verified Customer Verified Customer

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Hi Jason communicated with me throughout this process and made things manageable for me and my family. However, the service experience did not end on a good note. My car has never shown me a low brake fluid made things manageable for me and my family. However, the service experience did not end on a good note. My car has never shown me a low brake fluid alert until AFTER I receive my car back from a week long maintenance job. For the mechanic to say it was on when he got the car was a basically a slap in my face, and I did not appreciate that one bit. If this alert had been on prior to my arrival I would have requested it to be fixed. Especially since I paid more than what the car was worth in repair fees. More

by TJOHNSON8138 Verified Customer Verified Customer

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Had an appointment for a recall and oil change. When I dropped of the car The parts for the recall were not available, so I left the car for just on oil change. Completion of the work was promised to be d dropped of the car The parts for the recall were not available, so I left the car for just on oil change. Completion of the work was promised to be done by the end of the following day. I did not receive an update prior to the promised completion time, and when called to inquire about the status, I was told that the work was not completed and nobody in the service department could provide more details. The car was not ready until late in the afternoon the following day. Parts not available for a scheduled recall, car not ready when promised without any update from service rep, an oil chance that took two days to complete - worst service I ever had at any car dealership! More

by GJATHO Verified Customer Verified Customer

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