Jason Givens

Helpful sales and service people! Thank you so much for helping us with our multiple cars!! Stephen Farrar went out of his way to make sure we had everything needed! Thank you!! Thank you so much for helping us with our multiple cars!! Stephen Farrar went out of his way to make sure we had everything needed! Thank you!! More

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The best service in the United States, bar none. A few weeks ago, I purchased a 2013 Ford F150 STX with 36500 miles on it. Keep in mind that this vehicle was sold 'As Is'. Plain and simple, it was r A few weeks ago, I purchased a 2013 Ford F150 STX with 36500 miles on it. Keep in mind that this vehicle was sold 'As Is'. Plain and simple, it was right there on the paperwork. I signed it, knowing there was no warranty. The Dealership has a three day 100 mile exchange policy, but a fair bit of that was consumed by the trip home. I also work for the State of Tennessee from home, so I can go a week without driving anywhere. Several days after, the truck lost all power; it was dead. I pushed it to a local mechanic I trust, and contacted Jordan, my sales representative. He IMMEDIATELY got a hold of Jason, the used car sales manager. They offered to buy it back right then and there. The problem was there was nothing comparable on the lot. SO THEY OFFERED TO PAY FOR THE REPAIRS. Take that in. Soak it in.. the Dealership OFFERED to pay 850.00 to resolve the issue, since towing it was expensive, and the truck wasn't safe to drive. I'm waiting for the check to be delivered now; evidently it got stuck in accounting. Jason and Jordan assure me that it will be issued shortly. The former owner had installed an after-market remote start, and we discovered that it'd cause the truck to go absolutely haywire if you tripped it. The HVAC would also randomly cut out. I called Jason, who asked me to bring the truck back so they could look at it. What followed next can only be described as the best service in history. I came in a truck.. so they sent me home in a loaner. They loaned me a 2019 Ford F150 with 2k miles to drive while they worked on mine. They removed the after-market remote start, replaced the HVAC control head, and even went down into the wiring loom to look for the problem.One week later, they found a damaged control wire... they split open the wiring harness and replaced that defective wire and the problem was resolved. All without charging me anything. Not a dime. NOTHING. The truck I bought was used.. and was sold 'AS IS'. At ANY point in time, they could have told me to pound sand... but they didn't. They stood by their product, and made sure it was all made right in the end. While I'm still eagerly anticipating the check's arrival, I can honestly say that this dealership has earned my loyalty, gratitude, and respect. Jason.. Jordan.. Chris... thank you, all. Your help was most appreciated. -Bryan Hall More

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Ford/ / Lincoln of Franklin, awesome! I'm really happy with my dying experience to Ford Lincoln of Franklin Tennessee. See staff and personnel we're very hospitable and knowledgeable. My s I'm really happy with my dying experience to Ford Lincoln of Franklin Tennessee. See staff and personnel we're very hospitable and knowledgeable. My salesman "Tucker", was honest and forthright. Tucker assisted me with courtesy and respect. I would recommend this company to all my friends and family. More

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Excellent group of people here. Ford Lincoln of Franklin is truly an excellent car buying experience. They worked with me on the vehicle I was interested in and had me in and out of Ford Lincoln of Franklin is truly an excellent car buying experience. They worked with me on the vehicle I was interested in and had me in and out of the dealership in very little time. Stephen was outstanding as my salesman and heard where I needed to be on the price and worked to make sure the deal was amicable on both sides. Jody had me in and out in record time when it came time for all the paperwork. Jason and Ish shot straight with me and I really appreciated that. I would definitely buy from Ford Lincoln of Franklin again. More

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My experience with trading vehiclesit Was awesome My experiences was very very uneevenful and satisfactory. The staff was very informative and helpful in making sure my experiences went satisfactorily My experiences was very very uneevenful and satisfactory. The staff was very informative and helpful in making sure my experiences went satisfactorily and without incident. They made sure that my tradeiin transaction went flawlessly. I would be proud to recommend Ford Lincoln of Franklin to anyone. . Sincerely, a very satisfied customer. Oscar Young More

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The Good's were treated Great Jason Givens and Jeff Dawson made the car buying experience easy. Professional, courteous, and in and out of the dealership with our new vehicle in a Jason Givens and Jeff Dawson made the car buying experience easy. Professional, courteous, and in and out of the dealership with our new vehicle in a relatively short period of time. Would highly recommend using the Ford Lincoln Team in Franklin, TN. Also, profs to Kevin Carter for not having us spend a year and half signing the paperwork. All the finance and title documents were explained thoroughly and therefore the whole process was easy to understand. More

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Great Customer Experience. We purchased a 2017 F150 XLT sport from them - everything was perfectly friendly, straight forward, comfortable and efficient. We worked together for We purchased a 2017 F150 XLT sport from them - everything was perfectly friendly, straight forward, comfortable and efficient. We worked together for a price that both sides felt good with. Jordan was our salesman, Jason our sales manager. Both of them were a pleasure to work with. Facility is also very comfortable - they even have a play room for kids. So far, the truck is doing great - purchased a few days ago. More

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Jordan was great. Jordan made the process so simple for us. I was picky about what I wanted and was very patient with us and our screaming baby. Such a nice guy, would Jordan made the process so simple for us. I was picky about what I wanted and was very patient with us and our screaming baby. Such a nice guy, would definitely work with him again on another car. More

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Best Ford store in Tennessee Gina Dillman was very informative and professional. Jason and Brad in sales and finance were awesome will do more business with this dealership thanks Gina Dillman was very informative and professional. Jason and Brad in sales and finance were awesome will do more business with this dealership thanks FLOF More

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CROOKED DEALERSHIP I live in Woodstock, GA. On Feb. 9, 2019, I made an offer to buy their 2017 Continental with my 2013 Lincoln MKS as my trade-in, complete with picture I live in Woodstock, GA. On Feb. 9, 2019, I made an offer to buy their 2017 Continental with my 2013 Lincoln MKS as my trade-in, complete with pictures and prices on both cars via e-mail with Sammy Groves as the salesperson. On the same day, Sammy came back to me stating that THEY accept my offer. Sammy asked me, when can I come in because she wanted to coordinate with her pre- owned car manager. I told her I will be at your place on Tuesday Feb. 12, 2019. On Feb. 11, I sent an e-mail stating because of the weather forecast OF 90% RAIN for Tuesday in Franklin, I changed it to Wed. Feb. 13. Sammy replied, Thanks for letting me know. On Feb. 13, 2019 We arrived at their dealership at 1:00 PM. She then told me that the same car has been sold on Tuesday night while she was off. THEY DID NOT HONOR OUR AGREEMENT. TO ME THIS A BEACH OF CONTRACT. I have to drive for over 400 miles and nine hours to their dealership and back for nothing. What a shame. I did not realized how crooked this dealership is under the management of CROOKED Jason Givens, their Pre-contract manager. I reported this event to the General Manager but He never replied to me at all. He is another CROOKED. BEWARE OF THIS DEALERSHIP. More

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