Jason Matthews | Page 4

Worst auto buying experience ever. Worst car buying experience start to finish. The SP knew nothing about inventory. Three different prices on car, First time there the number on windsh Worst car buying experience start to finish. The SP knew nothing about inventory. Three different prices on car, First time there the number on windshield was the number used, not the sticker price. The price was increased on offer form by about $400 gave benefit of doubt. After waiting in hot sun to test drive, I walked in to get keys to test drive. Damien came out explained features on car he was knowledgeable and really polite. Came back picked upgraded version SP said you really dont need to drive this car in rain its just like the 1st one you drove???What??? wanted us to finance amt on car that was already pay off. She wanted us to finance in loan and rec ck back no. She only came back with, one offer , we ask for $300 more on trade. She refused to,go back to SM yes you heard that correctly she refused I ask sales manager as he was walking by no negotiating whatsoever The line there is "we are all in on this deal". We wanted to know int rate cd not get an answer, we had been there about 2 weeks prior on Ioniq,decided car not right for us, so credit had been pulled, scores of 844,842. My wife has worked in credit and LO for years those scores from Experian just not rule of thumb, we sd have been receiving best rate Hyundai cd offer we dont believe that happened. First dealership that we were ever left sitting at SP desk. We weren't given explanation like I am really sorry finance is backed up. Nope no reason given.left sitting, we ask SP several times why we were not in finance by then. We were given blank stares, no answers. Apparently they have their SP involved in financial things that are never delagated to sales. There is so much more that occurred that day and after. Do we regret not walking away and going to another dealersip, absolutely. Took us no time to select vehicle, were there way past anything reasonable. Still dont have reasonable answer on the 3 prices on car, it led back to original sticker price, and it still was different. We were so exhausted upset, that we definitely missed key things on finance form. I took car back to dealership, Chris was asked to give me details on car, he was great, professional knowledgeable about the car. We do love the car. More

by donnalynn03 Verified Customer Verified Customer

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Great Experience Great dealership, great deals, helpful sales. I love my new Subaru and am so glad I made the trip to Bridgeport. It was worth the drive. Call ahead or Great dealership, great deals, helpful sales. I love my new Subaru and am so glad I made the trip to Bridgeport. It was worth the drive. Call ahead or use the website features. They cater to your needs! Thanks Jenkins...and Jason M.,my awesome salesman! More

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Settles experence Very smooth. The staff was very neat and very professional. Talked to John Jenkins and his wife ( have known for years) and as always very nice and he Very smooth. The staff was very neat and very professional. Talked to John Jenkins and his wife ( have known for years) and as always very nice and helpful. More

by roegsett1 Verified Customer Verified Customer

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Outstanding service I received out standing service from your dealership Jason was patience and understanding doing this process, when I became ill in middle of everythin I received out standing service from your dealership Jason was patience and understanding doing this process, when I became ill in middle of everything . Jason called to check on me during my ill, we were able to finish the transaction . I appreciate his patience and kindness, Trey the finance manager was great to work with also he explain the process and walk me though it without rushing. I would recommend this dealership to everyone who needs a car. Deborah Smith More

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Why can't more dealerships operate like this? I gotta' saw, it was actually a little refreshing working with Jason and Trey. For all the horror stories you hear about dealing with "the dealership" I gotta' saw, it was actually a little refreshing working with Jason and Trey. For all the horror stories you hear about dealing with "the dealership" this was genuinely a pleasant experience. (especially for a 1st time car buyer like myself) I interacted with Jason mostly over email, but he was always incredibly polite, courteous, and patient as I flip-flopped between trim levels, and packages for my (oddly hard to find) 2016 Forester. Never once trying to "hard sell" me on anything, and always working to find the car I wanted. (He also did a phenomenal job at quickly returning my emails.) When it came time for financing, I had the virtually the same experience with Trey with him taking the time to thoroughly explain all the paperwork, and never once feeling rushed or pressured with anything. More

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Wonderful Experience I purchased a new 2016 Outback, & have not had the kind of salesmanship ever in purchasing a vehicle. Very polite & helpful. Jason Matthews explaine I purchased a new 2016 Outback, & have not had the kind of salesmanship ever in purchasing a vehicle. Very polite & helpful. Jason Matthews explained everything so completely & was so professional & respectful. I also had dealings with Matt Jenkins & he was so helpful with information I ask for. I definitely will recommend the dealership, salesman, & finance manager to friends & family. Trey Scalese was very helpful & professional, also. I honestly have never had such a great experience. I will be returning to Jenkins for all my Subaru needs. Thank you, Msbutterfli More

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Fast and efficient The engine in my old car bit the dust and my wife and I needed a car quickly to go on a trip for Christmas. A coworker recommended Jason Matthews as The engine in my old car bit the dust and my wife and I needed a car quickly to go on a trip for Christmas. A coworker recommended Jason Matthews as a contact at Jenkins Hyundai. We previously owned a Subaru and was interested in another Subaru. Jason was very friendly and showed us both Subaru's and Hyundai's. We didn't feel pressured at all even though we did need a car. Jason took the time to answer all our questions and show us everything about the cars we looked at. After looking at the vehicles we were interested in, we chose the Hyundai Santa Fe. We liked the roominess and the warranty. We also appreciated how Trey Scalese made the financing part quick and easy. It was a good experience. More

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Great Customer Service I was greeted moments after stepping through the door. It's a very welcoming dealership. They have great staff, I highly recommend Jason Matthews and I was greeted moments after stepping through the door. It's a very welcoming dealership. They have great staff, I highly recommend Jason Matthews and Trey Scalise! They were very knowledgable, kind, & professional while working with me. They answered any questions I had thoroughly, offered me a drink or snack while I waited, and got me into my car as fast as possible. I love my 2015 Subaru Legacy and am so glad I chose to get it here! More

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New Car Purchase On Sept 2,2015. I purchased my very 1st brand new car. Awesome Staff. Jason Matthews was my sales person. I couldn't have asked for Personal to help m On Sept 2,2015. I purchased my very 1st brand new car. Awesome Staff. Jason Matthews was my sales person. I couldn't have asked for Personal to help me. They were awesome from the day looking for a vehicle, clear up until the signing of all the paperwork. I highly recommend this car Dealership to anyone wanting to purchase a new or used car! I love my new 2015 Subaru Impreza! Thanks to all that helped me make my dream come true!!! these guys are GREAT!!!!! More

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First new car purchase This was my very first new car purchase! The customer service was excellent! The salesman were very helpful and polite. The owner and his wife even st This was my very first new car purchase! The customer service was excellent! The salesman were very helpful and polite. The owner and his wife even stepped in with helpfulness and politness. Never once acted above their employees. I loved that. Overall excellent all around! Return buyer of course!!!!! More

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