Jason Menesses

I contacted them by email and got an auomated response. The response said someone would contact me, but no one ever did.....Poor follow up The response said someone would contact me, but no one ever did.....Poor follow up More

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WARREN PURVIS the salesman and JASON MENESSES General Sales Manager at Mercedes Benz of New Orleans are CON ARTISTS! I purchased at brand new 2023 C300 from Warren at MB-NO in March 2023. A little back s Sales Manager at Mercedes Benz of New Orleans are CON ARTISTS! I purchased at brand new 2023 C300 from Warren at MB-NO in March 2023. A little back story, I've been looking around for the C300 that I wanted and I finally found it at MBNO. I reached out online about the vehicle and shortly after, Warren gave me a call and said the vehicle is still available. I told him I was on my way to see it. Once I got there Warren claimed the vehicle needed an update. This would be my 3rd Mercedes Benz, so I wasn't concerned about seeing it first because of my previous purchase history with Mercedes Benz in Fort Lauderdale, FL and Alpharetta, GA! I never had any issues with the Mercedes Benz brand, so I didn't think there would be any issues.I trusted what he said and I filled out the paperwork thinking by time I was done with all of that, the vehicle would be done updating and I'd be on my way home. Mind you I drove from Baton Rouge, LA. Hours later, Warren tells me the vehicle needs more updating. He gave me two options.... Option 1, they keep the vehicle over the weekend and update the vehicle on Monday. Option 2, drive it home and bring it back on Monday. Well... I choose option 2... I purchased a new vehicle I wanted to drive it home and show my family! I was very excited! While driving home I noticed that the parktronic was not working. At random times, the vehicle would make a loud beeping sound and the camera would pop on and have a red circle with X's around the vehicle (circle suppose to be blue on the camera). I bring the vehicle back for an update on Monday morning and while I am waiting, Warren gave me a loaner to ride around.... After riding around from 9am-2pm, I go back to the dealership of MBNO and Warren proceeds to say that I should leave and go home and they will call when it's ready! At that point I'm thinking its more serious then just a simple update. I leave in the loaner and head home. Days go by.... no update. I call and they give me this spill about this is a needle in the haystack situation... it could be anything that is causing the parktronic to not work.... A month later after trying to get updates everyday and nothing happens... General Sales Manager called and told me that my vehicle is fixed! I came to pick up my vehicle same day when they were closing and as soon as I drove off, my car beeped loud and had the red circle around my car on the camera! THE PARKTRONIC system was not fixed! I called Jason back and he answered the phone puffing his breath and sounding frustrated that I was calling back about my vehicle! He told me to bring it back on Monday with an attitude in his voice. I decided to not bring it back and wanted to drive it around for a month or so to see if the parktronic fixed itself or something...being hopeful. IT DID NOT! Long story short, my vehicle is still at the shop and now it's at Mercedes Benz of Baton Rouge and it's been there for 2 months! I told Mercedes Benz of Baton Rouge the whole story and they told me that most likely Mercedes Benz of New Orleans knew that the car had the issue before selling it to me! I still don't know when this issue will be fixed. It would've been nice to have decent people be honest with me from the beginning. These cars are BIG investments and to think I was scammed here is heartbreaking. NEVER PURCHASE FROM WARREN OR JASON! More

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Visited the dealership to trade out of a Porsche. Harry gave me an in depth run down of all the car’s features before the test drive. Everyone was great to work with and I closed the deal the followi Harry gave me an in depth run down of all the car’s features before the test drive. Everyone was great to work with and I closed the deal the following week. Highly recommend. More

by SHAQUITA025 Verified Customer Verified Customer

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This is the worst dealership for servicing your car ever! !! If you come across Scotty or Richard the service manager at MB of New Orleans run!!! They have lack of customer service skills, when faced with a s !! If you come across Scotty or Richard the service manager at MB of New Orleans run!!! They have lack of customer service skills, when faced with a service issue the managers reply is what you want me to do about it. There is no use buying a luxury car with the worst customer service experience I ever dealt with in my life!!!! They will risk your life and send you on the road with a faulty car, I know they did it to me. More

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This was the worst experience I have ever had purchasing a vehicle. The finance department was horrible and treated me as if I was stupid. Literally. It was enough to make me decide to never go back. I do n a vehicle. The finance department was horrible and treated me as if I was stupid. Literally. It was enough to make me decide to never go back. I do not recommend them to anyone. More

by ashleycarey Verified Customer Verified Customer

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Steven Bui is an excellent salesman, knows the product well, and was very helpful in locating the car we bought which had to be transported from out of state to N.O. dealership. He has gone out of his way well, and was very helpful in locating the car we bought which had to be transported from out of state to N.O. dealership. He has gone out of his way showing us all the features the car has and how to set up some of the radio and phone favorite settings. Thanks Steven B! More

by edwardledet Verified Customer Verified Customer

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Awesome experience! Highly recommend this dealership…found the vehicle we were looking for and made the process easy! Highly recommend this dealership…found the vehicle we were looking for and made the process easy! More

by bergeronamy22 Verified Customer Verified Customer

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Best customer service and communication I’ve ever received buying a car. Herb made me feel like I was his most important client and kept me up to date on everything going on throughout the entire car received buying a car. Herb made me feel like I was his most important client and kept me up to date on everything going on throughout the entire car buying process. More

by CMHOLLANDER54 Verified Customer Verified Customer

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I will recommend Mercedes-Benz of New Orleans to everyone! Steven Bui was very professional and thorough. The entire car buying experience was amazing! No waiting around for hours - smooth and eff everyone! Steven Bui was very professional and thorough. The entire car buying experience was amazing! No waiting around for hours - smooth and efficient from start to finish. I can't see myself buying from anyone else again. More

by Michael Lirette Verified Customer Verified Customer

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Car shopping is intense and stressful but Sales team & Finance Manager made my shopping experience a tad bit sweeter. Finance Manager made my shopping experience a tad bit sweeter. More

by BB2 Verified Customer Verified Customer

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