Jeremy Mitchell

A long saga finally caused me to trade in my beloved 2001 E for a 2014 E. It was a complicated deal, tied to inability to repair the old car (parts). Something had to be arranged within my price range. MBNO E for a 2014 E. It was a complicated deal, tied to inability to repair the old car (parts). Something had to be arranged within my price range. MBNO worked over time to make that happen and did an outstanding job. Compliments to Jeremy Mitchell in service for being patient and able to explain all. Also to Mr. Vic in finance for leading me to a warranty that in retrospect is essential. And most of all to Mike Williams, who simply put, was great. More

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One word. RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. T RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. They will send you on the road with a faulty car. Even after you pay them thousands. I know, the same thing happened to me. The manager Ronnie and Richard have the worst attitudes and WON’T even apologize. Good luck getting this service advisor, Jeremy to call you back. He has no clue what is going on there. Don’t even bother asking for a loaner. Apparently, they don’t have any. This experience with MB Nola is enough for me to never buy a Mercedes again. PS- Don’t waste your time with calling corporate, they don’t do a thing. Hope this helps the next person to never go through what I went through with this dealership. More

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This is the worst dealership for servicing your car ever! !! If you come across Scotty or Richard the service manager at MB of New Orleans run!!! They have lack of customer service skills, when faced with a s !! If you come across Scotty or Richard the service manager at MB of New Orleans run!!! They have lack of customer service skills, when faced with a service issue the managers reply is what you want me to do about it. There is no use buying a luxury car with the worst customer service experience I ever dealt with in my life!!!! They will risk your life and send you on the road with a faulty car, I know they did it to me. More

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Very disappointed in the new service department, i took my vehicle to be serviced in Jan 22, and they kept it for 1.5 weeks , and did not allow me to get a loaner( was told they don't do loaner anymore). my vehicle to be serviced in Jan 22, and they kept it for 1.5 weeks , and did not allow me to get a loaner( was told they don't do loaner anymore). 2 weeks later i needed to get a new tire, was told by service manager, that i needed a system pestering flush , and 2 new tires, i asked why wasn't i told about this 2 weeks ago when my vehicle was there for 1 week, service manager stated , oh well don't get the flush and tires, its up to you, and i had to wait to get a replacement tire so the manager stated that they had to order my tires , so i had to take my vehicle back home and wait for them to call me about the new tire , which took 3 weeks; simply ridiculous . I have been a loyal customer of this dealership for 15 years and to be told, that was disappointing, I WIL NEVER GET ANOTHER CAER FROM THIS DEALERSHIP. VERY POOR SERVICE !!!!!, More

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I am a return customer thanks to the excellent service and attention provided by Mike Williams. and attention provided by Mike Williams. More

by dcharbonnet Verified Customer Verified Customer

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The dealership was extremely welcoming from the moment we walked through the door. Our salesperson, Stephen McDonald, is the most attentive and knowledgeable salesperson that we have encountered. The dealers walked through the door. Our salesperson, Stephen McDonald, is the most attentive and knowledgeable salesperson that we have encountered. The dealership is staffed with people that are very cordial at ever turn. More

by DDAVIS32 Verified Customer Verified Customer

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Good service. They take care really good. They have good stuff. Thanks so much for your service stuff. Thanks so much for your service More

by shardulsayania Verified Customer Verified Customer

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