Jason Morgan

I arranged to have my car picked up weeks before the service date for a routine 8,000 mile maintenance; one of the perks when you buy a Genesis. It was picked up early in the morning. But by the followi service date for a routine 8,000 mile maintenance; one of the perks when you buy a Genesis. It was picked up early in the morning. But by the following afternoon I hadn’t heard anything from Service. After a number of calls I finally got an apology and still, it was 3 hours before my car was returned. Being home bound waiting to receive my car for two days is not really a perk. More

by Alan Goldstein Verified Customer Verified Customer

Report | Print

Great customer service and hospitality. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason. More

by STARJDREW Verified Customer Verified Customer

Report | Print

Great service. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere. More

by PAULFKRUGER Verified Customer Verified Customer

Report | Print

First time therewith a tow in so a bit confusing. Once things were straightened out, everything good. Very nice people to deal with. Once things were straightened out, everything good. Very nice people to deal with. More

by Dtrail5 Verified Customer Verified Customer

Report | Print

Sales Rep & Service Advisor excellent, however, after 297 miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it wouldn’t happen again. After service, it drove perfectly & breaks fine on initial drive HOWEVER, after a subsequent 1/2 drive yesterday, break msg came back on again and breaks severely bucked, so much so that on one breaking lunge almost thrust me into the windshield. It was a harrowing drive home & I am afraid to drive the car. I feel like it’s a potential death trap. I don’t think I will ever feel safe again and will be always on the lookout for a reoccurrence and this after only 422 miles. I think a got a lemon and, based on this experience, fixes are only temporary. Previously, have driven Mercedes, so Genesis was a deviation. Except for the personnel, very disappointed and, from a safety standpoint, frightened to drive this car. Obviously, service did not resolve the problem on a permanent basis. Headed back to service today. Was scheduled to leave on a trip tomorrow but could never take this car. Can’t be trusted. More

by MONICATNEUMANN Verified Customer Verified Customer

Report | Print

Thank you for the quick and Prompt customer service on my GV 80. Check in was smooth and efficient. my GV 80. Check in was smooth and efficient. More

by dbkna219 Verified Customer Verified Customer

Report | Print

The service was good. I live the concierge service that delivers the car. Very convenient! I live the concierge service that delivers the car. Very convenient! More

by FUCHSC Verified Customer Verified Customer

Report | Print

Dealership very helpful, but ultimately the problem was not solved as Manufacturer / Genesis not deal with the issue. Jason/Kelly fought hard and provided me contact info to help resolve. Kelly also made a not solved as Manufacturer / Genesis not deal with the issue. Jason/Kelly fought hard and provided me contact info to help resolve. Kelly also made an accommodation on the bill which is greatly appreciated. More

by ANTHONY_COWIE Verified Customer Verified Customer

Report | Print

Help full they explain to you how there going service your vehicle and what is required your vehicle and what is required More

by LARRYTURRISI Verified Customer Verified Customer

Report | Print

Jason is the finest service manager I’ve ever worked with. He is smart, honest, and very friendly, explaining what is needed and why clearly. I greatly appreciate having the opportunity to work with him with. He is smart, honest, and very friendly, explaining what is needed and why clearly. I greatly appreciate having the opportunity to work with him. I will never go to another Genesis dealership for service for that reason alone. Thank you all very much for taking such good care of my beloved Genesis G90! More

by Joe Kim Verified Customer Verified Customer

Report | Print