Jason Quinton | Page 3

Service writer Frank has always been a good guy, friendly, understanding and down for a good laugh. This day of service Frank had the day off. My previous truck had u-joints installed which the tec friendly, understanding and down for a good laugh. This day of service Frank had the day off. My previous truck had u-joints installed which the technician did not install the c clips in them causing the caps to fall out during a snow storm which in return caused the truck to completely destroy the drive shaft which the dealer replaced yes but this incident caused my work vehicle to be down for two days. Upon this visit a set of ball joints and a hub diaphragm was replaced. The technician DID NOT TIGHTEN THE FRONT BRAKE CALIPER BOLTS!!! hand tight not even touched down only threaded in 2-3 threads. The top caliper bolt fell out while taking a right hand corner. In result I walked up and down the road for 45 mins past dark with a flash light looking for the lost bolt that was never recovered leaving my truck with one caliper bolt which I had to lock-tite and tighten myself. This was a major accident waiting to happen, being such a large vehicle weighing well over 15,000lbs loaded it could have killed myself or an innocent motorist very easily. My truck was also in for a state inspection which the technician failed it for a tire that passes inspection according to the NH state laws of 2/32nds within a 15 inch area of each other, no cords or secondary rubber showing on the side treads and the tire also meets 4/32nds in the middle tread within a 15 inch area of each other which is a requirement for DOT vehicles. The service writer failed to look into the book and address the state requirements instead just addressed me as “it’s the techs discretion and his license” this same tire also passed inspection at this dealer less than 1,000 miles ago but failed to (A) install brake caliper bolts and (B) did not catch the fast blinker indicator on the dash for a left upper brake light bulb out and a right lower brake light bulb out. Not too thrilled guys not too thrilled. Since my visit I have not been offered any compensation for the troubles this has caused me nor have I seen any kind of possible written warning to the technician from a service manager. I hope someone higher up in the chain of commands at this dealership sees this review and does the right thing. More

by DUCATIMAN900620 Verified Customer Verified Customer

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Everyone from the front desk to the technician's spoken to reviewing the repair need have been excellent to reviewing the repair need have been excellent More

by george_deane Verified Customer Verified Customer

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Very welcoming great service will recommend to all other ford owners I know dropped off early and they got to it early ford owners I know dropped off early and they got to it early More

by JOSHUA.B.ELLIOTT7 Verified Customer Verified Customer

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Very honest and up front with the follow-up of the service. Great job all around . service. Great job all around . More

by cocarusj Verified Customer Verified Customer

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Excellent experience, best salesman I ever had. Would recommend to everyone that asks. I got everything I wanted. Would recommend to everyone that asks. I got everything I wanted. More

by westy3 Verified Customer Verified Customer

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Jonathan was very helpful and was very responsive. Would shop at McFarland again. Did a good job of helping me locate a truck.. Would shop at McFarland again. Did a good job of helping me locate a truck.. More

by tlmoody82 Verified Customer Verified Customer

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The Dealer during the buying process was good. I wish they would have spelled out the extended warranty better with prices I wish they would have spelled out the extended warranty better with prices More

by sandys6010 Verified Customer Verified Customer

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We had our 2020 F-150 in for much needed service and Art and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and some other electrical issue's fix. Truck is running great. Thank you!!! More

by PRINSPECTS Verified Customer Verified Customer

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The whole McFarland team is friendly, efficient and accommodating. Pretty much always easy to deal with. accommodating. Pretty much always easy to deal with. More

by WHJ.JOHANSEN Verified Customer Verified Customer

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Excellent service, both Richard and Jason were outstanding in their approach of troubleshooting and resolving an intermitting no start issue. outstanding in their approach of troubleshooting and resolving an intermitting no start issue. More

by DCOWELL1340 Verified Customer Verified Customer

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