Jason Schaub | Page 3

Valley Ford of Columbus, formally known as Roush Ford, sold us a 2019 Ford Escape this past July. Being young adults and new to this experience, we were so happy when we found this car. We drove it off th sold us a 2019 Ford Escape this past July. Being young adults and new to this experience, we were so happy when we found this car. We drove it off the lot and instantly we noticed a difference in the way it was driving. There was a sound coming from somewhere, and we could feel a slight vibration in the gas pedal. We figured it was nothing, because it was off the lot of a certified Ford dealership. One month later, we take the car back to Ford. The battery light had come on. We mentioned to them the sound we heard and the shake we felt. Which had now gotten worse. They tell us they did a multi-point inspection and every box they had was checked green. We were thankful, and left with our car. We noticed that the car was still making the sound, and shaking. So, we called the dealership again. They told us that they could not get us in until the next week. At this point, it had been a few days over a month since we bought the car and slightly over the time frame of our warranty. We dropped our car off and we have not driven it since. It has been over 20 weeks without a car, after they told us it would take 9-12 weeks to get our car back. Throughout the past four months Valley Ford has not reached out to us with any information on our Escape, unless we have called them first. We have called so many times, and about 50% of those calls send us to voicemail. We have called any department we can think of (sales, parts, maintenance, management, Ford Motor Company’s main customer service line, one of the owner’s), and none of these calls led us to any answers. After dealing with this company, it is safe to say we will not be buying another car from Valley Ford of Columbus or any other Ford Motor Company in the future. We recommend you avoid purchasing a car with this dealership. More

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I had a front axle repaired at Rousch ford. We picked the car up and not even 10 miles down the road I hear this awful dragging noise. I pull over and they didn’t install the skid plate back on We picked the car up and not even 10 miles down the road I hear this awful dragging noise. I pull over and they didn’t install the skid plate back on correctly and they left the aero cover off. I’m on the side of the road on a Sunday with my 14 month old while it’s below freezing. 80 miles from home. ( I was visiting my dad at OSU Wexner when the car broke down). My husband has to tie the skid plate with a PHONE CHARGER. Come Monday we are told to contact James Holley the service manager we left multiple voicemails after a week of not hearing anything back we are told to contact the general manager Jason. We finally hear from him and he tells us he will get back to us to figure out a solution it has been two weeks now and we have not heard back. More

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