Jason Schaub

I have purchased many cars from a variety of dealers. This was by far the best experience of buying a vehicle. They really wanted our business and that was proven by the deal that we received. This This was by far the best experience of buying a vehicle. They really wanted our business and that was proven by the deal that we received. This is a great Ford dealership that I highly recommend!! More

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Valley Ford of Columbus, formally known as Roush Ford, sold us a 2019 Ford Escape this past July. Being young adults and new to this experience, we were so happy when we found this car. We drove it off th sold us a 2019 Ford Escape this past July. Being young adults and new to this experience, we were so happy when we found this car. We drove it off the lot and instantly we noticed a difference in the way it was driving. There was a sound coming from somewhere, and we could feel a slight vibration in the gas pedal. We figured it was nothing, because it was off the lot of a certified Ford dealership. One month later, we take the car back to Ford. The battery light had come on. We mentioned to them the sound we heard and the shake we felt. Which had now gotten worse. They tell us they did a multi-point inspection and every box they had was checked green. We were thankful, and left with our car. We noticed that the car was still making the sound, and shaking. So, we called the dealership again. They told us that they could not get us in until the next week. At this point, it had been a few days over a month since we bought the car and slightly over the time frame of our warranty. We dropped our car off and we have not driven it since. It has been over 20 weeks without a car, after they told us it would take 9-12 weeks to get our car back. Throughout the past four months Valley Ford has not reached out to us with any information on our Escape, unless we have called them first. We have called so many times, and about 50% of those calls send us to voicemail. We have called any department we can think of (sales, parts, maintenance, management, Ford Motor Company’s main customer service line, one of the owner’s), and none of these calls led us to any answers. After dealing with this company, it is safe to say we will not be buying another car from Valley Ford of Columbus or any other Ford Motor Company in the future. We recommend you avoid purchasing a car with this dealership. More

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I had a front axle repaired at Rousch ford. We picked the car up and not even 10 miles down the road I hear this awful dragging noise. I pull over and they didn’t install the skid plate back on We picked the car up and not even 10 miles down the road I hear this awful dragging noise. I pull over and they didn’t install the skid plate back on correctly and they left the aero cover off. I’m on the side of the road on a Sunday with my 14 month old while it’s below freezing. 80 miles from home. ( I was visiting my dad at OSU Wexner when the car broke down). My husband has to tie the skid plate with a PHONE CHARGER. Come Monday we are told to contact James Holley the service manager we left multiple voicemails after a week of not hearing anything back we are told to contact the general manager Jason. We finally hear from him and he tells us he will get back to us to figure out a solution it has been two weeks now and we have not heard back. More

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They were very informative worked around my schedule for the appointment they were honest and didn't try to upsell me on anything . I would definitely recommend Roush Ford over Ricart Ford where I bought my the appointment they were honest and didn't try to upsell me on anything . I would definitely recommend Roush Ford over Ricart Ford where I bought my last two trucks. Roush Ford earned a new customer with me. More

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I had herd good things about the service department. After trying for 2 days to get through to someone and leaving several voicemails. I called back on the second day and the recptionist was rude a After trying for 2 days to get through to someone and leaving several voicemails. I called back on the second day and the recptionist was rude and I tried to call sales to get the services department and that lady was rude. I understand you are busy, but that doesn't explain why the employees are rude. I WILL not EVER bring my car to your place and I will also let anyone I know that is thinking about your place the experience I have had. More

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I wouldn't not buy from this dealership. Poor follow up by Jason, who apologized for mishap on how a potential sale was handled. Was trying to find another truck like I wanted but I am sure Jason would ra by Jason, who apologized for mishap on how a potential sale was handled. Was trying to find another truck like I wanted but I am sure Jason would rather I go away. No problem! I will also make sure others stay away from Roush Ford!! More

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I went in to get my car worked on, and left with a way better deal than I had, and a new car!!!!! The entire staff makes you feel like family!! Everyone was so nice and so attentive, I felt right at hom better deal than I had, and a new car!!!!! The entire staff makes you feel like family!! Everyone was so nice and so attentive, I felt right at home.. The salesperson has called me several times to make sure I love my car, and told me to stop by whenever I needed!! I WOULD DEFINITELY RECOMMEND THAT YOU BUY A CAR HERE!!!!! My salesman was Randy, and boy was he amazing!!!!! More

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Seemless experience Roush Ford's entire process from initial internet contact to the purchase of a new vehicle for my mother was excellent. Craig Sims provided timely ac Roush Ford's entire process from initial internet contact to the purchase of a new vehicle for my mother was excellent. Craig Sims provided timely accurate information and his time management made for a great experience. Their offer and ability to take the vehicle to my mother for a test drive was an extremely important aspect of the process. Craig's knowledge of the new car's features alleviated all of her concerns moving to a different vehicle after many years. Everyone we had contact with at Roush Ford is commended. More

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Service appointments do not matter. I have bought my car from this dealership and taken mar car there many times for service and used to love them. The downfall, when Roush Ford bought i I have bought my car from this dealership and taken mar car there many times for service and used to love them. The downfall, when Roush Ford bought it from Jim Keim Ford. Now everything has gone downhill. The past three appointments I have had for an oil change and tire rotation have taken 2+ hours. The waiting room is standard but the wait is entirely to long. They will tell you it’ll be about an hour and it turns into two every time. No explanation other than, we are busy. That wouldn’t be an issue If they said up front it would be around two hours. Also, appointments do not take priority, they just put you in the pecking order with walk-ins. Truly disappointed and now will be taking my business else where. We all wish that the people who ran Jim Keim where back in charge. More

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Very impressed with salesman Mike Phillips. I went by myself and Mike had me drive it to show to my husband. We both love the car and they gave us incredible deal. I went by myself and Mike had me drive it to show to my husband. We both love the car and they gave us incredible deal. More

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