Jason Schultz

I had a great experience with the sales team, however I am extremely disappointed with the finance team. I learned after signing my paperwork that I was charged for a warranty and gap insurance that I did am extremely disappointed with the finance team. I learned after signing my paperwork that I was charged for a warranty and gap insurance that I did not ask for and was not told was being added to the price of my car. I would not buy from this dealership again. More

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I purchased a vehicle through my business from this dealership in December 2021. They were clearly told that they were not to submit my personal credit as I was concerned it would show up on my persona dealership in December 2021. They were clearly told that they were not to submit my personal credit as I was concerned it would show up on my personal credit report. It is an asset of an incorporated business, so it does not belong on my credit report. I gave them all business information for credit, gave them my Dunn and Bradstreet #, and a corporate code to register the vehicle. I have bought other vehicles from different dealerships this exact same way through my business. A 100% company owned asset does not go on your personal credit report. I have tried to rectify this with Equifax, Experian, and Chrysler Capital. They all say the dealership has to correct it. The dealership has not taken any action, and I bought this to their attention on March 30th. Multiple emails by me to correct this have gone unanswered by the GM, Salesperson, and the Finance Manager. In addition, Dover Dodge took a $1,000.00 deposit from me for the truck. We came back to purchase the truck 2 days later, and the process to go through the contract involves a giant spinning "iPad" type digital signature unit in the finance managers office. Because of the speed and confusion of the transaction, I did not catch the fact that the $1,000.00 deposit was not on the documents. Only later when reconciling my QuickBooks did I discover the omission. When I called they said, "Oh, we would have caught that and sent it to you." Well, they didn't catch it, almost a month later. When exactly would they have caught it? Nobody would have been doing any further review of that file a month later. While it could have been an honest mistake, the fact that it occurred at all is unacceptable. Combining these 2 items shows an extremely sloppy financial department at best, and a dishonest one at worst. The fact that there is no check and balance to make sure the right amount was charged is ridiculous. If I had underpaid, I am sure that would have been caught. When I looked at other negative reviews, many of them called out unethical practices by the Finance Department in the review. This is in alignment with my experience. The Finance Manager, Justin Byron, tried to charge us $300 for "window etching" and said they could not remove the charge. When I told him they could keep the truck, he removed the charge immediately. The window etching that was supposedly already done, had never been done. They also committed to fixing some minor chips in the paint on the door handles. We went there on the day scheduled to have their "paint technician" do the work. It was 15 degrees outside, and they offered him a bay in the shop. The person doing the work declined, and the only reason I can come up with is because he wanted to smoke, as he reeked of cigarettes as soon as we walked up to get the truck. I don't care if you smoke, but don't expect me to believe that you can do paint work outside in the wind when it is 15 degrees. Needless to say, the work was terrible. As a rule, I do not give a bad review to a company unless it is truly deserved. This one is deserved. I have filed a complaint with the Better Business Bureau, and the NJ Consumer Affairs department as well. Let's see if they respond to that. Even if they solve the problem, the review stays. I was nice about each of the "mistakes." Now we can do it this way. More

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Tried contacting Jason, who was my salesman on prior lease, numerous times via phone and email with absolutely 0 response. My lease is expiring in 20 days and I never received one phone call from this d lease, numerous times via phone and email with absolutely 0 response. My lease is expiring in 20 days and I never received one phone call from this dealer to get me into another one. Guess they don’t want or need my continued business. More

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Efficient and pleasant experience Very pleasant, smooth and efficient experience working with Jason Schultz and Mgr Ray Martinez on my 2020 Jeep Compass. Very happy with the product a Very pleasant, smooth and efficient experience working with Jason Schultz and Mgr Ray Martinez on my 2020 Jeep Compass. Very happy with the product and the service. John C More

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Excellant Salesman!! I recently purchased a 2018 Jeep Wrangler with Jason. He did everything possible to make my experience a good one. I had a little issue with the Jeep I recently purchased a 2018 Jeep Wrangler with Jason. He did everything possible to make my experience a good one. I had a little issue with the Jeep and Jason took care of me. He called the service department got me a loaner and the service dept. took care of me right away. I must say the whole experience was a good one! Thank you Jason your the best!!! More

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Good Dealership We went into Dover Dodge just looking into the Ram 2500 as a potential new vehicle, and we meet Jason Schultz our Sales Agent. Turns out we bought a We went into Dover Dodge just looking into the Ram 2500 as a potential new vehicle, and we meet Jason Schultz our Sales Agent. Turns out we bought a 2018 Ram 2500 and Jason could not have been nicer and more helpful. He helped make the buying experience as stress free as possible and could not have been nicer. After the sale, Jason I believe went above and beyond in customer service, which is rarely seen these days. He helped out to make sure we were satisfied and personal took the initiative to make sure some minor issues were taking care of with service. It is very nice to see someone care about their customers like Jason did. More

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Best deal, best experience I had the pleasure of working with Jason Schultz to get my wife into a brand new Grand Cherokee. Jason was very easy to talk to and understood what we I had the pleasure of working with Jason Schultz to get my wife into a brand new Grand Cherokee. Jason was very easy to talk to and understood what we were looking for. He was very knowledgeable about the different options in the models across the 2018/2019 year. The deal would have never happened without Larry McClain's knowledge in valuing my wife's trade in. The two of them made the entire transaction effortless. It all finished off by meeting with the Finance Manager Goldee who was very friendly and helpful. I never would of imagined getting a new vehicle being this easy. Go visit these guys before getting a vehicle elsewhere. More

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Caring, informative and knowledgable sales person Jason was a pleasure to work with, down to earth and infomative. He had a lot of knowledge about the truck we were looking at. He took the time to sho Jason was a pleasure to work with, down to earth and infomative. He had a lot of knowledge about the truck we were looking at. He took the time to show us how things worked in our truck and even helped us to program and sync up our phones and navigation. I accidentally left a bag in our trade in vehicle and he was nice enough to go back even after he had left work (on his own time) to retrieve it for me. That's above and beyond in my book. More

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First Time Leasing We actually had a deal in place at another dealership. However, we have purchased at least 6 vehicles from Dover Dodge of the years so we could not c We actually had a deal in place at another dealership. However, we have purchased at least 6 vehicles from Dover Dodge of the years so we could not complete a deal without giving you a chance. We were prepared to purchase a new RAM 1500 pickup and pay for it in cash (less trade). However, Jason showed us that leasing might be a better choice for us. It made sense so we are trying it for the first time. No mention of a possible lease was made at the other dealership. More

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Excellent job When I first meet Jason I was surprised by how knowledgeable he is with the cars he sells. I saw the blue Chrysler 200 online. I got in touch with Pat When I first meet Jason I was surprised by how knowledgeable he is with the cars he sells. I saw the blue Chrysler 200 online. I got in touch with Patty who was very professional and polite over the phone. This was my first new car purchase and I love it! Jason did an outstanding job working with Eddy from the finance department to get me approved for my loan. Thank you so much for the great experience. More

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