Jason Scott | Page 52

Horrible expierence Will never buy a car from this dealership ever again. I secured my own financing, knew what I wanted, because I have had bad experiences at other dea Will never buy a car from this dealership ever again. I secured my own financing, knew what I wanted, because I have had bad experiences at other dealerships The salesman had 3 days to get the car ready for me. When I come to sign the paperwork he tells me that he just found out today it needed an abs module and I would have to bring it back. Big inconvenience since I am a single mom. So I drive off. The inside of the car was dirty. I called back to dealership stating car was making funny noise the salesman blamed it on the module. So I let it go. I got a call the part was ready. After car was fixed still making noise. Called back came back in couldn't find anything wrong. Wanted to keep car overnight I refused. They put me in a loaner and detailed my car which was awesome. Around 5 pm called to see if my car was ready and was told it was being kept overnight. Customer service horrible. I will never I repeat never go back to this dealership ever again and would never recommend a female to go there ever. More

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New truck I would recommend Dick Scott Chrysler Dodge Jeep and Ram dealership to anybody that is buying a new or used vehicle. Friendly staff. Overall great I would recommend Dick Scott Chrysler Dodge Jeep and Ram dealership to anybody that is buying a new or used vehicle. Friendly staff. Overall great experience. More

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2015 Grand Cherokee Purchase Jason Scott and Dave Hamel worked with me to determine which vehile best suited my needs, made recommendations, provided a demonstration vehicle for m Jason Scott and Dave Hamel worked with me to determine which vehile best suited my needs, made recommendations, provided a demonstration vehicle for me to evaluate. It was a very good experience. More

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Excellent experience. Could not have gone smoother. Dick Scott has built an excellent staff of helpful and knowledgeable people. Would highly recommend that they be includ Could not have gone smoother. Dick Scott has built an excellent staff of helpful and knowledgeable people. Would highly recommend that they be included in any search for a new vehicle. More

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Excellent Customer Service Moto I can go on and on about this place. But first I'll start with Eric over at Dick Scott of Plymouth. He has always treated us as we are part of their I can go on and on about this place. But first I'll start with Eric over at Dick Scott of Plymouth. He has always treated us as we are part of their dealership family. When our Chrysler 300 got totaled in the flood this past summer he and Jason went above and beyond to help us. I am going to go above and beyond to write this review! I am a sales manager and have been in the customer service/sales industry for as long as I can remember and I know that a compliment goes a long way and sometimes excellence should be and must be recognized. Eric consistently exceeds meeting the needs, expectations, and wants for our families vehicles. My husband finds any excuse to go see everyone at the dealership. He's to a point where he wants to trade in our leases every six months. This dealership definitely is an example of excellence especially when you have an employee like Eric. Thanks for everything! We have and will continue to recommend you guys to our family and friends. More

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we got your money, no go away I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Collee I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Colleen Coleman) I dealt with was a pleasure. My contention is with the sales department, the management and specifically Joe Prokes. Please see the letter sent to him and other staff members below. It speaks volumes. I have yet to hear back from anyone in management that can help me. It was been WEEKS. The letter is as follows: Joe, I must start by saying I'm very disappointed that I have not received a call back from you, or anyone at the dealership for that matter, since I called and left messages about the van "wipedown" (I WILL NOT call it a detail) on Monday. Please find attached pictures of all the areas that were not even touched. This clean up job was completed in no more than 40 min. Trash and cleaning supplies were left in the car the seats were never vaccumed the seats are still covered it sticky gook the suede is still severely stained - specifically pointed out by me the third row was not even touched there's an oily overspray on EVERYTHING The roof was NOT EVEN WASHED none of the exterior black plastic was conditioned they DID NOT clay bar it - specifically mentioned multiple times they DID NOT hard wax it NONE of the fingerprints on the visors expressly pointed out by me, were addressed they didn't clean ANY doorjambs none of the cup holders were even wiped out not one bit of the center counsel was even touched no chrome was polished the engine bay was not touched This is all just to name a few. Please view the pictures (there will be another email to follow with additional photos). I hope the embarrassment of this experience helps your shop to step up its game. I'd would also like to offer my services as a consultant to run a weekend seminar on proper vehicle detailing protocol for you and your employees. Your team is in desperate need of it. The deal that was worked out with Chris was for a total price of $25k for the Van. I offered $24k as it sat, or $25k with new tires and a full detail by the time we pick it up and I present it to my wife. The latter was accepted. I've given your dealership the money ($17.5k in cash, upfront, in fact) but you have yet to deliver on the stipulation of a full detail. Not to mention NOTHING had been done on it when we came in accept delivery and that was extremely embarrassing to me because I trusted you and your dealership to deliver 100% of your end of the bargain. It has now been almost 2 full business weeks since we accepted delivery. It is clear that your department has neither the inclination, nor the capability to complete this task. Since this was a stipulation of the sale and you cannot follow through I will require the amount needed to take the Van to an automotive cleaning specialty shop to get this handled. Let me know the process to remedy the situation. I will expect a call back today. I will be available by phone until 4pm --- Paul Van Slambrouck CEO/Owner Health, Wellness and Life Coach Body Transformation Expert Certified Personal Trainer PVS FIT llc More

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High marks for Holly Marks! Holly assisted our family with an early lease termination and got us into a new Chrysler Town & Country at a great rate. Holly was professional, pleas Holly assisted our family with an early lease termination and got us into a new Chrysler Town & Country at a great rate. Holly was professional, pleasant and perky. Our entire experience was relaxed and hassle free - this is probably why we have purchased or leased our last 4 vehicles from Dick Scott. Thank you, Holly! More

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New 2015 Jeep Grand Cherokee Excellent service from everyone we met at Dick Scott. All the staff we dealt with were very helpful and polite. Dan Powers was very knowledgeable an Excellent service from everyone we met at Dick Scott. All the staff we dealt with were very helpful and polite. Dan Powers was very knowledgeable and accommodating and we are very impressed with our new 2015 Jeep Grand Cherokee. I will definitely deal with Dan in the future and highly recommend him and Dick Scott. More

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The Best I've been dealing with Dick Scott, Plymouth for over 2 decades and they are consistently great at working with me on new car purchases. If there is m I've been dealing with Dick Scott, Plymouth for over 2 decades and they are consistently great at working with me on new car purchases. If there is money to be saved they will find a way. If there is service to be performed on your vehicle, expect great work! Would not continue to purchase from this dealer if anything was shoddy. Staff is professional in their demeanor. Enjoy your experience; my wife (Vickie) and I have! More

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New Vehicle I loved that with each test drive, Dan explained in detail certain things about what we were testing. Never once did I feel pressured to buy a car! I loved that with each test drive, Dan explained in detail certain things about what we were testing. Never once did I feel pressured to buy a car! More

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