Jason Vandermolen | Page 32

Service parts sales fantastic dealership they’ve always taking care of my /service needs 89,000 miles on my 2017 Silverado they keep it running in good shape I’m very happy with the product very happy with taking care of my /service needs 89,000 miles on my 2017 Silverado they keep it running in good shape I’m very happy with the product very happy with the staff they care about their customers More

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Courteous and professional service They also took care of a recall for my car at the same visit, that saved me an extra trip in. I was very pleased with the service. They also took care of a recall for my car at the same visit, that saved me an extra trip in. I was very pleased with the service. More

by billhorat Verified Customer Verified Customer

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warranty claims The Service Dept. rep, Jason, was very professional, detailed, and straight forward and honest with his replies to my questions. I am quite pleased w The Service Dept. rep, Jason, was very professional, detailed, and straight forward and honest with his replies to my questions. I am quite pleased with the effort Jason and the dealership made to correct my warranty problems. However, I am highly dissatisfied with GMC's solution to my shifter assembly problem. Replacing a defective shifter assembly with the same part number potentially defective shifter assembly that has not been redesigned to correct the inherent defective design is corporate irresponsibility to the highest degree. It is also, potentially, a criminal act if a person is maimed or killed due to a ''replacement shifter assembly" failing to operate properly, thus allowing a vehicle to roll over someone because 'PARK' is not correctly engaged. In my 36 years in the manufacturing industry, I quickly learned that when you have a known recurrent component design problem, you go out and fix it without delay! This will typically keep you out of the courtroom being sued by irate customers. It also keeps your customers loyal to your brand. Sadly, corporate GMC has not done this with me. More

by edmangold Verified Customer Verified Customer

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service Our vehicle was having some driving issues so we took it in after explaining to service department my issue they were able to duplicate it, and after Our vehicle was having some driving issues so we took it in after explaining to service department my issue they were able to duplicate it, and after a software update and some fluid flush, the problem seems to have stopped but I was advised to bring it back if it persisted. The service team was great More

by J.RODRIGUEZ89 Verified Customer Verified Customer

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I had my vehicle serviced here as per usual and the staff was outstanding! Everyone was super friendly and the service was done very quick.! Not to mention I was highly impressed with the level of safety thr was outstanding! Everyone was super friendly and the service was done very quick.! Not to mention I was highly impressed with the level of safety throughout the dealership. All of the staff were wearing masks and keeping their distance. I would recommend NW Chevy to everyone! More

by sydney_jarvis99 Verified Customer Verified Customer

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We have very much enjoyed and appreciated working with Jason. He listened to our problems with the Escalade and it was repaired and is running as it should. Jason. He listened to our problems with the Escalade and it was repaired and is running as it should. More

by abzoerink Verified Customer Verified Customer

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Jason facilitated a fast, problem free service appointment for me completed in less than scheduled time. He was attentive and professional. Muchly appreciated. Thank you. appointment for me completed in less than scheduled time. He was attentive and professional. Muchly appreciated. Thank you. More

by Bill Verified Customer Verified Customer

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Always great service. We have always received excellent service from the service dept. at NW Chevy Buick GMC Cadillac of Bellingham. We currently have a 2014 Buick Encore a We have always received excellent service from the service dept. at NW Chevy Buick GMC Cadillac of Bellingham. We currently have a 2014 Buick Encore and will certainly buy our next car at this dealership. I have owned many cars in my lifetime (including a new Cadillac Allante in the 1990s and worked with many dealerships over the years and would rank yours as very high. More

by Richard Ross Verified Customer Verified Customer

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Always friendly and communicative. Estimated pick times after service are always on time or sooner. My truck is washed and vacuumed when finished being worked on. after service are always on time or sooner. My truck is washed and vacuumed when finished being worked on. More

by JLATONIO_39 Verified Customer Verified Customer

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Warranty work I had a recall warranty and CPO warranty work done on my vehicle. Done to my satisfaction. There were also made recommendations for future visits. T I had a recall warranty and CPO warranty work done on my vehicle. Done to my satisfaction. There were also made recommendations for future visits. Thank you! More

by gofungy Verified Customer Verified Customer

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