Jason Vandermolen | Page 31

Its nice knowing you are being served by people who know your vehicle. I appreciate the service and multi point inspection. Thank you and I will see you in a few months. your vehicle. I appreciate the service and multi point inspection. Thank you and I will see you in a few months. More

by FLYIN_15 Verified Customer Verified Customer

Report | Print

If I had known we had a pump to replace, I would have did it myself and saved $1300 The labor cost will have me doing my own work on this vehicle going forward. It was your good fortune that the car overh it myself and saved $1300 The labor cost will have me doing my own work on this vehicle going forward. It was your good fortune that the car overheated on the way to the dealership. I just can't afford the cost. More

by gregadler49 Verified Customer Verified Customer

Report | Print

First oil change Darby checked in my car for service and kept me informed of the progress. The visit took about an hour. I was very pleased with my first visit to th Darby checked in my car for service and kept me informed of the progress. The visit took about an hour. I was very pleased with my first visit to the service department. More

by HappyDad Verified Customer Verified Customer

Report | Print

Quick turnaround on the DEF tank replacement. Offered to wash the truck as part of the warranty service. Good thing it was "free", lots of missed areas on my black truck. wash the truck as part of the warranty service. Good thing it was "free", lots of missed areas on my black truck. More

by KELLYBONHAM Verified Customer Verified Customer

Report | Print

Very helpful, taking Covid seriously which I highly respect. Jason is always helpful and the whole staff just works hard to make your day easy. Thanks team! respect. Jason is always helpful and the whole staff just works hard to make your day easy. Thanks team! More

by misosoupyum Verified Customer Verified Customer

Report | Print

The dealership and service department were nice but my experience with my service advisor wasn’t great. I showed up for the 12:15 time slot and went to go wait in the waiting room. Later I was informed by experience with my service advisor wasn’t great. I showed up for the 12:15 time slot and went to go wait in the waiting room. Later I was informed by my service advisor for future reference that while he knew it was easy to schedule online, it wasn’t a great time slot to choose because the techs were usually going to lunch and then he asked if I was ok with it taking maybe an hour or two for the oil change. I said yes and he said he would go see if he could find someone. Why is that time even on the schedule if the techs aren’t there and ready to do it? He also informed me of some services my car would need because of its mileage that would total another $600-$700 and probably more time waiting there. I informed him I wasn’t going to have those done that afternoon and I got the blankest look ever, kinda like I maybe inconvenienced or annoyed someone. I paid for my oil change via the message I got on my phone and when my service advisor came to talk to me the next time he told me “I followed orders well”, I’m not sure what else he was referring to besides me paying when the message said to pay through it but it was still kind of a strange thing to say to a customer. More

by keesha Verified Customer Verified Customer

Report | Print

professional and reliable service I like taking my truck to NW Chev because Darby always ensures my truck is taken care of & the service is top notch! I appreciate that she remembers w I like taking my truck to NW Chev because Darby always ensures my truck is taken care of & the service is top notch! I appreciate that she remembers who I am when I call in. That to me shows a high level of professionalism & dedication out of all the clients that she probably tends to. Dealing with Darby & the entire NW Chev staff gives me comfort knowing my truck will be taken care of properly. Thx. Again! More

by Rick Verified Customer Verified Customer

Report | Print

Hard nosed sales department, good service department The salesman was pleasant and helpful but then the managers took over and I felt they gave me far less for my trade than the KBB indicated I should The salesman was pleasant and helpful but then the managers took over and I felt they gave me far less for my trade than the KBB indicated I should get for it. Then they tacked on to the price a couple of “dealer added” accessories with high margins of profit for them. I felt I was being ripped off but I wanted the newer vehicle badly enough that I went for it. Their service department has always been good so I will continue to get service there. More

by leonardconradson Verified Customer Verified Customer

Report | Print

Excellent service!! They replaced my exhaust system, completed lube oil and filter service washed my truck and delivered it to my house who could ask for better customer service completed lube oil and filter service washed my truck and delivered it to my house who could ask for better customer service More

by Mike B Verified Customer Verified Customer

Report | Print

Service was done on time and professionally. The staff was accommodating and friendly. Communication was detailed and helpful. Have used them for years and will continue to do so. Thanks. was accommodating and friendly. Communication was detailed and helpful. Have used them for years and will continue to do so. Thanks. More

by don.boyer Verified Customer Verified Customer

Report | Print