Jason Villatoro

Excellent customer service great attention to customer service! That’s why I drive :45 mm even though we have another Jeep dealer nearby. service! That’s why I drive :45 mm even though we have another Jeep dealer nearby. More

by CARMENWHIT8 Verified Customer Verified Customer

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Best service and best writers. Always a pleasurable experience. Answers all My questions. Thank you Always a pleasurable experience. Answers all My questions. Thank you More

by RAMHAWKER Verified Customer Verified Customer

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It was good. No complaints. No thank you, please stop texting now please please ok? No complaints. No thank you, please stop texting now please please ok? More

by pradas52008 Verified Customer Verified Customer

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Great people that care about your well being. They make sure your vehicle leaves there in a safe condition. They make sure your vehicle leaves there in a safe condition. More

by STEVEN.WOLSKI Verified Customer Verified Customer

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They Lack customer service, never return phone calls and so not follow up with customers so not follow up with customers More

by FNIEWINSKI Verified Customer Verified Customer

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Every time I have work on my vehicle and I to leave for weeks, you never have a loaner. I know for a fact that I had friends drop her car off after me, and you had a loaner for her. So I was a whole week w weeks, you never have a loaner. I know for a fact that I had friends drop her car off after me, and you had a loaner for her. So I was a whole week without my vehicle, and she only two days without hers vehicle. And we both AC issues with the same jeep. More

by cnewson1 Verified Customer Verified Customer

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Great service! ! Treated with respect! Listened to my concerns. Awesome!! My go to service center. ! Treated with respect! Listened to my concerns. Awesome!! My go to service center. More

by RAMHAWKER Verified Customer Verified Customer

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Very Professional very friendly has great customer service and address your concerns and follow up on your services service and address your concerns and follow up on your services More

by kejuan19933 Verified Customer Verified Customer

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Great service. Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you More

by jodison07 Verified Customer Verified Customer

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My experience with the service department at Zeigler Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, and accountability. Despite leaving multiple voicemails, messages, and texts, the service department repeatedly failed to return my calls. Every interaction began with excuses rather than solutions, and there was a persistent pattern of staff talking over me instead of listening to the issues I was presenting or reviewing the documentation I provided regarding my service contracts. This lack of attention resulted in repeated misunderstandings and mistakes on my work orders. The internal communication within the service department is particularly concerning. I was instructed by the service manager to bring my vehicle in and was provided a loaner. However, it later became clear that this information was never communicated to the service advisor. As a result, my Ram 1500 sat untouched for an entire week. The advisor even acknowledged seeing my truck but made no attempt to follow up with the manager or with me. This demonstrates a clear disregard for customer time and vehicle priority. Commitments and promised completion dates were consistently missed, often without any proactive outreach or ownership. Instead, responsibility was deflected onto others, and I was repeatedly told how busy the department was—as if that justified the lack of follow through. My time was treated as secondary throughout the process. Compounding these issues, the service team repeatedly demonstrated a poor understanding of the coverage outlined in my service contracts. Even after providing the appropriate documents, I was met with arguments about unrelated contract exclusions rather than a review of the specific coverage applicable to my vehicle. This led to delays, unnecessary visits, and missed opportunities to have work covered when it should have been. This is not my first negative experience with this dealership’s service department. Several years ago, they dismissed an engine issue despite my providing technical service bulletins that matched the symptoms exactly. Another dealership later confirmed that the issue was not normal and should have been repaired under the factory warranty. When escalated, Ram customer service determined that Zeigler should have performed the repair originally. Even then, their first attempt at the repair resulted in an oil leak, requiring a second visit. After multiple opportunities and countless hours wasted, it is evident that this service department does not demonstrate the professionalism, competence, or customer respect that should be expected from a dealership representing the Chrysler, Dodge, Jeep, and Ram brands. I strongly caution others against relying on Zeigler CDJR of Schaumburg for service. My experience reflects a department that prioritizes excuses over action, deflects responsibility, and lacks the basic communication practices required to serve customers effectively. More

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