Marco Villatoro

Excellent customer service great attention to customer service! That’s why I drive :45 mm even though we have another Jeep dealer nearby. service! That’s why I drive :45 mm even though we have another Jeep dealer nearby. More

by CARMENWHIT8 Verified Customer Verified Customer

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Best service and best writers. Always a pleasurable experience. Answers all My questions. Thank you Always a pleasurable experience. Answers all My questions. Thank you More

by RAMHAWKER Verified Customer Verified Customer

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Service team is remarkably efficient. . Delivering what they promise and delivering it all on time .. Staff is knowledgeable and friendly.. I would recommend them to my friends and family. . Delivering what they promise and delivering it all on time .. Staff is knowledgeable and friendly.. I would recommend them to my friends and family. More

by Georgebartnik Verified Customer Verified Customer

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Great service! ! Treated with respect! Listened to my concerns. Awesome!! My go to service center. ! Treated with respect! Listened to my concerns. Awesome!! My go to service center. More

by RAMHAWKER Verified Customer Verified Customer

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Very Professional very friendly has great customer service and address your concerns and follow up on your services service and address your concerns and follow up on your services More

by kejuan19933 Verified Customer Verified Customer

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Zeigler lied about submitting a claim with our extended warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures despite multiple requests. Therefore, the claim was never officially denied. The invoice also did not match what they told us over the phone. Also note, during the two weeks our car was there, we had to reach out for all of the updates. We were also told by Marco last minute that they ordered the wrong part and the correct one was more expensive than the original quote. We tried to get clarification on the invoice when picking up the car, but per usual, none of the service members were there to talk to us. Keep in mind, for two weeks we were told that Marco and Ellie were "tied up with customers" or had "just stepped out". We then went in person again to speak with the sales person who sold us the car in 2020. Marc acknowledged the red flags from everything we told him and proof we provided. He also let us know that we were never on the loaner list. Since we never received a loaner car that they promised, we incurred hundred of dollars in ride share costs. We were assured by Marc and another manager, in person, that they would "make it right". Weeks later and they still refuse to return our calls or email regarding this matter. We bought our car from here and have continued to get it serviced for almost 6 years now and this is how they treat their 'valued' customers. Shame on you - Marco, Ellie, and Zeigler team. The lack of accountability on your end speaks volumes. To any current or future customers: Review ALL invoices to ensure they match what they tell you on the phone or in person and ALWAYS ask for proof of denial for any claims. It is obvious they have done this before and have no shame. More

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Great service. Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you More

by jodison07 Verified Customer Verified Customer

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My experience with the service department at Zeigler Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, and accountability. Despite leaving multiple voicemails, messages, and texts, the service department repeatedly failed to return my calls. Every interaction began with excuses rather than solutions, and there was a persistent pattern of staff talking over me instead of listening to the issues I was presenting or reviewing the documentation I provided regarding my service contracts. This lack of attention resulted in repeated misunderstandings and mistakes on my work orders. The internal communication within the service department is particularly concerning. I was instructed by the service manager to bring my vehicle in and was provided a loaner. However, it later became clear that this information was never communicated to the service advisor. As a result, my Ram 1500 sat untouched for an entire week. The advisor even acknowledged seeing my truck but made no attempt to follow up with the manager or with me. This demonstrates a clear disregard for customer time and vehicle priority. Commitments and promised completion dates were consistently missed, often without any proactive outreach or ownership. Instead, responsibility was deflected onto others, and I was repeatedly told how busy the department was—as if that justified the lack of follow through. My time was treated as secondary throughout the process. Compounding these issues, the service team repeatedly demonstrated a poor understanding of the coverage outlined in my service contracts. Even after providing the appropriate documents, I was met with arguments about unrelated contract exclusions rather than a review of the specific coverage applicable to my vehicle. This led to delays, unnecessary visits, and missed opportunities to have work covered when it should have been. This is not my first negative experience with this dealership’s service department. Several years ago, they dismissed an engine issue despite my providing technical service bulletins that matched the symptoms exactly. Another dealership later confirmed that the issue was not normal and should have been repaired under the factory warranty. When escalated, Ram customer service determined that Zeigler should have performed the repair originally. Even then, their first attempt at the repair resulted in an oil leak, requiring a second visit. After multiple opportunities and countless hours wasted, it is evident that this service department does not demonstrate the professionalism, competence, or customer respect that should be expected from a dealership representing the Chrysler, Dodge, Jeep, and Ram brands. I strongly caution others against relying on Zeigler CDJR of Schaumburg for service. My experience reflects a department that prioritizes excuses over action, deflects responsibility, and lacks the basic communication practices required to serve customers effectively. More

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Always it’s great service. . 👍🏻 Good respect for the customer And resolve all the problems existing.. thanks . 👍🏻 Good respect for the customer And resolve all the problems existing.. thanks More

by Rodolfo Infante Verified Customer Verified Customer

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Got a recall notification, they need to order the part so I can have it fixed. Waiting I can have it fixed. Waiting More

by Norb Verified Customer Verified Customer

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