Always friendly and gone that extra mile!
I don't worry about getting extra unnecessary things done if they aren't needed. I've asked about things and they are honest letting me know i had pl
I don't worry about getting extra unnecessary things done if they aren't needed. I've asked about things and they are honest letting me know i had plenty of mileage left before needing it done. Thank you guys are awesome!
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by 8VALDEZ755
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and taking the time to review us. We strive to empower each customer with an outstanding, honest and exceptional experience in our store and we are glad that we achieved this goal with you!
We believe that building a strong relationship of trust between us and our customers is just as important as giving them quality product support. It's great to hear that we were open and honest in letting you know when you wouldn't need something done just yet.
We hope to see you again soon! Please let us know if there is anything else we can do for you or if you have any questions about any of our services or vehicles.
Took it in for a recall notice.
It took longer than the letter indicated it would, but things went OK.
It took longer than the letter indicated it would, but things went OK.
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by susiebobbe
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for giving us five stars to review your experience here at Cumberland Chrysler Dodge Jeep Ram. We appreciate your time and feedback and are thrilled to hear that we were able to get your needs taken care of in a timely manner. Our goal is always to make sure our customers are taken care of efficiently and courteously, and we’re so glad you found us up to the task. Please let us know if there’s anything else we can help you with in the future.
Great service.
Friendly staff! We will be back! They did a superb job in updating our navigation software.
Friendly staff! We will be back! They did a superb job in updating our navigation software.
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by rogerjacks
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for your review, it's great to hear that you had a positive experience at Cumberland Chrysler Dodge Jeep Ram. It means a lot to us that we were able to provide such great service and friendly staff. We couldn't agree more that navigating any roads can be very confusing and we are so glad that our team was able to get the job done with updating your navigational system. We hope to see you back soon!
Always an excellent experience!
Thank you for great customer service and quality work! Truly appropriate it!
Thank you for great customer service and quality work! Truly appropriate it!
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by cotadj
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram! We are so pleased to hear that your experience was an excellent one, and that our customer service and quality work were up to your standards. We really appreciate your appreciation of our work and it's such a delight for us to know that we provided you with great service.
We hope your car and driving experience is just as enjoyable every time, and we look forward to helping you in the future if needed. Thank you again for taking the time to leave us this wonderful review!
Awesome group to buy from this is the second vehicle I’ve
bought there and will be using them again in the future Mark Shirk is awesome and they don’t hassle you like other dealerships is the best part and t
bought there and will be using them again in the future Mark Shirk is awesome and they don’t hassle you like other dealerships is the best part and they go above and beyond to get you the vehicle you want too
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by FIREWALKER1351
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mark Garrett
, Randy Callis, Mark Shirk
Jul 29, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
We appreciate your review about your experience at Cumberland Chrysler Dodge Jeep Ram, Mark , and the team here are so glad that we were able to meet your expectations with your vehicle purchase. We understand how important it is for you to be comfortable during this process and our goal is to make sure that all of our customers leave feeling confident in their decision.
Thank you so much for taking the time to write such an amazing review of your experience with us and we look forward to future business!
The Cumberland Chrysler Dodge Jeep Ram Service Team were
our hero’s!!! We are from out of state and on a vacation in Tennessee when our Jeep Gladiator stranded us.
We had to have our truck towed over an
our hero’s!!! We are from out of state and on a vacation in Tennessee when our Jeep Gladiator stranded us.
We had to have our truck towed over an hour from where we were at to the Service Center on a Sunday night, as we had to travel back to our dogs and work. The tow truck driver had left the truck in an unconventional spot on-site blocking the entrance and no instruction on where the keys were located.
Mike from the Service Center called us first thing Monday morning to check in and let us know what to expect. Our window was down and unable to be rolled up since the truck was out of commission, Mike let us know that he and the team were able to push the truck inside to keep it safe from the weather and secure. He never made us feel bad or insecure about the crummy drop off or extra effort he made get our truck inside!
Mike was very communicative and kept us informed regularly about what to expect. We understood that we had to wait a bit for a diagnostic assessment as we didn’t have an appointment and it’s the busy summer season. However, on one of our check in calls Mike asked a lot of questions about what happened. With his thorough Jeep knowledge and great instincts Mike had an idea about what the issue was! He made no promises, but long story short, we didn’t expect an opportunity for a diagnostic assessment and fix for at least a week, and we would have been totally satisfied with that! However, Mike’s proposed solution worked and we had our Gladiator back to better than ever just TWO days after a Sunday night drop off!
We are so grateful for the kindness and care Mike showed us. He was so empathetic and understood our stress and challenge of being multiple states away from our mode of transportation. Mike exceeded our expectations and really exemplified the high quality customer service that every business should strive for!
If we didn’t live a few states away, Cumberland Chrysler Dodge Jeep Ram would be our #1 choice for service and all of our auto needs, especially if everyone is as great as Mike was!
Thank you so much Mike, we hope we don’t need you again but we are so glad to know you are there for us if we need you!
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by kaylee powell
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike = 5 stars; Jennifer in Billing was also so sweet and kind!
Jul 29, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for your kind words about the Cumberland Chrysler Dodge Jeep Ram Service Team, on behalf of our team we are so pleased to have been able to provide a positive experience during a difficult time. It was very impressive how Mike acted quickly to make sure your truck was secured from the weather and we are very pleased he was able to keep an open dialog with you throughout the trip.
Our Service Team prides itself in making sure all of our customers have an excellent experience, as they understand how stressful it can be when your vehicle is stuck out in the wilderness! Please know that if you ever encounter a problem again, we will always strive for excellence and professionalism just like Mike did. Thank you again for being wonderful customers.
Great service for routine maintenance!
Vehicle was ready on time. Prompt attention when I arrived, and everything from tires to tail lights was checked.
Vehicle was ready on time. Prompt attention when I arrived, and everything from tires to tail lights was checked.
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by REGINAASLEE
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for the review of your recent service visit at Cumberland Chrysler Dodge Jeep Ram, it's great to hear that our team provided a prompt and efficient experience! We're glad we were able to take care of your routine maintenance needs from tires to tail lights. Our technicians strive to get every job done right at an affordable price and are delighted to hear your service was ready on time. We look forward to assisting you in the future with any vehicle service needs you may have. Thank you for choosing us and for taking the time to leave a review.
Very curious and they were fast on my service.
Thank you all for your hard work.
Thank you all for your hard work.
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by MICHAELANDDARLENE
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for taking the time to review your experience with us, we appreciate it! We are so glad to hear that you found the service quick. We pride ourselves in making sure our customers are taken care of and it's great to know that our hard work has made a good impression. We thank you for recognizing our efforts and hope that if you ever need any further service that you'll come back to see us again at Cumberland Chrysler Jeep Dodge Ram!
Very curious and they were fast on service .
I didn’t have an appointment and still got waited on fast .
I didn’t have an appointment and still got waited on fast .
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by Joann
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for writing your review of Cumberland Chrysler Dodge Jeep Ram, we appreciate the feedback! We're glad to hear that you didn't have an appointment but were still able to be served quickly. That's great news and shows we are focused on doing our best work possible so that all customers receive excellent service no matter what.
We value your opinion and take customer feedback very seriously. If you ever find yourself in need of automotive assistance again, please don't hesitate to visit us! We look forward to hearing from you soon.
The employee's work hard to do their job, best all
around, I would highly encourage anyone who wants a new or used vehicle
around, I would highly encourage anyone who wants a new or used vehicle
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by GDUNHAM718
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2023 -
Cumberland Chrysler Dodge Jeep Ram responded
Thank you for taking the time to share your thoughts about your experience at Cumberland Chrysler Dodge Jeep Ram. We're glad to hear that you found all of our employees helpful and committed to doing the best job possible.
Your recommendation was greatly appreciated and we make it a priority to provide an enjoyable car-buying experience whether it is a new or used vehicle. We are grateful for your patronage and would be thrilled if you visited us again in the future should you ever need another car!