Javier Gonzalez

From start to finish easiest car buying experience. Smooth professional fast and courteous. Javier was professional understood what I was looking for. Smooth professional fast and courteous. Javier was professional understood what I was looking for. More

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I placed a deposit for a Crosstrek, told it would be there in about 1 week, then notified it was going to be 4 weeks. I then went back to Hiley Subaru and picked out and bought an Outback Limited XT (ca there in about 1 week, then notified it was going to be 4 weeks. I then went back to Hiley Subaru and picked out and bought an Outback Limited XT (cash, no financing). I drove it home and the next morning it would not function (all the electronic functions were "disabled" and could not even make it go in reverse). Miraculously it worked again later that day, drove it back to the dealership, left it until the following day. I was assured they had checked out the computer system and fixed it. I then got back in the car at the dealership to drive it home, and the same thing happened (all electronic systems "disabled" and unable to even drive it). They gave me back my check. They have not yet refunded my $500 deposit for the Crosstrek, which they said they would. It has been more than 40 days and no check. Very frustrating experience at Hiley Subaru in Fort Worth. More

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