Javier Munoz | Page 30

WORST EXPERIENCE WITH A CAR DEALER EVER Absolutely the WORST experience i've had with a car dealership. I have owned my car for 7 Months. I bought it used from Toyota of Huntington. BEFORE Absolutely the WORST experience i've had with a car dealership. I have owned my car for 7 Months. I bought it used from Toyota of Huntington. BEFORE i even made my first payment on the car i had it back in the shop with check engine light on. They kept telling me it was the gas cap. Andy Gibson, the used car manager said to me (EXACT WORDS) "What do you expect you bought a used car" and when i mentioned that i hadn't gone on social media yet he said "If you do that i will have your car removed from service right now" Finally here we are 7 months later they finally admit they don't know what is wrong with my car and have it sent to another dealership. The other dealership says i need an EGR valve- which of course isn't covered by the warranty i bought from Toyota and is going to cost over $1000 to fix. The manager Nick at Toyota of Huntington won't even call me back to discuss the matter and they don't want to pay to have it fixed. HORRIBLE HORRIBLE people. IF i could give ZERO stars i would. They have the absolute WORST customer service ever. Once they sell you the car they don't care about what happens. More

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Bait and switch This dealership should really be known as "Bait and Switch Toyota." We visited the dealership and the next day was contacted by the salesman who acce This dealership should really be known as "Bait and Switch Toyota." We visited the dealership and the next day was contacted by the salesman who accepted our offer and told us to come in to sign the papers. This is when we should have been tipped off that there was a problem. He wanted a deposit for a car that was not there. Promised that money would be refunded if we did not approve the car when it arrived. With the security of using a charge for the deposit we went to arrange the sale. Right at the end, the salesman excused himself to check the details. He returned saying; "You are going to hate me, you are really going to hate me in a minute. I made a mistake. I quoted you for the wrong car. You are going to have to pay more for the car you want. I quoted you for a front wheel drive." At that point, after waiting in the dealership for almost an hour, we stood up and walked out. It was obvious that they lied to get us back in thinking that we would just pay the extra $$$$. Would not go to this dealership. We don't recommend! More

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