Jay Bernardin | Page 5

In a few words - Unpleasant experience, unreliable staff and management, and irresponsible dealership. Without a doubt it was the worst customer service I've experienced in my adult life. Once you sign t and management, and irresponsible dealership. Without a doubt it was the worst customer service I've experienced in my adult life. Once you sign the paperwork and you hand out that check, your nightmare begins. I bought a used Subaru Outback just the Friday before Thanksgiving 2022. After testing the car and signing all paperwork, I was told Nucar was going to take all respective papers to RMV to register the car that Friday afternoon. I was guaranteed that my car would be ready by Monday evening at the latest. I called on Monday afternoon to confirm all was in order so I could pick up my vehicle. I found out the paperwork was still at the dealership. They apologized and took the paperwork to RMV. Tuesday around 1 PM, I got a call and my sales rep said that the car was been detailed and that it was going to be delivered Tuesday evening. A few minutes after 4:00 PM I got a call from my rep, again. He said that to get the vehicle plates I needed to confirm my identity at RMV because I have an out-of-state ID. RMV closes at 5:00PM. I drove 20 min and got to RMV offices at 4:45 PM. Resolved the issue by 4:56 PM, called Nucar back, and they called back their contact at RMV to confirm the change. At that time, my sales rep was with another client, so some else at Nucar called me back, apparently, I needed to get an S#. I mentioned to him that I was never told to get an S#. I was already on my way home, so I had to turn around and head back to the RMV offices. The offices were already closed. I tried to get in contact with my sales rep to get an explanation and confirmed nothing else was needed, but he never called back. IT GETS WORSE. Wednesday before Thanksgiving, I went to the RMV, got S #. I called Nucar approximately seven times between 9AM and 11:00AM, but nobody picked the phone up or returned my calls. Finally, someone picked up the phone and told me that they couldn’t help me, only my sales rep could do it. He was out of the office that day. Well, I called one more time in the afternoon and asked if they could take the S# and contact RMV. The guy asked for the info and added that someone was going to call me back. No one did. My goal was to have my own vehicle before Thanksgiving Day, but it didn't happen. I had to rent a vehicle. I called again Nucar on Friday. My sales rep was back and told me that no one told him about my calls or messages. He also said he couldn't do anything until Monday because RMV was closed. Today is Monday 11.28.22, one week and three days after I put a 20% down payment. I have no car. I'm still pushing to get updates. I talked to my rep for 10-15 minutes to make him understand that I might be just another transaction to them, but that my work and family daily tasks depend on that car. Anyway, the car is not going to be delivered today Monday. They still need to get an inspection sticker. Again, excuses! Their lack of communication is appalling to the point that makes me question the truthfulness of the vehicle history report. Last thing, when you ask for the person in charge of the dealership, you get no answers. If you are ok with people dragging their feet and zero accountability, this is your dealership. I do not recommend this place to anyone. More

Print

Jay was great. He found the exact car with all the extras I wanted. He really cares about his clients, and it shows. Rob went the extra mile to get me the financing I needed. I am so happy in my ne extras I wanted. He really cares about his clients, and it shows. Rob went the extra mile to get me the financing I needed. I am so happy in my new Tiguan—thanks to these 2 guys! More

Print

A Seamless Experience from Start to Finish We found the car online and when we made an appointment to look at it, the car was already pulled up front ready to go. The team was very responsive t We found the car online and when we made an appointment to look at it, the car was already pulled up front ready to go. The team was very responsive to all questions and respectful of the process for a first-time car buyer which made everything a lot easier & less stressful! More

Print

Good car - Bad Dealership If you’re interested in an old school gangster type dealership this is your place. This is the type of place where you need to count your fingers afte If you’re interested in an old school gangster type dealership this is your place. This is the type of place where you need to count your fingers after you shake their hand. They play all the games, make you wait for hours. Play with the monthly payment first high then affordable even though the rate they are using is double what my credit union offers.lie right to your face. I was told they would take care of the state inspection and register the car. They charged me the $ 35.00 did not do the inspection so I had to do it myself now I’m out $ 70.00. I bought the car on Tuesday and made arrangements to take delivery on Saturday. When we picked up the car it hade over 115 miles put on it , and the front wheel trim was damaged. Tom told me he was not interested in repairing my car because it would cost $ 800.00 . YOU DAMAGED MY CAR. After a week of no response I opened a complaint with VW . I felt corporate should know how there product is being represented. More

Print

Purchase of a Jetta SEL I've now purchased 3 new vehicles from VW Norwood and have had nothing short of positive experiences with everyone I've worked with. I absolutely love I've now purchased 3 new vehicles from VW Norwood and have had nothing short of positive experiences with everyone I've worked with. I absolutely love my new car and after an accident in the last one, it was really awesome to walk into a stress-free situation to purchase a new car. More

Print

GREAT SERVICE, GREAT PEOPLE GIVING THE SERVICE! GREAT EXPIENCE AT VOLKSWAGON OF NORWOOD.GREAT SALESMAN JAMAL LEWIS. GREAT KNOWLEDGE OF MY CAR, HE MADE MY EXPIENCE QUITE EASY.LOVE IT!EVERYONE THERE W GREAT EXPIENCE AT VOLKSWAGON OF NORWOOD.GREAT SALESMAN JAMAL LEWIS. GREAT KNOWLEDGE OF MY CAR, HE MADE MY EXPIENCE QUITE EASY.LOVE IT!EVERYONE THERE WAS VERY NICE AND KNOWLEDGABLE.THANK FOR TIME AND EXPIENCE.GREAT JOB TO EVERYONE!THANK YOU ALL! More

by ACOCKRANE Verified Customer Verified Customer

Print

Bought a used Car this was my first time experience with Wolkswagen buying a used car. I can not say it was a fun experience. on the contrary it was a very awful exper this was my first time experience with Wolkswagen buying a used car. I can not say it was a fun experience. on the contrary it was a very awful experience. errors and mistakes in every step of the sale process. I had to do 5 or 6 visits to the dealers, every time there is something.. what a waste of time. compare to other dealers, yes you might end up spending 3 hrs there at other dealers, but you take the new car with you.. More

by RABBANI13 Verified Customer Verified Customer

Print

Oil change and second key, I was in for an oil change, took a little longer than I expected, but when I made that appointment I asked that my second key be ready, 7 months later I was in for an oil change, took a little longer than I expected, but when I made that appointment I asked that my second key be ready, 7 months later I still don’t have it. Not too happy about that. I don’t like have one key to my new car More

by SUESUE1219 Verified Customer Verified Customer

Print

Team Effort! Easy going! Comfortable & happy. I was extremly satisfied with the overall service. From the minute you step on the property your purchase experienc Easy going! Comfortable & happy. I was extremly satisfied with the overall service. From the minute you step on the property your purchase experience will be professional from beginning to end. This will be the 6th car we have purchased or leased from the Gallery Group. We keep going back! If only they threw in some extra accessories for loyalty. More

Print

4 New Tire Change & Alignment Samantha was absolutely fantastic, very professional, courteous, friendly, and knowledgeable. More importantly, she’s very patient. Yulissa initiall Samantha was absolutely fantastic, very professional, courteous, friendly, and knowledgeable. More importantly, she’s very patient. Yulissa initially quoted me out, she was great too. More

by nitxwit Verified Customer Verified Customer

Print