Jay Brown | Page 2

They treated us like we were not important during our sale. they did not want to hold up their end of the deal regarding some of our we owe things. They put very little effort into accomplishing things t sale. they did not want to hold up their end of the deal regarding some of our we owe things. They put very little effort into accomplishing things that needed to give it done for our vehicle. they treated us like we were less then and it was very overwhelming and they were unprofessional at times they gave us misinformation about what was being done to our vehicle.And how long it would take. I would say that jay in the service department did his best to overcome what the sales department did and tried to make sure things were fixed.However, parts were ordered wrong three times and we still have not gotten a part ordered correctly for aspect of an item on our we owe. More

by s Verified Customer Verified Customer

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Did not rotate my tires wasn't happy about that I look on tire pressure amount ,before I went in. Left down the road about 25 miles and they were still in same spot as before. So they were never rotated tire pressure amount ,before I went in. Left down the road about 25 miles and they were still in same spot as before. So they were never rotated More

by janiegriffith59 Verified Customer Verified Customer

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The service was quick and the communication with me about repairs was clear and easy. The appointment process was easy as well. Good job all around. repairs was clear and easy. The appointment process was easy as well. Good job all around. More

by TREEIRODES Verified Customer Verified Customer

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They were all very helpful and professional. Oil change was done quickly and the waiting room was comfortable Oil change was done quickly and the waiting room was comfortable More

by jknight071662 Verified Customer Verified Customer

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Always a great experience. Very good communication throughout, from appointment setting to completion of the work. Very good communication throughout, from appointment setting to completion of the work. More

by ofallonscott Verified Customer Verified Customer

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Oil change went fine. Not sure if they completed the thorough inspection that was indicated when the car was purchased. The oil change documents did not indicate anything Not sure if they completed the thorough inspection that was indicated when the car was purchased. The oil change documents did not indicate anything else was done. More

by jjrand Verified Customer Verified Customer

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Not great but not the worst. Unreliable, Count on not getting a callback, then waiting over a month, then gaslight when they can't find the documentation of your outbid calls and Unreliable, Count on not getting a callback, then waiting over a month, then gaslight when they can't find the documentation of your outbid calls and approvals, denials even when you show them the receipts, then half-xxx work followed by crickets when you complain More

by bealakids Verified Customer Verified Customer

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Mason was great to work with. Minimal pressure. However after getting all of the documents signed and my delivered for me to drive away, then it was revealed that the key fob was Minimal pressure. However after getting all of the documents signed and my delivered for me to drive away, then it was revealed that the key fob was for a completely different vehicle and not the one I purchased. They tried a new battery in the fob and sent me home with that fob. Well 2 days later the fob no longer worked and would not start the vehicle. They towed it away and got me a loaner car to use until they can figure out with a lock smith what is required to have a working key fob. I truly feel the dealership should have noticed that it was not the correct fob for the vehicle and should have just ordered me a new replacement More

by CHRIS.RIDGLEY Verified Customer Verified Customer

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Excellent service desk. Very friendly. Nice waiting area. Only problem was the computer didn’t show my oil change should have been free. Very friendly. Nice waiting area. Only problem was the computer didn’t show my oil change should have been free. More

by jacque1963 Verified Customer Verified Customer

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From the new car buying experience and the customer service since purchased has been exceptional service since purchased has been exceptional More

by Pearsonc02 Verified Customer Verified Customer

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