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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
87 Reviews
4.8

87 Reviews

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87 Reviews of Jay Carlos

July 10, 2025

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Employee Rating

Service was topnotch! Agent were very accommodating. They offered me a ride back to my house since my oil change/recall and tire rotation will take some time. Will keep co More

by shangrila_shields
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Recommend Dealer
Yes
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Jul 10, 2025

City Limits Nissan responded

Thank you for leaving us a review regarding your service visit, we appreciate your feedback and are happy to hear the team took great care of you! If you need anything at all please don't hesitate to contact us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

July 07, 2025

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It was a great experience since the new owners have taken over! Jay and Eric were very helpful. More

by LISA@SPITCOOL.COM
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eric 5 stars

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Jul 07, 2025

City Limits Nissan responded

We are happy to hear the team took great care of you during your recent service visit and appreciate you taking the time out of your day to tell us about it! Here's to many more happy miles, thanks again and have a great week! Jason Laguna General Manager

July 06, 2025

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Courteous, professional, was able to get in and out quickly; Service Writer Jay was great More

by djy_1954
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Recommend Dealer
Yes
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Jul 07, 2025

City Limits Nissan responded

We are so glad to hear you had a great service visit and appreciate you taking the time out of your day to tell us about it! Please reach out if you need anything at all, and have a fantastic week! Thank you, Jason Laguna General Manager

Jul 10, 2025

City Limits Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at City Limits Nissan! We are always more than happy to assist you if anything else comes up. Take care!

July 03, 2025

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I had a problem with my passenger door and this team dont check properly. Just to rotate wheels I 'd wait like 4 hrs and I had appointment. More

by jcarlos.barrientos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chenin Buck, Daniel Sanchez, John Torres, Alex Ramirez

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Jul 03, 2025

City Limits Nissan responded

We are sorry to hear you were not satisfied with your service visit, and appreciate you taking the time to leave us your feedback. We will discuss this with the team and then reach out to you shortly to hopefully resolve this issue with you. Thanks again and have a great day. Jason Laguna General Manager

June 26, 2025

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Great service. Very professional and efficient. This was my first time here and I will definitely be coming back in the future. More

by Blake Helle
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Workmanship
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Recommend Dealer
Yes
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Jun 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us a review regarding your recent service visit, we appreciate you and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, we are always happy to help and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

June 24, 2025

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My service consultant Jay was great, I really appreciated the complimentary Lyft service. Great job by everyone involved! More

by timothycshannon
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Recommend Dealer
Yes
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Jun 24, 2025

City Limits Nissan responded

We are grateful for the opportunity to earn your business, and that you took the time out of your day to tell us about your service visit! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great week! Jason Laguna General Manager

June 19, 2025

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Employee Rating

The dealership replaced one of my tires. Unfortunately a car can not have only one new tire :( this was after my car returned to the dealership since the problem wasn't fixed the first time More

by Destiny
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Recommend Dealer
No
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Jun 19, 2025

City Limits Nissan responded

We're sorry to hear you're not satisfied with your Service visit, we take feedback very seriously and would like to know more about your experience. If you are willing, please reach out to us at 512-444-1400 at your convenience so we can identify ways to improve and hopefully turn your experience around. Thank you, Jason Laguna General Manager

June 13, 2025

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Jay kept me updated until my service was complete. He was sensitive to the fact that my car was being repaired more than 100 miles from home. More

by EDDIE.WILKERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

City Limits Nissan responded

We are glad to hear the team took great care of you during your Service visit and will be sure to pass your comments along, thank you for taking the time out of your day to tell us about it and for the opportunity to earn your business! If you have any additional questions or concerns please don't hesitate to contact us. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

June 07, 2025

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Great customer service! Very friendly and professional! Explained everything that would be done and what might be recommended next time. More

by SNELSON235
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

City Limits Nissan responded

Thank you for taking the time to leave us a review, we appreciate you and I will be sure to pass your comments along! If you need anything at all please don't hesitate to reach out. Have a great week! Thank you, Jason Laguna General Manager

June 07, 2025

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Employee Rating

John Carlos was great. Give him a bonus. Great communication and follow up via text and voice. More

by FRIESBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2025

City Limits Nissan responded

We are so glad to hear you had a great service visit and will be sure to pass your comments along! If you need anything at all please reach out to us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

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