Jay Connolly | Page 5

The service was great. Isabella was efficient and very nice. The car was serviced in a good amount of time. Isabella was efficient and very nice. The car was serviced in a good amount of time. More

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My service rep, Isabella, always take great care of me when I bring my car in for service! She represents Priority Lexus in a suburb and professional manner! when I bring my car in for service! She represents Priority Lexus in a suburb and professional manner! More

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very good customer service we highly recommend william he helps us with all questions we had helps us with all questions we had More

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Very organized process with a clean and comfortable waiting room. Free coffee, tea and pastries! waiting room. Free coffee, tea and pastries! More

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I have been dealing with Mike Moore and Lexus for over twenty years with numerous cars and neither one has ever disappointed! twenty years with numerous cars and neither one has ever disappointed! More

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Purchased an RX 350 with the help of Jay Connolly. He is an expert sales agent with an outstanding level of knowledge on Lexus vehicles. I highly recommend Jay and Priority Lexus! He is an expert sales agent with an outstanding level of knowledge on Lexus vehicles. I highly recommend Jay and Priority Lexus! More

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Purchased a new 2017 Lexus es and have had all services completed with Priority Lexus. On line request for help with a starting problem. Referred to Parts dept. Immediately notified that the correct batter completed with Priority Lexus. On line request for help with a starting problem. Referred to Parts dept. Immediately notified that the correct battery was in stock and cost for new battery excluding installation. Next referred to service department to schedule appointment for installation. Immediately scheduled for an early morning drop off. Confirmed for drop off. Arrived and dropped off in less than 10 minutes. Notified by Isabella that my car was being checked, and a new battery was being installed, and that I would be notified as soon as ready for pick up. Received a text shortly afterwards. I went by paid for and picked up my car and was on my way happy and again assured that all was fine. Thanks for keeping me satisfied with my New Lexus. John S. More

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Brian was great as usual ‘ He always does what is needed. It is a pleasure working with him It is a pleasure working with him More

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Staff is unfailingly nice, but not consistently efficient. When I called for my 5000 mile service I was led to believe I could get a loaner. I was also offered a car wash and said yes. Got there efficient. When I called for my 5000 mile service I was led to believe I could get a loaner. I was also offered a car wash and said yes. Got there and no loaner, no car wash, waited 3 hours for my car and finally had to chase someone down to check me out as my guy had gone to lunch without printing out my paperwork. I was told the service plus State inspection would take about 2 hours when I arrived so I did not qualify for the loaner. I missed two appointments because of poor communication and the additional hour I had to wait. Nice people, as I said, but disappointing performance. More

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I have been working with my Service Manager Patrick Worrell for 16 years and have always had an excellent experience. He explains the. service to me and is always so welcoming and friendly. He is tr Worrell for 16 years and have always had an excellent experience. He explains the. service to me and is always so welcoming and friendly. He is truly a pleasure to work with. More

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