Always very welcoming and helpful!
Waited a little longer for service this time but the kiddos were offered snacks and coloring, and everyone is always friendly so it made it better fo
Waited a little longer for service this time but the kiddos were offered snacks and coloring, and everyone is always friendly so it made it better for them.
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by nivers87
Service Price Transparency
Other Employees Tagged:
Anthony
Jan 22, 2024 -
McGovern Subaru responded
We're glad to know that our team at McGovern Subaru could make your wait a bit more enjoyable for the little ones! We appreciate your patience and understanding. Thanks for sharing this positive review with us!
I’ve never had an issue.
I trust them. That is very important to me. They are always very accommodating.
I trust them. That is very important to me. They are always very accommodating.
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by Jayneson1
Service Price Transparency
Other Employees Tagged:
Mechanic- Tom Wharf
Jan 24, 2024 -
McGovern Subaru responded
We're glad to know that you trust our team at McGovern Subaru and find us accommodating. Thanks for sharing your positive experience!
Service department was great.
Corrected a few minor issues we had with the new forester and we really love the car now. Sales department was top notch too when we bought the car
Corrected a few minor issues we had with the new forester and we really love the car now. Sales department was top notch too when we bought the car this past October. Love the fact that the first oil change was free!
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by WM Q P
Service Price Transparency
Other Employees Tagged:
Anthony P in service, Kyle in sales, Christian in finance
Jan 22, 2024 -
McGovern Subaru responded
Hi WM! We're glad to know that you had a great experience with our service and sales departments at McGovern Subaru. It's wonderful that your Subaru Forester is running smoothly now! We hope you'll continue to enjoy the car and remember - we're here for any future needs.
Very helpful and kind.
The attention to detail and prompt communication is appreciated. I always feel like my car is in good hands.
The attention to detail and prompt communication is appreciated. I always feel like my car is in good hands.
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by ZOE
Service Price Transparency
Other Employees Tagged:
Timothy Bill
Jan 22, 2024 -
McGovern Subaru responded
We're so glad to know you've had a positive experience with our team at McGovern Subaru! We strive for excellent communication and attention to detail. Thanks for trusting us with your car care needs!
Fastest oil change and inspection sticker I have had in a
long time and the cheapest.
long time and the cheapest.
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by garden126we
Service Price Transparency
Jan 22, 2024 -
McGovern Subaru responded
We appreciate you leaving us this kind review and hope to serve you again in the future! Thank you! - McGovern Subaru
Disappointed to say the least.
We made an appointment to fix my tail light 3 days in advance, enough time for them to get the part. However day of appointment were told that they “
We made an appointment to fix my tail light 3 days in advance, enough time for them to get the part. However day of appointment were told that they “needed to order the part, and that someone in parts should have called ahead of time to get payment for the part” no one called us ahead of time. So now we wait when this could have been prevented. Also each time we bring the forester in they always find something else that needs to be fixed. So much in fact that it seems like they are nickeling and dining us. Very dissatisfying.
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by Caitlyn
Service Price Transparency
Feb 12, 2024 -
McGovern Subaru responded
Dear Caitlyn,
Thank you for taking the time to share your experience and concerns with us. We sincerely apologize for the disappointment and inconvenience you've faced during your recent visit, especially regarding the appointment for your tail light repair. It is clear from your feedback that we did not meet the high standards we set for ourselves and our customers, and for that, we are truly sorry.
The situation you described regarding the lack of communication and the unavailability of the required part at the time of your appointment is not acceptable. We understand how frustrating it must have been to arrive with the expectation that your vehicle would be serviced, only to find out that the necessary preparations had not been made. We are taking immediate steps to review our processes in the parts and service departments to ensure that this kind of oversight does not happen again. Our goal is to make every visit as efficient and seamless as possible, and we failed to deliver on this promise to you.
Regarding your concerns about being recommended additional services during your visits, we want to assure you that our team's intentions are to maintain the safety and longevity of your vehicle. However, we understand how this can be perceived and are committed to ensuring that our communications are clear and transparent and that we provide all the necessary information for you to make informed decisions about your vehicle's maintenance.
We take your feedback seriously and see it as an opportunity to improve our service. We would appreciate the chance to discuss this matter further with you and explore how we can make amends. If you are willing, please contact me directly at 603.758.7646. We hope to regain your trust and demonstrate the level of service and commitment you can expect from us.
Thank you again for your honest review. We look forward to the opportunity to address your concerns and hopefully serve you better in the future.
Matthew Barker
General Manager
603-758-7646
Courteous service - advised me on time work would take
and they had me out 15 minutes earlier.
and they had me out 15 minutes earlier.
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by susanmoran544
Service Price Transparency
Jan 22, 2024 -
McGovern Subaru responded
Susan, we're glad our McGovern Subaru team could make your visit an efficient one! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!
The service department is always willing to accommodate
my appointments to the date and time I request. They are awesome!
my appointments to the date and time I request. They are awesome!
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by noemyr1
Service Price Transparency
Other Employees Tagged:
Anthony
Jan 22, 2024 -
McGovern Subaru responded
We're so glad to know our service department at McGovern Subaru has been able to accommodate your scheduling needs. Thanks for the awesome review! - McGovern Subaru
Genuinely concerned about its customer and their
satisfaction. New car purchase through it’s first service has been outstanding’
satisfaction. New car purchase through it’s first service has been outstanding’
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by Pml365
Service Price Transparency
Other Employees Tagged:
Travis Carlisle
Jan 22, 2024 -
McGovern Subaru responded
We're delighted to know that you've had an outstanding experience with us at McGovern Subaru, from purchase through your first service. We always strive for our customers' satisfaction! Thanks for the great review.
Clean, friendly and informative service.
Timeliness of repair time estimates and they even got me out early and did more than my scheduled appt for me.
Timeliness of repair time estimates and they even got me out early and did more than my scheduled appt for me.
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by dawnahebert
Service Price Transparency
Jan 22, 2024 -
McGovern Subaru responded
Hi Dawna! We're delighted to know that you had a positive experience at McGovern Subaru. It's great to hear our team was able to provide efficient and comprehensive service for your vehicle. Thanks for the review!
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