Jay Grove
Jay Grove at Lebanon Auto Sales

Jay Grove | Page 2

Sales and Finance

Lebanon Auto Sales

2195 E Cumberland St
Lebanon, PA 17042

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rated
31 Reviews
not yet
rated

31 Reviews

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Dealership Experience

6 yrs, 2 mos

Industry Experience

29 yrs, 6 mos

31 Reviews of Jay Grove

December 11, 2018

Dealership Rating
Employee Rating

Car buying experience!! Awesome people willing to do many things to satisfy a customer definitely highly recommend them for your car buying needs do quality work and ensure y More

by Jacob2166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Ebersole , Bryan Morrow

October 08, 2018

Dealership Rating
Employee Rating

Very easy to buy our car! This was our first time buying a car here and we would recommend it. Jay was easy to work with and worked with our schedule. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 02, 2018

Dealership Rating
Employee Rating

Watch out! Andy was great to work with, integrity, Honesty., apart from him that was it, like I said WATCH OUT ! Very Bad experience for me. Make sure anything y More

by Biker King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Andy Miller

Oct 08, 2018

Lebanon Auto Sales responded

Yes as this customer has stated, you should always try to have all the work done on a vehicle before you pick it up. If said person is not happy, then we suggest to NOT take delivery of the vehicle. However, when a customer does agree that they are ok with something needed to be done, ALWAYS get it in writing. Here, we provide what’s called a ‘We Owe’ slip if there is something that is to be done after the sale and is not a safety concern and the customer leaves here with a completely safe, reliable vehicle. In this customer case, there was a very tiny burn in the bottom of his seat cushion on the driver’s side. All other work was completed and BEFORE picking up this Subaru, we had called to let him know that it was going to take some time to locate this particularly hard-to-find heated cloth seat. Not too many cloth heated seats out there to begin with, and if I could attach files to this response, you could see that the vehicle was picked on up 8/10/2018 and that our tech completed the work on 9/28/2018 with two different invoices from two different vendors showing the time frame we had to deal with them getting them to us and that we absolutely tried. We had to order another seat because the first one was not heated, but was the right material. The second seat that we were lucky enough to track down was heated, but once it got here, it was the wrong fabric design. At every drop off of these seats, the customer was contacted and explained to the situation that we were running into. Our mechanic not only stripped these two seats to make one correct seat, he also came in an hour early to meet this person needs. We will always stand behind our work and apologize if this customer was not happy with our service, but some things are out of our control and we hope that the person reading this will see that we honestly tried our fastest and that we did not cut corners at any turn.

October 01, 2018

Dealership Rating
Employee Rating

Fantastic staff and they known there stuff Very helpful staff and members, the gentleman that I worked with (Jay) was very helpful for a first time car buyer. Very real with you and most defini More

by Tasha18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 29, 2018

Dealership Rating
Employee Rating

Awesome dealership! Great local dealership! Very friendly staff and were very accommodating to my requests. I would highly recommend! Thanks again Jay and Ken! Love my ne More

by Dentworx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 28, 2018

Dealership Rating
Employee Rating

06 focus Nice car for the price.No pressure sales and easy to do business with.Great team here.They have some very nice cars on there lot. More

by Dover carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Ebersole , Paul Kotkas

September 18, 2018

Dealership Rating
Employee Rating

Superior customer satisfaction Exceptional service started from the beginning from finding me the perfect car. Finding the perfect bank to finance me. Having the paperwork ready More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 11, 2018

Dealership Rating
Employee Rating

Buying experience Went there looking to trade in my truck. Jay was the person I dealt with and he made the process very easy and hassle free. Would recommend this deale More

by Stew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 05, 2018

Dealership Rating
Employee Rating

Jeep Wrangler Great Jeep!!! Thank you to Jay for setting me up with this Wrangler!! Would recommend Lebanon Auto Sales to anyone looking for a good vehicle at a rea More

by Burd99man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 02, 2018

Dealership Rating
Employee Rating

Great service Overall it was a great buying experience. They worked with me step by step to get the best deal possible,great costumer service,friendly. Super excite More

by KirziaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

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